Customer Service Technical Support

Gustavo Severino

** ******* ***

Toronto, ON M*Z 1E1

********.******@*****.*** 647-***-****

SUMMARY

. First and third party collections

. Business to business collections

. Investigate credit history

. Account reconciliation

. Creditworthiness customer evaluation

. Agreements legal provision interpretation

. Throughout knowledge of Windows, MS Office and ERP software

. Superior soft and customer service skills

WORK EXPERIENCE

Free-Lance Technical Support Jan 2013 - Present

. Troubleshooting any computer issue for seniors.

. Network connectivity, internet, and email and Skype setup.

. Hardware upgrade and software installation.

COLLECT CORP INC

Bilingual (English/Spanish) Credit Collections Agent (Contract) - Aug

2010 - Dec 2012)

. Third party collections

. American Express USA account

. Inbound and outbound calls regarding overdue payments

. Study the customer file and credit card history and advice about

payment alternatives

SYNNEX CANADA

Credit Analyst and Collector (Contract) - Jun 2008 - Jun 2010)

. Analyze credit data and financial statements to determine the

customer's risk

. Evaluate customer creditworthiness and recommend payment plans

based on earnings, savings data, payment history, and purchase

activity

. Prepare risk reports and reconcile customer statements/billings

. Minimize bad debt risk, maximize accounts receivable collections

. Collections call on overdue accounts and follow up

HEWLETT PACKARD CANADA Ltd

SAP Data Support (Contract) Jan 2006 - May 2008)

. Tier 1 support to client-server SAP R/3 development and

production systems

. User technical profile creation, modification, and

troubleshooting

. Accounts receivable purchaser/vendor profile creation

. Internal user creation and profile maintenance

IBM CANADA Ltd

Ticket Coordinator - Deutsche Bank (Contract) Dec 2003 - Dec 2005)

. Second level support to client-server

. Coordination of wrong routing tickets logged by 120 agents

. Mentoring and training of agents about those tickets

. Write technical documents for the team knowledge database

HEWLETT PACKARD CANADA Ltd

Technical Support Agent (contract) Jan 2001 - Oct 2003

. Troubleshooting to end users and IT professionals of business

printers

. Hardware and software support

. Drivers and software customization to get the best printing

outcome

. Printers network connectivity and support

EDUCATION

. SAP/FI - SAP Toronto.

. Computer Support Specialist - The Toronto School of Business.

. MBA - E.S.E.A.D.E. - Argentina.

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