Customer Service Sales

AARON D. MOSS

***** ****** **** ****

Silver Spring, MD 20906

301-***-****/***********@*****.***

PROFESSIONAL EXPERIENCE

Syneren Technologies Corporation, Arlington, VA April 2013-January 2014

Proposal Coordinator

• Coordinated writing of information technology (IT) proposals from initial conception through final

delivery for contracts for DHS, NASA, NOAA, DHS, DOT, Census and Prince George’s County

• Assisted in writing technical portions for IDIQ or Firm Fixed Pricing proposals, among other types of

proposals, with Federal and Local Government entities

• Analyzed Federal and Local Government solicitation, identifying all requirements and criteria for

evaluation and prepare the detailed proposal outline

DigitalGlobe (formerly GeoEye), Herndon, VA November 2005-March 2013

Internal Project Lead

• Developed project management updates to include collections data and imagery analyses, and presented

to the International Commercial Sales team, where quick turnarounds were sometimes needed

• Provided international sales teams with daily and weekly reports on the status of their respective region

• Provided international sales teams with updated revenue numbers using Salesforce

• Managed competing priorities within the international sales team while completing tasks on time

• Wrote 3-5 nonstandard quotes per week for imagery of certain projects and used SharePoint to manage

approvals of these quotes

• Created and maintained and documented certain matrices regarding customer communication trends and

provided them to customer service management

• Generated new and updated existing internal training documentation for departmental processes

• Supported International Sales team at international conferences by providing subject matter expertise and

engaging potential customers

• Utilized ArcMap to manipulate shapefiles and provide image searches and analyses, organized by region

of interest

• Provided flexible support for sales team in Singapore by working alternative work schedules in order to

ensure adequate coverage for the team

• Contributed to the team that won the 2012 Stevie Award for Sales & Customer Service award by

providing excellent customer support to internal (other teams within GeoEye) and external customers

(clients)

Senior Channel Partner Representative, Far East North

• Established and maintained strong relationship with clients from China and Japan and served as primary

contact

• Directly affected company revenue by entering orders into financial systems and tracked order statuses for

certain projects

• Supported domestic conferences/company conferences by providing subject matter expertise

Channel Partner Representative, Eastern USA

• Established and maintained strong relationship with clients domestically and served as primary contact

• Directly affected company revenue by entering orders into financial systems

• Utilized ArcMap to manipulate shapefiles and provide image searches

Business Management Representative

• Directly affected company revenue by entering orders into financial systems

• Utilized ArcMap to manipulate shapefiles

EarthData, Frederick, MD July 2005-October 2005

Digital Imaging Technician

• Analyzed and digitally corrected imagery with Photoshop to meet client needs

• Utilized internal network drives to gather images

EDUCATION

University of Maryland, College Park, MD 2004

Bachelor of Science, Geography

Specialization: Geographic Information Systems (GIS)/Computer Cartography

AWARDS: Stevie Award for Sales & Customer Service (2012)

Front-Line Customer Service Team of the year

CLEARANCE: Current Secret Clearance

TECHNICAL SKILLS: MS Office, ArcView, ArcGIS, PCIWorks, ENVI, Photoshop, Windows Operating

Systems, utilized ArcGIS 3.3 on UNIX machines at the University of Maryland, SharePoint.com, SalesForce.com,

used Pascal, C and C++ at the University of Maryland

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