Customer Service Management
Resume:
N IYOKI ALLEN
**** ******* ****, *** ** ~ Florence, South Carolina 29505
**************@*****.***
L O G I S T I C S C O O R D I N ATO R
Highly skilled and experienced at developing logistical plans, policies, and procedures necessary
to provide support to Supply, Transportation, Maintenance and Services. Renowned for
troubleshooting logistics bottlenecks while managing freight & personnel movements,
government & civilian shipping documents, freight & personnel manifests, travel itineraries and
personal property shipping documents. Core competencies include:
Customer Relations Superior Communicator Training & Mentoring
International Experience Quality Assurance Process Improvements
Highly Detail Oriented Adaptable Problem Solver Excellent People Skills
PROFESSIONAL E XPERIENCE
Transportation Operations & Logistics Management: Proven proficiencies in managing the most
complex of transportation and supply hubs. Ensured safe and secure working environments, including
hazardous waste regulatory compliance. Career highlighted by success and constant achievement.
Responsible for receiving, validating and processing Transportation Movement Requests (TMR)
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electronically for personnel and equipment transiting the assigned Area of Responsibility.
Maintained, received and maintained CL 9 parts for the MRAP Wrecker; provided support to other
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Forward Operating Bases by expediting parts via Mil-Air.
Collaborated with customers to ensure that desired movement objectives, priorities and schedules
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were met or exceeded; communicated all metrics to management.
Tracked and maintained in transit visibility of all containers within the RC south of Afghanistan.
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Monitored and reported the use and disposition of controlled vehicles, 463l pallets and containers.
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Processed convoy clearance requests and special hauling permits; coordinated transportation
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movements, diversions and transfers of units, cargo and personnel.
Oversaw RFID Management; Document Cargo; Container Management; and Safety Briefings;
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processed Transportation Control and Movement Documents (TCMD).
Strong expertise with Basic Issue Items (BII), Component of End Items (COEI), Additional
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Authorized Listings (AAL) and troubleshooting National Stock Number (NSN) issues.
80 hour HAZMAT Certified April 15,2011
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HOLDS A DOD SECRET SECURITY CLEARANCE.
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Leadership & Supervision: Trained employees on the Global Transportation Network (GTN), Integrated
Booking System-Container Management Module (IBS-CMM), Radio Frequency Identification (RFID)
tags and Transportation Coordinators – Automated Information for Movement System II.
Managed maintenance camp supply operations, day-to-day issue & receiving of stocks, stock
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rotations, location maintenance and inventories.
Approachable, easily builds support with subordinates, peers and senior management.
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Speak and write clearly and persuasively.
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Problem-Solving & Analysis: Consistently implements keen analytical abilities and a proven
team-based work dynamic with a systems-oriented approach to facilitate efficient and effective
solutions. A critical thinker open to alternative views to optimize decision-making.
Troubleshot potential problem areas in logistics movements and recommended effective solutions
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to management.
Analyzed inventory data and successfully executed a customer review process, product research
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and sourcing of incorrect NSN part number and descriptions.
Adept at accessing, analyzing and storing data communicating with other employees and clients via
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email, etc.
Flexible mentality that allows me to multi-task.
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Cooperate and work with other productively to achieve a common goal of selfless service.
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Self motivated
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Cross cultural skills that allows me to work through language and cultural barriers.
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E MPLOYMENT
FLUOR, Bagram Air force Base, Afghanistan 9/2012- Present
L ogistic Coordinator
Performs duties involving supply requests, receipt, storage, issue, accountability and preservation
of individual, organizational and installation equipment; assists to maintain automated supply
system for accounting of organizational equipment and supplies; assists to maintains all
administrative supply and supporting document files; responsible to issue, receive, ensure
cleanliness, secure and control weapons / ammunition; plans, conducts and evaluates section
training. Assisted the US Government with budget of saving at least $10,000,000.00 worth of
property book equipment and supplies being recycled back into the US and Coalition Armed
Forces supply. Maintain accountability of US and Coalition Armed Forces supply accounts
(Signature Cards and Assumption of Command) allocated for the Retro Sort Yard. Issues all
supplies and equipment by DA3161 with dollar value.
