Sales Management
Resume:
Tammy Oh
*********@*****.***
HR Coordinator
A resourceful individual with two years' experience in the academic
and non-profit industries with a passion for supporting organizations.
Values handling sensitive information with the utmost discretion.
Committed to delivering people focused support with a friendly
disposition. Strengths include strong organizational skills,
excellent communication skills, and time management. Resourceful,
quick learner that enjoys interacting with a variety of people.
EXPERIENCE
Insight Assessment: San Jose, CA
Customer Relations Specialist, Sales and Marketing
Mar 2013-Jul 2013
Responsible for all doctoral dissertation accounts within two months
of hire
Changed doctoral dissertation application paper files into digital
shared files resulting in increased staff access.
Responded to customer inquiries regarding assessment type, pricing,
and online testing system through phone and email.
Recorded daily email correspondence into specific categories for data
tracking purposes.
Responsible for all paper assessment scoring and sending the results
to customers.
San Jose State University Research Foundation: San Jose, CA
Project Assistant, Survey Policy Research Institute
Sep 2011-May 2013
Coordinated scheduling of interviews, recruited, and conducted
interviews for potential new hires.
Maintained and handled confidential new employee files with discretion
during the onboarding process.
Managed payroll hours for employee timesheets.
Managed data from shifts and reported each shift's results to the
director.
Created "SPRI New Hire Procedures" document which resulted increased
time management and efficient communication.
Re-instituted employee incentive program which resulted in increased
employee morale and time management.
Trained over 50 employees on telephone survey interviewing protocol
and supervised shifts of up to 30 employees.
SCORE! Educational Centers: Milpitas, CA
Tutor, (Center Closure)
Feb 2009-Jun 2009
Instructed pre-school to middle school aged children on various school
subjects in an encouraging manner.
Set goals for each individual student for tutoring sessions and assist
in reaching their study goals.
Recorded and tracked individual students' progress in their respective
files.
Bath & Body Works: Milpitas, CA
Sales Associate, (Seasonal)
Oct 2008-Jan 2009
Greeted and notified customers of current promotions with a friendly
disposition
Assisted customers in choosing products according to their specific needs
and preferences.
Processed customer purchases, exchanges, and returns.
Eastern Social Welfare Society: Seoul, South Korea
Intern, Post-Adoptions Public Relations Division
Feb 2008-Jun 2008
Created and managed content for the launching of the first English
language website.
Reviewed the English section of the monthly newsletter for proper
grammatical use of English.
Facilitated meetings between adoptive and biological parents and their
children.
Worked with the public relations staff to organize events to raise
awareness of domestic adoption.
Researched international adoption policies for comparison study.
SKILLS
Computer: CRM (Sugar), Outlook, Word, Excel, PowerPoint, Publisher,
SPSS, VOXCO
Languages: Advanced Korean and French.
EDUCATION
San Jose State University, San Jose, CA
Dec 2011
M.A. Communication Studies GPA: 3.6
University of California, Santa Barbara, Santa Barbara, CA
Sep 2008
B.A. Communication, French GPA: 3.4
ACTIVTITIES
Volunteering- Mentoring Youth at All Nations Church
Feb 2009-Sep 2012
EM Leadership - All Nations Church
Feb 2009-Current
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