Management Project
Resume:
BRIAN LUTZEN
Sussex, WI 53089
Phone: 262-***-**** *-******@*******.*** Cell: 262-***-****
CAREER SUMMARY
A highly self-motivated Information Systems professional with more than 25 years of experience, including 8 years in
management roles. Proven strengths in resource/personnel management and technology gained in fast-paced,
demanding environments. Accomplished problem solver with demonstrated ability to develop and implement cost-
effective, technology-based solutions to improve organizational performance. Strong leader experienced in setting
vision, assessing needs, communicating change and building consensus. Skilled in motivating, empowering, and
developing high-performing teams to achieve business objectives. Excellent communicator with ability to explain
complex technical concepts to nontechnical audiences.
CORE COMPETENCIES
Database Administration Technology and Product Evaluation
IS Project Management Deep, Broad-spectrum Technical Knowledge
Vendor Relationship Management Applications Development and Implementation
IT Infrastructure Management Disaster Recovery Planning
Cost Containment - IS Value Maximization Data Center Design, Build and Support
IS Security Technologies, Products and Practices System Center Configuration Management (SCCM)
Recruiting and Staff Development AdminStudio
Management of Diverse Teams
PROFESSIONAL EXPERIENCE
CHILDREN’S HOSPITAL OF WISCONSIN - Milwaukee, Wisconsin 2001-2014
Senior Database Administrator
Desktop Environment Deployment Technical Lead 2012-2014
Lead the design of implementing a standardized OS and Application deployment process that ensured a reliable and
maintainable end-user device environment. This project was incorporated into the corporate-wide Windows 7
upgrade project.
• Implemented Microsoft’s System Center Configuration Manager (SCCM) 2012, designed infrastructure layout
and implemented a distributed network approach to cover the multiple remote sites.
• Developed processes used to ensure end-user devices were properly communicating with the SCCM server.
• Built the Standard Operating System Image, along with device driver packages used as the base for all
deployments.
• Deployed automated packages/scripts to properly install application software on end-user devices. The majority
of these applications were 3rd party applications, requiring close work with vendors to optimize the installation
process.
• Integrated with the PMO to ensure coordination with other projects and resources.
• Implemented process and infrastructure to support bi-monthly upgrades of the EPIC fat clients, which included
working with EPIC to understand each of the programs installation method and working with application support
to ensure proper functionality.
Brian Lutzen Page Two
CHILDREN’S HOSPITAL OF WISCONSIN (continued)
Information Technology Special Projects Manager 2011-2012
Responsible for design, acquisition, and implementation core IT infrastructure. Charged with maintaining enterprise
alignment with emerging and evolving technologies and products. Worked directly with senior management to
realize organizational vision and goals by offering appropriate technological approaches and solutions.
• Formalized system administration functions, developing and training staff into Windows, UNIX, database and
storage administration specialties, resulting in improved proactive and reactive system support, which
significantly reduced published SLA incident resolution times. Environment aided by the implementation of
numerous commercial and in-house-developed monitoring and administration tools.
• Directed technical evaluations, ROI/TCO analyses, proof-of-concept and pilot projects to ensure proper selection
and implementation of technology-related initiatives, large and small, across the organization.
Information Systems Manager – Technical Systems 2005-2011
Project and team management responsibilities for analysis, design, planning, budgeting, staffing, implementation,
maintenance, upgrades and support of all core technical infrastructure and database administration for the company.
Worked closely with all user departments and IS teams to fully scope all projects and define customer needs,
objectives, deliverables, and IS service requirements.
• Responsible for the purchase of systems and services from vendors, as well as the acquisition and coordination of
consulting and outsourcing services. Developed RFIs, RFPs, return-on-investment analyses, feasibility studies
and business plans for various initiatives. Conducted contract negotiations with vendors.
• Built formal Database Administration function within IS, with responsibility for DBA work across all
applications and hiring/training associated staff. Mentored and trained new database administrators, employing a
customer-focused approach toward the handling of tasks, projects, and emergencies.