ASSURANT PROPERTY SPECIALTY, Florence, S.C 3 /2012-8/2012
H azardous Insurance Processor
Review various types of insurance documents and update the hazard insurance lines on the clients
servicing system according to established procedures. Verified that the policy contains acceptable
coverage and disburse premium payments from the escrow account if required; make necessary outbound
phone calls to insurance agents, and companies to update insurance policies and obtain needed (missing)
information. Performed maintenance as necessary for policy changes, letters, notices etc. Insure all items
are processed in a timely manner to meet or exceed established standards.
NAVISTAR DEFENSE / AEROTEK, FOB Leatherneck, Afghanistan 4/2011 – 6/2011
Inventory Manager (Non Supervisory) (US Contractor)
Maintained and received CL 9 parts for the MRAP MAXXPRO Wrecker. Provided support to other
Forward Operating Bases by expediting parts via Mil-Air. Authorized Listings (AAL) and troubleshooting
National Stock Number (NSN) issues. Conducted accurate cycle counts monthly. . Inventory Documents:
Review all inventory documents such as reports of survey, inventory adjustment reports, statement of
charges, or other documents received which change the quantity on hand receipts Accurately ship/transfer
merchandise to other locations/warehouse as directed and/or requested. Maintained accurate
accountability of Property. Performed Data entry duties of orders to include routing, tracking, and proof
of delivery. Follow up/ investigating status of existing orders and shipments on requests, reviewing rates
as needed, tracking and routing shipments and orders, preparing reports, customer set ups, updating
customer files and profiles. Assessed order building/loading work flow and choose optimum pick/load
path. Managed warehouse operations and inventory management system. Consistently count received
product/materials and compare to manifest with a high degree of accuracy. Consistently load trucks in
accordance with documentation with a high degree of accuracy.
Continued …
ITT, Various Locations 4/2009 – 4/2010
Transportation Lead (Colorado Springs, Colorado), 2009 – 2010
Transportation Lead (Afghanistan), 4/2009 – 9/2009 (U.S Contractor)
Responsible for receiving, validating and processing Transportation Movement Requests (TMR)
electronically for personnel and equipment transiting the assigned Area of Responsibility. Schedule
and track all (TMR) Transportation Movement Request. Collaborated with customers to ensure
that desired movement objectives, priorities and schedules were met or exceeded; communicated all
metrics to management. Tracked and maintained in transit visibility of all containers within the RC
south of Afghanistan. Monitored and reported the use and disposition of controlled vehicles, 463l
pallets and containers. Processed convoy clearance requests and special hauling permits;
coordinated transportation movements, diversions and transfers of units, cargo and personnel.
Oversaw RFID Management; Document Cargo; Container Management; and Safety Briefings;
processed Transportation Control and Movement Documents (TCMD). Complete forms
(handwritten and/or computer-based) to track and document activities. Ability to consistently count
received product/materials and compare to manifest with a high degree of accuracy. Ability to
consistently load trucks in accordance with documentation with a high degree of accuracy.
Recovered and turned in more than $500,000 in detention containers.
KELLOGG, BROWN & ROOT, Camp Buehring, Kuwait & Camp Balad, Iraq 12/2007 – 11/2008
Logistic Coordinator (MCT) (U.S Contractor)
Maintain responsibility for assisting the Movement Control Supervisor with day to day movement
control operations such as: Movement control functions: Customer Service; Convoy Briefings;
Staging Area Management; Hazardous Materiel Documentation Certification; Movement Control
Reports; RFID Management; Document Cargo; Container Management: and Safety Briefings.
Process Transportation Movement Requests (TMR), Transportation Control and Movement
Document (TCMD), and regulation that pertain to Movement Control. Operated and performed
data entry duties utilizing the Global Transportation Network (GTN), Integrated Booking System-
Container Management Module (IBS-CMM), Radio Frequency Identification (RFID) tags Writes
system, Blue Force Tracker (BFT), Battle Command Sustainment Support System (BCS3) and
Transportation Coordinators'- Automated Information for Movement System II ( TC-AIMS II).
