Customer Service Manager

GARY L. WARREN

***** ******** **** ● Windsor, Ohio 44099 ● 440-***-**** ● *********@*******.***

OBJECTIVE

Gainful full-time employment utilizing the training, education and experience to better use the skills

acquired in the Financial/Accounting field.

QUALIFICATIONS

• Served as Treasurer doing monthly reconciliations, monthly reports to the membership and the

payment of invoices for Geauga County Fire Investigation Unit

• Converted record keeping system from handwritten paper files to a computerized format,

increasing accuracy resulting in an easier transfer of data between offices, and timely filing of

incident reports

• Created and implemented a tracking system to automate employee hours worked, time off, and

leave use time to aid in the preparation of the bi-weekly payroll

• Computer proficiency including QuickBooks, Word, Excel, Access, PowerPoint and Outlook

EDUCATION

Colorado Technical University, Colorado Springs, CO

Masters of Business Administration – Accounting

September, 2012

• GPA: 3.82/4.00

• Served as a Student Mentor to help other students succeed

Bachelor of Science in Accounting

March, 2011

• GPA: 3.86/4.00 – Magna Cum Laude, Member of Sigma Beta Delta honor society

• Served as a Student Mentor to help other students succeed

National Fire Academy, Emmittsburg, MD

• NIMS-ICS Finance Section Chief Certificate

December, 2011

• Fire Service Financial Management Certificate

• October, 1988

RELEVANT WORK HISTORY

Gary's Taxi Service, Huntsburg, OH

2011-Current

Owner

• Transportation service for clients

• Dedicated daily transport routes

H&R Block, Saybrook, OH 2010

– 2011

Tax Associate

• Prepared and electronically filed individual’s tax statements

• Provided excellent customer service, helping to ensure the client received the maximum

allowable refund

Colorado Technical University, Colorado Springs, CO

2004 - 2010

Full Time Student

• Financial accounting courses (see educational background)

Murphy Fire Department, Murphy, TX

2003 – 2004

Captain – Operations Officer

• Developed, monitored and managed a budget of $750,000, including presenting budget proposal

to the Mayor, City Manager, and the members of City Council

• Processed payroll, FLSA, and leave use tracking for 17 employees

• Managed a team of three to thirty people, including emergency incident scenes and training

operations

East Cleveland Fire Department, East Cleveland, OH 1983

– 2003

Lieutenant

• Training, time keeping, budget preparation and implementation

• Employee scheduling and training for seventeen people

• Inspected/Code Enforcement for over 200 properties including: schools, commercial, mercantile

and high-rise

OTHER EMPLOYMENT

Multiple Fire Departments – Volunteer Firefighter/Officer/Inspector/Instructor 1972

– Present

Geauga County Fire Investigation Unit & Geauga County Fire Chief’s Association – Treasurer 1993

- 2003

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