District Manager,Retail

John S. Mutch

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Profile

Award-winning District Manager with more than 25 years’ management experience managing a complex,

high-volume Midwestern district of a Fortune 500 retailer. Comprehensive background encompasses all

aspects of retail operations, with specific dedication to executing company vision and achieving world-class

results. Analytical, practical and adaptable leader seasoned in producing customer-focused and goal-driven

teams from start-ups to multi-billion-dollar corporations.

Professional Experience

OFFICE DEPOT, INC. (1990 – 2013)

District Manager, Minnesota/Wisconsin/North Dakota Region (1995 – 2013)

St. Paul, MN

Reporting to one of seven Regional Vice Presidents, deliver operational excellence by building exceptional management teams,

ensuring compliance with company merchandising standards, and providing memorable customer service to every guest.

Responsibility for $50 - $75 million in sales throughout district.

Lead 12 retail locations in Minnesota, Wisconsin and North Dakota, overseeing 10-17 direct reports

and approximately 250 employees, plus previous responsibility for locations in South Dakota, Iowa

and Nebraska.

Over course of tenure, led steady expansion of district from four locations in the greater

Minneapolis-St. Paul area to more than 12 locations in the upper Midwest during the company’s high

growth from 100-store start-up to more than 1,600 stores around the world

Oversight of the construction, planning, and opening of 23 new units in the Minnesota, North

Dakota, Iowa and Wisconsin markets and the remodel of approximately 50 locations at company’s

discretion

1999 Chairman’s Circle Winner, awarded to top five District Managers based on performance

metrics

Build outstanding management teams through staff development, including:

o Recruiting, selecting and hiring quality talent for in-store management positions

o Overseeing initial training and on-boarding to ensure new employees understand and comply

with company management policies and procedures

o Working with each direct report to determine individual management style and personality

type, then adjusting personal style and interaction to create open lines of communication and

provide effective guidance

o Imbuing Store Managers with total responsibility for each unit, from store format to

employee leadership, ensuring their employees provide memorable customer service to every

guest

o Recognizing and rewarding performance and achievements to nurture and retain the highest-

performing team

o Identifying high potential candidates and encouraging professional development, providing

the tools and support to develop exceptional management skills

o Mentor and position management teams for professional advancement, including providing

personal training, coaching and challenges to help develop optimal management skills and

competencies

Responsibility for cultivating several District Manager candidates for management positions in other

parts of the country

Hold district team and self accountable for conforming to all company standards and specifications

Core talents and skills include:

o Swiftly and expertly targeting, identifying and resolving obstacles

o Organizing and analyzing relevant information to develop market insight and drive sales

o Communicating clear goals and expectations and facilitating efficacious conversations with

both management and employees

o Recruitment, guidance and management of staff while providing effective feedback and

career growth opportunities

o Tailoring management style to encompass everything from total autonomy to conforming

with company objectives and direction

Store Manager (1990-1995)

Appleton WI

Built store from $1 million sales during first year of business to $11 million in sales during last year of

tenure, turning a net loss into more than $2 million profit

Managed administration functions within an unstructured environment efficiently and effectively

Implemented new programs, then improved methods and made adjustments as needed

TARGET CORPORATION

Store Manager

Appleton, WI

Responsibility for hiring, training and developing executive staff members and 170 employees

MONTGOMERY WARD

Education

B.A., Economics/Sociology, University of Minnesota - Twin Cities

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