Customer Service Sales
Resume:
Profile
Core Competencies:
Proven and solid history in leadership and support roles with exampled
competencies:
Process Development, Organizational Awareness, Interpersonal Skills,
Analytical Thinking, Integrity, Information Seeker, Leadership, Team
Player, Impacting, and Problem solving and Analysis, Leader.
Extensive background in customer service, Vendor Management, call
center, sales and use tax, direct sales. Ability to navigate with
multiple systems and use various software including (Lotus Notes, MS
Word, MS Visio, MS Excel, MS Power Point, MS, Project, SAP, Vertex,
Oracle, Outlook, AS400), Microsoft CRM, Portal Billing Systems and
Salesforce. Possessing a passion to lead as well as bring the assets of
Accountability, Adaptability, Efficiency, Business Knowledge and Solid
Organization.
Education
Henderson State University, Arkadelphia, AR Bachelor of Arts, 1998-2003
Major: Business Administration-Emphasis Marketing
Employment History
Liquid Environmental Solutions, Irving, TX
Senior Data Analyst 01/2013- 10/2013
Financial Reporting and Research for National Market Portfolios
Transform data from within the organization into information critical
for business decisions in developing pricing strategies and contract
negotiations.
Conducted and performed specialized and complex pricing and proposal
analyses
Backup for accounts receivable (cash applications) processing payments,
offsets, lockbox investigations, credit memos, general ledger posting,
Take initiative in identifying and resolving issues around pricing and
margin
Pricing updates and changes via internal and external databases..
Ensured cost data to be included in proposals is accurate and
verifiable.
Coordinated activities and participated in fact-finding meetings.
Manage price change execution related to SPAs and quotes, including data
integrity and consistency.
Lennox International, Richardson, TX ( Spherion Staffing)
Tax Analyst 05/01/2010-08/01/2012
Analyze all transactions and recommend alternatives to same and provide
efficient response to all tax inquiries and provide required
certificates for same.
Utilized opportunities to save company by using correct state/Federal
tax codes.
Implement and designed tax credit processing structure.
Approve all exempt jobs and projects externally and internally.
Works with business units to keep them informed about tax implications
of their operation staff to ensure the quality and legality of tax
process and tax accounting.
Perform analysis using company software and coordinate strategies for
resolving problems and processes.
Demonstrate effective presentation skills.
Fidelity National Information Services (Aerotek Staffing) Little Rock AR
Bank Item Processing Team Lead 11/2007-09/2009
Process bank Inclearing and Deposit files from Federal Reserve, meeting
or exceeding service level agreements.
Receive all branch work delivered by couriers as well as sent via
internally and externally through databases.
Problem resolution and procedural training of team members.
Collaborated and developed training curriculum manual for the
departmental processes
Pepsi Americas, Inc. Little Rock, AR
Sales Support Merchandiser 02/2000-11/2003, 05-2006-11/2007
Initiated sound relationships with customer base performing multiple
roles as an an account representative and support.
Managed inventory replenishment and inventory allocation.
Drive given route and handle account inquiries as well as account
orders.
Product integration and training on market strategies and providing
end-to-end support for the sales cycle.
Day to day operations responsibilities.
Olsten Staffing Inc. Little Rock, AR-1 Year Contract
Premium Billing Analyst (Transamerica ) 09/2006-09/2007
Process premium payments for Group Insurance.
Cancel and terminated policies based on company and HIPPA guidelines.
Balance accounts.
Process refund payments back to group or insured.
Spherion of Lima, Dayton, OH
Dell Direct Sales Store -Asst. Store Manager 09/2004-09/2006
Direct computer sales to general public-success in building and
maintaining key relationships with customers to drive sales.
Track record that demonstrated initiative to achieve both personal and
corporate goals.
Recruit account applicants to take advantage of company services and
products offered via credit lines.
In depth technical and complex understanding of products in the field of
technology
Assume full responsibilities in coaching, motivating, and mentoring the
team to exhibit desired behaviors in the areas of sales, customer
service, compliance, and retention with management.
Interviewing candidates via phone and in person, assisting GM with
candidate selection
Kelly Services, Dayton, OH
Customer Service Representative (GE Consumer Finance) 2003-2005
Contract
Research and resolve service, product and billing issues, and process
credit decisions.
Assisted the customers with their queries and problems, including
payments through phone and e-mail.
Handle customer disputes and escalated important and serious matters to
the seniors.
Updated and entered new customer details according to the administrative
permission in the customer relationship management software.
Extended Competencies and Facets of Leadership
Mt. Horeb Baptist Church, Dallas, TX (Part Time)
Director of Worship and Performing Arts Ministries-08/2010-Present
Take an active role in developing and building music department and
staff.
Oversee all worship aspects of church.
Operate music department budget and plan all departmental projects.
Assist Senior pastor and other auxillary leaders with special event
planning for the church.
Develop and maintain a pool of trained singers and musicians.
Excellent administrative and organizational skills.
Mt. Olive Missionary Baptist Church, Little Rock, AR (Part Time)
Director of Music Ministry 07/2007-10/2009
Plan music and all music activities for church Music Ministry.
Teach all choirs (Sanctuary Choir, Male Chorus, Youth Choir).
Teach all Musicians as well as performed on piano and organ.
Supervise all rehearsals, schedule meetings and rehearsals.
Oversee all Music Staff and give lead directions.
[pic]Education
Henderson State University 1998-2003, 2008-2008
B.A. Business Administration, Emphasis Marketing
References
Rev. Bishop Bradford III-Pastor-Mount Horeb Baptist Church, Dallas, TX
Mr. Jarrod Harper-HR Generalist-Scroll Technologies- Arkadelphia, AR
Mr. Brandon Cates- Dealer Analyst- Capital One Auto Finance- Plano, TX
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