Customer Service High School

Nicola Saia

*** ********* ***** *****

* *******'s Road, London E14 9EL

075**-***-*** ************@*****.***

PERSONAL PROFILE

A highly organised professional with over fifteen year's experience in

customer service, hospitality and tourism. I am a certified Italian teacher

with a friendly personality and responsible attitude, I am an excellent

team worker and can delegate tasks and manage small teams.

KEY SKILLS

Italian Certificate in Language Teaching to Adults (CLTA)

Full clean driving licence

Good Teamwork skills

Proficient in MS Office

Excellent customer service skills

Bi-lingual (English, Italian).

EMPLOYMENT HISTORY

Salisbury Autistic Care Ltd

Present

Language Teacher (voluntary work)

Duties

Italian, French and Spanish to High functioning Autistic and Asperger's

men.

Looking for work

2013

Attended Avanta work Programme

2011-2013

achievements:

Health and Safety in the Workplace

Customer Care

Introduction to Working with Others

Maintaing Work Standard

Rights and Responsibilities at Work.

Telesales Agent 1999-

2006

Air France, Heathrow

Handling flight reservation

Answering passenger queries

Product and services promotion.

Cabin Crew 1997-

1999

European Aviation Air Charter, Gatwick

Welcoming passengers and directing them to their seats

Making announcements and answering passengers questions during the flight.

Hotel Receptionist

1991-1993

Saracen Hotel, Italy

Front and back desk duties and general administration

Making reservations and general customer service duties.

EDUCATION:

2011-Present Modern Languages (French, Spanish)

Open University

2001 Teacher Training (CLTA)

International House, London

1985-1990 High School Diploma Italy

HOBBIES AND INTERESTS:

I like reading, cooking and cinema

References available on request.

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