Manager Technician
Resume:
Yudelka Marte
Kew Gardens, NY 11415
********@*******.***
To Whom It May Concern,
I would like to take this opportunity to introduce myself to your company
and express my interest in joining your team. I am a creative, highly
motivated individual with excellent communication and interpersonal skills.
I am capable of positively interacting with people of diverse backgrounds
and orientations. I believe my career preparation and knowledge will
contribute to your company's excellent reputation and continued growth.
If after reviewing my background you feel my qualifications would be of
interest to you, I will welcome the opportunity to meet and discuss a
position with your organization.
Thank you in advance for your time and consideration.
Sincerely,
Yudelka Marte
84-12 130th Street
Kew Gardens, N.Y.11415
********@*******.***
profile:
. RELIABLE WORKER WITH THE ABILITY TO QUICKLY LEARN NEW
CONCEPTS AND SKILLS.
. Background includes heavy customer experience with the
elderly, homebound patients and the disabled.
. Current on all immunizations (including tuberculosis and
hepatitis B).
. PCT / CPCA / BLS certified.
Experience:
MEDICAL CENTER / DR. CORZO CORONA, NY
May 2011 - Present
Phlebotomist/EKG Technician/Front Desk Administrative
. Verify requisition and patient's identification.
. Obtain blood samples by venipunctures and finger sticks.
. Follow infection-control and safety procedures in carrying
out daily phlebotomist functions.
. Obtain vital signs and assist physician during physical
examinations.
. Perform EKG's as need it.
. Keep a safe and professional work environment and follow
policies and procedures.
. Screen incoming telephone calls, greet and announce scheduled
patients and visitors. Responsible for insurance
verification, collecting co-pay and maintaining patient's
records.
. Arrange referrals for other health care providers, schedule
appointments for x-rays, lab tests, CT scans, MRI, etc.
. Schedule physician's consultations, professional meetings and
conferences.
. Maintain office supply inventory by checking stocks and
anticipating needs.
First Transit Inc. Long
Island City, NY
September 2010 - March 2013
Administrative Supervisor (Promotion)
. Prepare Daily Shift reports on call center operations for
management.
. Assist management in floor planning by coordinating
reservationist breaks and lunch schedules to accommodate
appropriate staffing for the daily operations.
. Moderate meeting with union and agents and carried out
progressive discipline as needed in a timely manner.
. Work closely with the General Manager and other department
heads, supervisors, trainers and administrative staff in
termination of employment procedure
. Provide payroll assistance to agents and manage distribution
of bi-weekly payroll checks in the Reservations Department.
April 2007 - September 2010
Reservations Department Supervisor /Access A Ride (Paratransit)
. Supervised, planned and managed functions related to the Call
Center's environment.
. Motivated and evaluated reservationist performance and
productivity to insure they met service level goals.
. Supervised, monitored calls, coached, counseled, trained,
disciplined and monitored agents personnel folders.
. Ensure that reservation errors were identified and addressed.
. Responded to request for escalated calls and followed up on
customers complains and concerns.
Education: Borough of Manhattan CC, Currently attending LaGuardia
Community College (Nursing)
NHA Certification: Patient Care Technician /
BLS Certification
SKILLS Bilingual Spanish/English, Windows XP, Microsoft Word, Excel,
Outlook, Access, ProComm, Siebel Network, Miser, Avaya, NICE
recording software, Bio Reference lab software, electronic
medical records, and Adept scheduling software, volunteer at
Jamaica Hospital
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