Administrative Assistant Service

M ARGARET L. HARDAWAY

*-* ********* *****. *********, M D 21221

443-***-****

*************@*******.***

P ROFESSIONAL GOAL

Professional with diverse experience poised to t ransition solid background in

C riminal Justice/Human Services to excel within the Administrative industry.

WORK EXPER I ENCE

Resident Service Specialist Ma rch/2005-

P resent

Volunteers of America Chesapeake

• Responsible for developing, coordinating, and monitoring each resident’s

f inancial plan as outlined in the individual program plan.

• Developed individualized budget plans, monitored savings, child support and

restitution payments as needed.

• Processed exceptions to the financial program in accordance with VOAC

policies and contractual obligations.

• Conducted monthly reconciliation of program fees, and produced a summary

f inancial report for each resident.

• Performed routine and random employment verifications.

• Participated in program Review Team Meetings.

Administrative Assistant A ugust/2002-Feb

2003

H a rbel P revention and Recovery Center

• Generated correspondence and maintained financial records

• Scheduled and coordinated appointments and meetings.

• Responsible for client intake and fees determined by State guidelines.

• Billed clients for services and processed insurance claims.

M ARGARET HARDAWAY

Page 2

Administrative Specialist J une /1990-

Feb 2001

Community College of Baltimore County

• Trained and managed the activities of 14+ part-time personnel.

• Coordinated the processing of off-campus, fax, e-mail, and drop-off and mail-

in registration.

• Counseled students on appropriate class schedules and notified students via

mail of registration problems.

• Assigned classroom space for all courses credit & non-credit.

• In terpreted information to students, college personnel, and general public

about college policies and procedures.

• Provided the Director of Plant Operations with data management and

reports.

• Dispatched information in order to t rouble shoot campus problems.

S K I L LS & SOF TWARE

Microsoft Office/(Excel/Outlook/Word)/Therapist Helper/Banner2000/Supervisory

E xperience/Type 55 wpm

ED UCAT IO N

U niversity of Baltimore, Baltimore Md G raduation

2004

Bachelors of Arts, Human Service Administration

Community College of Baltimore County – Essex G raduation

1999

Associate of Applied Science, Mental Health & Human Services

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