Customer Service Sales

Neena Rustagi

647-***-**** *************@*******.***

Mississauga ON L4Z 0A4

** ******** ***.

Objective

Seeking an exciting and challenging opportunity in Sales or Customer service

Profile

Over two years’ experience rendering efficient & effective administrative support to senior

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management at a Chartered Accountancy Firm

Maintains a high standard in all types of communication (phone, email, letters, memorandums &

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spontaneous verbal responses) both internal and external

Held Responsible for taking minutes of meetings and following up on action items with the assigned

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stakeholders

Strong in discretion & judgement arising out of sound analysis of situations

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Excellent ability to build and maintain a positive work environment and promoting team spirit

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Proficient with MS - Word, Excel / internet, email with a typing speed of 65 w.p.m.

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Liaised and maintained cordial relationship at all levels through excellent interpersonal skills

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Proven proof reading skills & a trained eye for detecting & correcting typographic errors

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Degree in Bachelors of commerce obtained from PGDAV College (India)

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Work Experience

Admin’ Assistant H.S Chartered Accountancy Firm India 2011-2013

• Managed key stakeholder’s calendars and acted as a central point of contact to ensure a good rhythm

of business

• Maintained a general ledger to record all transactions and reported the financial summary to the

practice accountant

• Maintained a good relationships with clients by following up on accounts receivable to ensure the

customers’ are paying before they get charged a late payment fee

• Resolved client issues and efficiently catered to ad hoc business needs like correspondence filing,

customer service

Tutor Skill @ Will tutoring center Toronto 2003-2004

Tutored students from grade one to five in Mathematics, languages and computer basics

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Created a fun and friendly learning environment that encouraged participation by introducing

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situational games they could relate to

Developed a learning plan for parents to follow at home and provided them personalized feedback for

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every student

Achieved an improvement in class average from 65% to 85% over a school term and an excellent

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satisfaction score by the parents

Data Entry Indian Embassy, Kuwait 2002-2003

• Fed claimants information from written forms into the Embassy’s computer data base

• Paid high attention to detail in order to minimize errors while maintaining a high turnover

• Trained new hire within first month of joining the team

Education

Bachelor of Commerce degree PGDAV College India 1983

References

Available upon request

Contact this candidate