Customer Service Sales
Resume:
Staff Link
TSR/EDM ****
Your client has built a strong company by focusing on respect, integrity
and teamwork. I share their passion for these values and I am excited about
joining a team of dedicated professionals.
I have eight years of experience in inside sales of automation & motors.
During that time I have supported customers in designing simple and complex
systems for their needs. My experience includes PLCs, VFDs, MCC and other
automation. In 2011 I added commercial electric products to my
capabilities with by studying EPEC. I managed multiple small projects
simultaneously. I applied my electrical education and experience to learn
each new product and support my client's application for them. This
previous electrical sales experience and education is suited perfectly for
your client's opportunity.
In your opportunity, as with many positions I've previously held, it is
important be able to work well both as an individual and with teams to
promote products. In these situations I rely heavily on my communications
and interpersonal skills. I have developed these by studying Dale
Carnegie's principles. In my time as an inside sales technologist I have
demonstrated these skills repeatedly. I have assisted my clients in
solving issues by offering them quality products. Additionally, I have
applied those principles to function well as a team player. Keeping in
touch with each member of the staff to coordinate efforts. As part of team
and client development I have made technical presentations to fellow
employees and clients to highlight product features. This educated them on
product selection, operation and maintenance. Therefore, I believe I can
support your client's customers and work with their team.
My resume is provided in the following pages for your review. Please
consider it and contact me should you need anything more.
Sincerely,
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HIGHLIGHTS OF QUALIFICATIONS
. Over eight years in Motors & Automation Technical Inside Sales
2005 - 2014
. EPEC Commercial Electrical Products Course
2011
. Dale Carnegie Training in communications & interpersonal
skill. 1993 & 2010
. Electrical Engineering Degree - University of Calgary
2000 - 2004
. Over 8 years of assembly, repair, quality control and design
of electronics. 1992 - 2001
. S.A.I.T. Industrial Electronics Diploma.
1990 - 1992
. 11 years excelling in customer service, including training and
supervision.
. Responsible, flexible, enthusiastic, and efficient. Effective
communicator,
with experience in sales presentations, supervision, problem
analysis, and solution design.
RELEVANT SKILLS & EXPERIENCE
Sales & Technical Support Skills
Customer Service, preparation of complex quotes for automation & /or
motors, and follow up.
Sales order & Vendor purchase order entry and small project
management.
Experienced with quoting software such as CRM.
Experienced with order entry software such as Syteline, AS 400, Trend
& Syspro.
Technical support and assistance with all TECO controls, GE Product
and AB Power on demand.
Cold & Sales Calls, Interdepartmental, Inventory management and
administrative duties.
Assist Customers with System Design and Product Selection to
Application Requirements.
Technical presentations on product features, and selection.
Manage multiple projects and prioritize resources.
Technical Writing of Warranty, Operations Manual and Brochures.
Vendor Sourcing and Service Negotiation.
Electronic & Electrical Engineering & Computer Skills
July / 2011 completed EPEC Bronze to add more commercial products to
my repertoire.
Senior member of a Quality Control team testing seismic electronic
computerized systems.
Taught an operation and maintenance course on electronic seismic
equipment to clients.
Taught inside sales automation staff and clients how to sell and
apply Allen Bradley automation.
Proficient in Windows 7 & XP Office, PowerPoint and all older
Windows OS and Office software.
Excelled in programming, circuit analysis and problem solving for
hard/software in University
Communications and Management Skills
Dale Carnegie and Communications in the Workplace graduate.
Trained and supervised several assistants on procedures for
electronics quality control department.
Prepared & presented drives presentations to automation sales team.
Demonstrated a successful consistent approach to top quality
customer service for many years.
Maintained excellent lines of communication with team, local branch
and entire company.
EDUCATION AND TRAINING
TECO-Westinghouse Motors & Controls features, programming, selection and
sales 2012 - 2014
EPEC Commercial Electrical Products Course
2011
Allen Bradley / Rockwell Automation products and software
2008 - 2011
GE Fanuc PLC and HMI programming
2005 - 2008
Electrical Engineering Degree - University of Calgary
2000 - 2004
Communications in the Work Place
1998
Dale Carnegie - Effective Communication & Human Relations
1993 & 2010
Industrial Electronics Diploma- SAIT
1990 - 1992
EMPLOYMENT HISTORY
TECO-Westinghouse
2012 - 2014
Senior Inside Sales Technologist
Prepare complex quotes on motors and control products for
distributors.
Quote follow-up.
Interpret client specifications for required features.
Order entry and management.
Drive programming in shop and over the phone.
Presale Drive recharging.
Westburne Electrical Supply - Edmonton, Alberta
2008 - 2012
Inside Sales & Support Rockwell Automation
Prepare complex quotes for clients offering the departments products.
Quote follow-up to gauge accuracy, suitability and close the sale.
Assist customers with technical support, and product selection.
Prepare comments, clarifications and exceptions to engineering specs
and designs.
EPEC Bronze Graduate.
Completed training on MCC & VFD Configuration & troubleshooting.
Training of automation staff on complete AB line of VFDs.
Gescan Automation West - Edmonton, Alberta
2005 - 2008
GE FANUC PLC Inside Sales and Technical Support
Prepare Quotes for clients offering PLCs and accessories.
Quote follow-up to gauge accuracy, suitability and close the sale.
Assist customers with technical support, and product selection.
Order entry & tracking, purchasing, shipping & receiving and other
administrative duties.
Assist customers with system design to suit application requirements.
Geo-X Systems, ARAM Division - Calgary, Alberta
1996 - 1999
QC, Repair and R&D Technologist
Senior member of quality control team.
Trained and supervised several assistants as hired.
Enhanced and implemented quality control procedures.
Explained software and quality control process to clients in tours.
Communicating fault information to other departments effectively.
Electronics troubleshooting & repair.
Communication & power cable R&D.
PERSONAL INTERESTS
I enjoy hiking, science fiction, cycling, music, history, politics,
photography and volleyball.
Contact this candidate