Manager Customer Service

William Bishop [pic]

**** *** ******** ** ** apt 810 Huntsville, al 35806

330-***-**** ? ******@*****.***

Objectives

Enter a management position where I can utilize my widely varied skills to

the utmost advantage to the agency.

Experience

General Manager

? July 15, 2011 - Present

HH Gregg Appliances and Electronics ? 4151 East 96th Street Indianapolis,

IN 46240

.Proactively led the store to ensure achievement of business goals in

revenue, expense, profitability, customer satisfaction, inventory

shrinkage, and associate morale.

.Selected, developed and managed performance of individuals and teams,

measured by appropriate performance reports/scorecard, retention,

internal promotions, training completion and survey results.

.Taught, modeled and led ways to satisfy customers.

.Personally supported, coached and developed team members and managers.

.Ensured consistency of merchandising execution and operational processes

within the store.

.Handled and resolved all escalated customer issues.

.Understood and communicated to Region Manager and Corporate staff

competitive activities/trends in market and unique local market issues.

.Executed business processes, which includes, but was not limited to,

paperwork, exchanges, price adjustments, finance contracts, and in all

money collection procedures.

.Responsible for managing all deliveries to customer's homes.

Sales Manager

? March 1, 2010 - July 15, 2011

HH Gregg Appliances and Electronics ? 4151 East 96th Street Indianapolis,

IN 46240

.Maintained a high level of customer service throughout the store.

.Coordinated and conducted store meetings.

.Assured each department within the store was staffed properly at all

times.

.Supported the General Manager in ensuring the sales floor was supported

at all times.

.Consistently worked with new and low performing sales associate to

develop their skills.

.Observed and assisted in coaching, counseling and recommending

disciplinary actions with low performers by observing the disciplinary

process with the management team.

.Assured proper merchandising and display standards were maintained in

the store.

.Had working knowledge of human resources procedures

Operations Manager

? April 14, 2008 - February 28, 2010

HH Gregg Appliances and Electronics ? 4151 East 96th Street Indianapolis,

IN 46240

.Checked in transfer trucks and shipped out product.

.Conducted daily inventory spot check or cycle counts.

.Managed the office and all office paperwork.

.Was responsible for reducing store inventory shrink.

.Worked with delivery office to improve and review delivery paperwork.

.Assisted in resolving customer issues and complaints.

Sales Associate

? October 6, 2004 - April 13, 2008

HH Gregg Appliances and Electronics ? 4151 East 96th Street Indianapolis,

IN 46240

.Qualified the customer through listening and questioning.

.Showed the customer the features and benefits that support customer

needs established during the qualifying process.

.Consistently asked for the sale with every customer in the proper amount

of time.

.Helped customers make an informed decision based on their needs and

wants with the best product knowledge.

.Accurately input all sales orders and track them through the delivery or

pickup process.

.Responsible for merchandising a specified area of the store

.Assisted in developing and training of new associates when required.

Police Officer II

? July 1, 2000 - March 2, 2004

Metropolitan Nashville Police Department . 200 James Robertson Parkway

Nashville, TN 37201

. Performed law enforcement work, such as enforcing state and local laws

and traffic regulations, controlling traffic flow, and transporting

prisoners.

Electronic Technician Second Class - US Navy

? August 2, 1989 - August 1, 1995

. Supervised multiple electronic technicians in the operation and

performance of maintenance on electronic equipment used for

communication, detection, tracking, recognition, identification, and

aids to navigation.

. Decorated for Service in Operation Desert Storm and Operation Southern

Watch

. Received Good Conduct Medal and Sea Service Ribbon

. Honorably Discharged

. Secret Security Clearance

Skills

. Business Management

. Operation and Inventory Management

. Crime Scene Management

. Knowledge of the Law and Court Room Procedures

. Strong Training Skills

. Self-Motivated and Assertive

. Able to Achieve Set Objectives

. Well Organized and Efficient

. Knowledge of Microsoft Windows, Office, Excel, PowerPoint and Outlook

. Willing to relocate

Education

Ohio University

December 1, 1999 ? Bachelors of Art Sociology/Criminology

William Bishop Page 2

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