Customer Service Engineer

NOEL CEDANIO. MBA

**** ********* ******, ************, **, USA 19146 (C) 1-787- 600-1848

*******@*****.***

Business analyst, excellent communicator, proven leadership and outstanding academic credentials in engineering and International business.

Fluent in Spanish, Portuguese, and English

SELECTED ACCOMPLISHMENTS

Increased production by 18% through the establishment of department production standards.

Established new bilateral relations between Puerto Rico and the Dominican Republic netting savings in the

area of agriculture and transportation greater than 1-million dollars.

Helped the company to reduced $900,000 dollars in payment of overtime and rework on $600,000 in 9 months.

Increased productivity resulting in a new record for product volume

PROFESSIONAL EXPERIENCE

Business Analysis & Management

• Analyzed and negotiated terms for the purchase and sale of services and products

• Analyzed and verified US Office of Foreign Asset Control documentation for credit letter

• Assisted in the creation of the User Handbook for Documentary Credit under UCP 600 - ICC

• Reviewed and analyzed plans to verify compliance with federal regulations on exportation.

• Business and government agenda analysis, assisted in performance statistical analysis to develop economic models and financial strategies for measuring performance impact

• Interacted daily with enrollment, claims, utilization/quality management, and customer service to resolve provider issues & management

• Analyzed, interpreted, and resolved claims with authorization for dividend and overpayments payments,

•Managing existing revenue portfolio and growing the service portfolio with the client Customer

Planning & Manufacturing

• Complete resource planning including lab & Non-lab Hour (Machinery) as per project scope using productivity, time study and line balance

• Utilized Kaizen Implementation Model, Toyota Production System and Lean Six Sigma. Responsible for projects to include orders and client delivery, enforcing deadlines and minimizing processing costs

• In-depth engineering analysis, design and application of complex working methods • conducted capacity analysis & Implemented new layout

EMPLOYMENT HISTORY

Department of Veterans Affairs, Philadelphia, PA 9/2013 – present

San Juan, PR 9/2008 -03/2010 and 3/2011 -1/2013

Insurance Specialist, Planning and Projects Industrial Engineer Department of State of Puerto Rico, San Juan, PR 2/2013 – 9/2013 International Affairs Official concentrating in business and economic Pall Life Sciences, Fajardo, PR 2/2013 – 9/2013

Process Excellence Industrial Engineering

EDUCATION

University of Turabo

Gurabo, Puerto Rico

MBA International business Focus in Latin America Class of 2014

Sistema Universitario Ana G. M ndez

Responsible Conduct of Research (RCR) & (IRB) Certification 2013

San Juan,

Puerto Rico

University of Sao Paulo

Sao Paulo, Brazil

. International Economics course

. Seminar on Agribusiness between Brazil, Canada, the U.S. and Europe

(2012)

Polytechnic University of Puerto Rico.

San Juan, Puerto Rico

B.S. Industrial Engineering (2009)

Central University of Venezuela

Caracas,

Venezuela

Certificate, Industrial Waste

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