• Charged with staff recruiting across multiple technical disciplines, resulting in the successful hiring of many
high-quality professional staff members with a very high retention rate.
• Instituted a comprehensive staff skill and career development plan. Implemented formal, individualized skill-
enhancement and career plans for all staff members focusing on the technical/project needs of the organization
and the future growth of team members. Funded associated training and mentored project work resulting in
improved service, staff satisfaction. Mentored staff as they learned and/or developed their project management
skills and became self-sufficient. Encouraged new idea generation and collaboration.
• Instituted a cross-training program that immersed technical staff into the Applications area, promoting technical
staff understanding of application work and helping application team members understand the nature and
challenges of technical work, improving cooperation between both teams.
• Developed infrastructure standards across all technologies focused on agility, service effectiveness and cost
reduction. Established system virtualization as a standard, reducing server acquisition and maintenance costs by
40% annually. Implemented large-scale SAN storage environment, reducing server-based disk installs and
improving performance on mission-critical applications. Storage costs reduced by at $2 million annually.
• Modernized existing data center facilities. Managed build of a new expansion data center. Formalized
infrastructure standards for design and support resulting in better than 99.99% overall system uptime rate.
• Designed and implemented a multitier, triple-redundant Enterprise Backup System. Running at the OS and
database level, the EBS provides a near 0% chance of data loss.
Brian Lutzen Page Three
Senior Database Administrator 2001-2005
Lead Database Administrator that provided support for all of Applications developers, mentored less senior DBA
team members and interns, collaborated with Applications and Technical System Administrators when developing
system requirements, developed application code as needed, and automated manual database processes that were
currently being performed.
• Automated the manual backups, conversions, and performance tasks that were being performed to reduce effort
to provide these services, ensured proper functionality and consistency across supported database platforms.
• Investigated and mitigated performance issues that were encountered with various applications; not limited to
database issues.
• Coordinated database upgrades and testing, often times in coordination with application upgrades to reduce end-
user downtime.
• Restructured database software licensing across all application platforms and renegotiated with vendors, resulting
in $250,000 annual savings.
WISCONSIN ELECTRIC - Milwaukee, Wisconsin 1986-2001
Business Analyst 1986-2001
Responsible for design, implementation, and maintenance of the Distribution Operations real-time applications and
hardware:
• Leadership position over continually growing team of developers and system administrators that, in collaboration
with business leaders and users, developed and implemented a large-scale application to manage real-time field
measurements and related call center information. Managed vendor relationships and provided installation and
maintenance instructions.
• Investigated and implemented methods to provide a more robust environment for the end-users 24/7 operation.
• Implemented project governance processes including regular end-users/management and development staff
collaboration sessions to ensure requirements/requests were properly specified, documented and prioritized.
Ensured transparency in project planning and resource (IT and business) allocation to ensure on-time and budget
project completion.
EDUCATION
Bachelor of Letters and Science, Management Information Systems
University of Wisconsin, Whitewater
TECHNICAL SKILLS OVERVIEW
• HARDWARE: Experienced in the specification, requirements, implementation, and maintenance of computer
hardware, peripherals and SAN devices from a variety of manufacturers.
• OPERATING SYSTEMS: Extremely strong knowledge of UNIX systems; significant experience implementing,
managing and utilizing Windows Server. Responsible for extensive VMWare implementation and overall
environment virtualization. Expert PC technical skills.
• DATA CENTER: Extensive experience managing data center environments. Instrumental in two full-scale data
center builds and migrations.
• DATABASES: Responsible for managing DBA services provided company-wide. Extensive experience and
understanding of database design, structure and support. Significant experience with systems based on Oracle,
SQLServer MySQL, and Cache.
• DEVELOPMENT TOOLS: Strong background in development and management of client-server and Internet
technology applications: SQL, PL/SQL, .Net, C, C++, and Perl.
• MISCELLANEOUS: Citrix, MOM, SCOM, SCCM, OpenView, SolarWinds, SharePoint, Veritas, and Avamar
enterprise backup applications.
Contact this candidate