Customer Service Sales
Resume:
CHANEL AKINS
ORLANDO, FL 32808
***********@*****.***
Objective:
Looking for a position as an Intake Coordinator with BioSolutia where I may be able to utilize
excellence in communication skills and facilitation acumen in a healthcare setting
Summary of qualifications:
Resourceful team player who excels at building trusting relationships with customers and colleagues.
Exceptional listener and communicator who effectively conveys information verbally and in writing.
Innovative problem solver who can generate workable solutions and resolve complaints.
Friendly
Honest
Self disciplined
Experience:
2012 Volunteer at Superstar Learning Academy
2011 Volunteer at Frontline Head start
2009 2010 Connextions (CVS CAREMARK) Orlando, FL
Customer service representative
Confer with customers by telephone to provide information about products or services, take or enter
orders, cancel accounts, or obtain details of complaints.
Provide confirmation of received referrals via phone or facsimile to prescriber.
Edit a patient record by updating the demographics which are received via incoming facsimile.
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or
comments, as well as actions taken.
Referred calls to external agencies as and when required
Identified and resolved beneficiaries’ problems
Trained teams for working in this capacity
Entered data into prescribed computer system
RaceTrac Orlando, FL
2008 - 2009
Sales Associate
Receive payment by cash, check, credit cards, vouchers, or automatic debits.
Issue receipts, refunds, credits, or change due to customers.
Assist customers by providing information and resolving their complaints.
Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash
registers, or optical price scanners.
Greet customers entering establishments.
Answer customers' questions, and provide information on procedures or policies
Florida Hospital Orlando, FL
2007 - 2008
Patient Care Technician
Answer patient call signals, signal lights, bells, or intercom systems to determine patients' needs.
Apply clean dressings, slings, stockings, or support bandages, under direction of nurse or physician.
Assist nurses or physicians in the operation of medical equipment or provision of patient care.
Change bed linens or make beds.
Collect specimens, such as urine, feces, or sputum.
Communicate with patients to ascertain feelings or need for assistance or social and emotional support.
Edit a patient record by entering correct or new data.
Document or otherwise report observations of patient behavior, complaints, or physical symptoms to
nurses.
Feed patients or assist patients to eat or drink.
Greyhound Orlando, FL
2006 - 2007
Ticket Agent
Make and confirm reservations for transportation and accommodations, using telephones, faxes, mail,
and computers.
Prepare customer invoices and accept payment.
Answer inquiries regarding information such as schedules, accommodations, procedures, and policies
Apply refunds and credits on all tickets.
Ross Orlando, FL
2004
Sales associate/Customer service
Greet customers and ascertain what each customer wants or needs.
Describe merchandise and explain use, operation, and care of merchandise to customers.
Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
Compute sales prices, total purchases and receive and process cash or credit payment.
Answer questions regarding the store and its merchandise.
Prepare sales slips or sales contracts.
Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and
security practices.
Education: 2007 Orlando Tech (CNA) Orlando, FL
Nurse’s Aide
Tuskegee University Tuskegee, AL
2005 - 2006
Nursing / Teacher
2013 Jobs Partnership Orlando, FL
Job skills class
Contact this candidate