Project Management
Resume:
Peter Chapa
E-mail: *********@*****.*** / Cell: 602-***-****
Submission Summary
I am a Senior Business Analyst with 7 years of requirement gathering,
testing, and implementation recommendations of Distributed Software
Licensing. I am versed in report writing in Excel and an expert user in
Microsoft Office technologies. I was responsible for all facets of a 2 year
transition from IBM Help Desk to American Express's Service Desk. I have
more than 15 years experience with analyzing business information and
recommending software and hardware solutions to improve business processes.
Having worked on Wall St. for many years, (Goldman Sachs GSAM, Lehman
Brothers, Bear Sterns, Cowen and Co., American Express) with experience in
Capital Markets, Trust, Money Market and Municipal Bond Trading Desks as
well as Compliance, Ariba Procurement, Government Bond and Equities
Trading Desks. I have excellent product, process, application requirement,
risk management, compliance, application testing, communication, and
knowledge base skills. I am available immediately.
Core Qualifications
o PMME Certified (Project Management Maturity Evaluation)
o Strong verbal and written communication skills in project and process
management.
o Resourceful project and process leader with proven thought leadership,
organizational and analytical skills.
o Strong problem solving skills pertaining to process improvement and
supply chain challenges.
o Experience in working with Offshore development teams
o Proven track record on numerous small to large scale cross-functional
IT and business projects
o In-depth knowledge of multiple, diverse platforms and technical
software (PowerPoint, Excel, MS Project, ITIL V3 Certified).
o Provide Excel and PowerPoint charts and graphs for senior management
reporting
o Eliciting requirements and scope using client interviews, shadowing,
document review, surveys and other techniques -
o Documenting vision and scope, including monitoring changes throughout
project lifecycles
o Enhancing user participation, expediting development, and improving
the quality of specifications to define and review the business
requirements.
o Project Management oversight and review for best practices. Incident /
Problem / Configuration / Change / Release.
o Generated data mining processes for metrics reporting to all levels of
management.
o Reported KPI on various process and production metrics across
enterprise
o Demonstrated ability to analyze problems and implement cost efficient
solutions enterprise wide.
Professional Experience
American Express Business Analyst - Contract assignment 10/13 - 01/14
o Created projects in Clarity for department Mobile COE.
o Researched and provided reports on accounting discrepancies with
vendors.
o Projects administrator identifying gaps, compliance risks and budget
misalignments.
o Weekly overview and reports to management on project statuses.
o SAR reporting to management for year end compliance issues.
o Experience working as an BSA in IT Application Development
projects coordinating with business, application teams,
Technology Teams and Testing Teams.
Volunteer - VSUW - United Way Arizona - Analyst 05/12 - 07/12
o Researched and produced analysis and requirements for software
acquisition of Operating system
o Produced comparative analysis on software/hardware requirements for file
maintenance systems
o Created procedures for user sign-on to new operating systems
o Created comparative analysis of fund distribution forecasts
o Solicited requirements through interviews, existing systems
documentation and procedures review, submitting recommendations for
tool and process improvement to leadership.
o VPN analysis on upgrade to more user friendly components and
applications for enhanced user experience
Senior Business Analyst (Infrastructure Program Management)
American Express Technologies (AET)
December 2005 - December 2011
o Responsible for oversight in change and incident management over the
Enterprise.
o Waterfall and Agile experience with project management methodology and
enterprise projects.
o Created requirements for monthly operational status reports to be used
for online process, program and project reporting to senior
management.
o Requirement gathering for distributed software needs and licensing.
o Recommended Business Requirements and Functional Specifications based
on the stated business need and knowledge of the services and
systems deployed utilizing ITIL standards.
o Responsible for numerous UAT testing and procedures to identify
process gaps. Corrections would be implemented and tracked for
successful change and release items.
SharePoint database administrator for tracking project files,
database maintenance and reporting.
o Tested SDLC software functionality and integration before releases for
any unexpected outcome and discovery on proposed process
improvements.
o Tested multiple softwares against requirements before deployment.
o Made recommendation for software and distributed software licensing.
o Assisted in training new users and less experienced staff on new
applications and processes for successful on-boarding
o LMS (Learning Management System) Training Report Manager/Administrator
for project management across AET.
o Frequent use of PowerPoint, Excel, MS Project, Access, SharePoint, MS
Server and Visio.
o M S Server analysis project with Microsoft for Windows 7 enterprise roll
out.
o Responsibilities in oversight and testing of transitioning IBM Help Desk
to AMEX Help Desk (Multiple technologies).
o Reduced a monthly project process and resolution time from 25 days to 12
days by revamping and
automating reporting processes.
o Successfully initiated and monitored global server application American
Express Technologies Clarity roll-out with administration of global
world-wide scheduling, testing, training, maintenance, oversight and
participation to over 3000 end users.
o Managed and maintained Business Application and Repository databases for
multiple business units.
o Managed Sarbanes-Oxley SDLC testing for the Technical Strategy &
Operations organization.
Project Assistant
American Express GNS - NYC
March 1997 - December 2005
o Project Assistant to Head of Strategy & Business Development providing
administrative, technical, and project support to department
working closely with Vice Presidents and Directors. Versatility in
handling multi-task environment.
o Employee Satisfaction Team Member taking initiatives affecting
processes corporate wide.
o Organized and scheduling of top management events, meetings, and
conferences globally.
o Responsible for accounting, software/hardware issues, special
projects, research (Internet) and client presentations using
color graphics.
o Proposed and implemented initiatives affecting corporate wide policies
in computer technology and human r sources.
o Engaged in independent Project Management skills reporting to senior
management.
Education / Training
U.T., Austin, TX
B. A. Liberal Arts
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