Engineer Customer Service

Juan C. Albritton

*** *********** *** ****.• Oldsmar, Florida 34677• 727-***-****

Email: *******@***.***

Objective

Obtain a supervisory or senior level electronics or electro-mechanical technical position for

equipment and systems installation, qualification, and maintenance for operations support within

a manufacturing or warehouse environment. The organization shall challenge my

abilities and reward my achievements.

Experience

March 2011- present Giesecke & Devrient

Dulles, VA

Field Engineer

On-site support for high speed cash management as required by contract with the Atlanta

District of the Federal Reserve Bank. Responsibilities include daily, weekly and monthly

preventative maintenance; operations and system troubleshooting during processing

window to ensure system availability and per hour contract benchmark numbers. Also

required to travel to other FRB sites when needed. Constant interaction with the customer

throughout the work day.

May 2009 – March 2011 Northrop

Grumman Troy Hill, MD

Field Engineer

On-site operations for installation, qualification, and maintenance support of commissioned Flats

Sequencing Sorter systems for the U.S. Postal Service. Minimize tool downtime and maximize

availability by monitoring system performance, performing preventive maintenance according to

schedule, provide real-time integrated system testing and tool level troubleshooting, replace

failed parts, and qualify equipment to production ready standards. Timely and consistent

communication and documentation provided to the customer site coordinator, maintenance

personnel, supervisors, and operators. Trained various levels of maintenance mechanics to tool

specifications. On-call phone and fly-away support for customers when needed to bring their

systems back on-line per contract requirements. Validated various maintenance procedures to

optimize performance and time between failures.100% travel.

May 2008 – April 2009 Duplessis Auto Group

Baton Rouge, LA

Sales Consultant

New and pre-owned car sales for Cadillac and Volvo; cold calls; Internet leads; documentation

verification; product knowledge; follow-up calls; trial and final closing; demo drives and all

aspects required to consistently and successfully deliver vehicles.

Nov. 2007 – April

2008 Honeywell Avondale,

LA

Electronic Technician/Associate Field Engineer

Responsible for baseline and commissioning of Radio Communication System including ALL

radio and satellite systems for onboard, ship-to-ship and ship-to-shore communication links for

the US NAVY and MARINES during normal and wartime fleet operations.

• Executed initial cable build and routing of various cable types (Coax, CAT5, etc) in support of

the Radio Communications System on LPD 20 (USS GREEN BAY).

• Terminated various cable types throughout the ship spaces including satellite domes,

peripherals, system racks, sub-systems and terminal boxes.

• Performed hands-on support for cable fabrication, cabinet integration, system integration, test

validation, groom and conduct. Provided total support of system operation, test, diagnostics

and repair of ALL SATCOMM equipment.

• Performed troubleshooting of subsystems utilizing functional and operational diagrams and

drawings.

Feb. 1985 - Nov. 2007 Lockheed Martin Oldsmar,

FL Senior Instrumentation Technician

• Performed system to component level troubleshooting on UYK-43 in a manufacturing

environment.

• Wrote bench programs using 64-bit micro code and utilized TTL LOGIC for problem solving

and fault isolation on PC FAB boards and system modules for test and validation.

• Used various tools such as oscilloscopes, analog/digital multimeters and logic analyzers.

• Maintained Eaton-Kenway parts retrieval system and prepared kitted parts for manufacturing

usage on various contracts.

• Road Warrior/extensive travel throughout the U.S. Maintained corporate credit card and

laptop for communication and travel/hotel/rental car/dining expense reports.

• Assembled and installed large scale mail sorting equipment for the U.S. Postal Service using

various hand/power tools and other specialized equipment. Performed inspections at each

stage of the installation process.

• Utilized troubleshooting skills and system knowledge to resolve installation and blueprint

issues.

• Interpret drawings and schematics and recommend changes to Engineering.

• Supervised a team of technicians (3–15) by assigning and prioritizing tasks, directing

workflow, and resolving personnel issues.

• Ensured adherence to site, corporate, and federal safety regulations. Enforced safe work

protocol by assessing tasks and methods to determine safety of location, personal protective

equipment required, defensive body positions, usage of the buddy system, and LOTO

(lockout/tag out) for electrical maintenance activities. Initiated and wrote incident reports

when needed.

• Ensured projects were completed within schedule and cost commitments.

• Interfaced with customers to effectively coordinate on-site installation activities upon initial

meeting and throughout the installation. Maintained a daily log used in conjunction with the

installation schedule to track progress and schedule requirements.

• Served as a customer service representative by assisting the customer in resolving issues and

communicating their concerns to Lockheed Martin’s management.

• Conducted numerous training classes for maintenance, supervisor, and operations personnel.

• Provided technical customer support both in person and by telephone to assist the customer

with difficult issues and/or to return their system to a functioning and productive status.

Personally requested, on occasion, to perform installations/retrofits at certain customer sites.

• Achieved and surpassed management goals by effectively troubleshooting and resolving

problems, adhering to installation Gantt charts, and working overtime to meet customer and

schedule demands.

• Wrote and presented daily and weekly status reports to management and the customer.

Made valuable suggestions concerning all outstanding issues with the installation, customer

concerns, sub-contract labor, andgenerated effective solutions.

Education

1983 - 1985 ITT Technical

Institute Tampa, FL

Associate of Science: Electronics Engineering Technology

References provided upon request

Contact this candidate