Processes convoy clearance requests and special hauling permits. Determines the mode of
transportation (air, rail, inland waterway, or highway) for unscheduled moves. Maintains
communication with the transport services, shippers, receivers, and if applicable, HN movement
control agencies. Maintains the status of and advise the Movement Control Battalion on the
location of units, installations, and pipeline take-off points; transportation requirements;
availability of modes of transport; shipper and receiver capabilities; trends of asset use capacity
and the general transportation movements' situation in their areas. Assists unit commanders and
service representatives on transportation matters. Assists in carrying out the movement program
and directives from higher headquarters. Enforces movement priorities. Manages delays in moving
personnel or materiel. Coordinates movement from origin to final destination and inbound clear
movements when required. Monitors and report the use and disposition of controlled vehicles, 463L
pallets, and containers. Maintains accountability of containers and chassis for other services and
commercial carriers and ensuring that they are promptly returned to the appropriate transport
system. Maintains 100 percent in-
transportation support, and inbound clearance for moving units, personnel, and cargo. Coordinates
transportation movements, diversions, and transfers of units, cargo, and personnel. Provides
technical expertise to transportation users within its assigned geographic area of responsibility.
Provides in-transit visibility of unit equipment and sustainment cargo movements. Maintains
custody of, accounts for, and issues transportation requests, warrants, bills of lading or tickets for
travel on commercial or military. Maintains familiarity with schedules, services, facilities, rates,
fares, and charges of commercial rail carriers and provides such information to US sponsored
travelers. Supervises the operation of a consolidated and distribution facility. Obtains schedules for
special military movement.
CSA, Kuwait 4/2007 – 11/2007
ULLS-G Operator (U.S Contractor)
Supported US military HUMMVE ENGRESS ASSISTANCE TRAINER (HEAT) Program.
Prepare Man hours and DBA computations for Drivers Insurance, safety policies and awards
incentives.
Administer property control program activities to ensure continual accountability of government
and company property in accordance with applicable government regulations or corporate policy.
In-charge of maintenance camp supply operations, day to day issue and receiving of stocks, stocks
rotation, location maintenance and inventory. Single Point of Contact for Inventory management
which includes analyzing inventory data and executing a customer review process, product research
and sourcing of incorrect NSN part number and descriptions. Support company efforts to ensure
that overall procurement process meets customer's audit requirements. Involve in the Supply Chain
Management procurement process doing the Material Coordinator/Buyer function. Responsible for
packing, labeling and Certifies Hazardous Materials for Transportation in accordance with Army
Regulations Shipments of Dangerous Goods. Determines requirements, assigns and controls use of
warehouse equipment and personnel. Reviews request for major and controlled items. Perform
financial management functions. Establishes and maintains stock records and other documents
such as inventory, material control, accounting and supply reports. Perform a variety of tasks
related to Item Processing, Customer Service and Information System support functions.
US Army Fort Bliss, TX 07/2003 – 02/2007
Military Occupational Specialty (MOS) 92A, Automated Logistical Specialist
Performed duties by Prescribed Load List and The Army Maintenance Management System (DA
Pam 750- 8). Performs all TAMMS and dispatching operations and tracks scheduled services using
SAMS-E/ULLS- G. Possess knowledge of standardized supply regulations, policies, procedures or
other written or verbal instructions relating to maintenance management operations. Request
processes; repair parts (ordering and receipts) and status processing; operational and maintenance
processes that include; equipment operator records, equipment data update, equipment data
reports, Army Oil and Analysis Program process, equipment dispatch procedures, Document
Control Register management; Prescribed Load List management and Army Materiel Status
System reporting. Submit maintenance request and status transaction via diskette/FTP daily. Input
equipment faults into ULLS-G from DA Form 2404 Technical Inspections, ensure the upkeep of the
DA Form 5988-E equipment faults and status. Receive new equipment into supported units,
transfer equipment in by diskette, or manual methods. Print Army Oil Analysis Request form for
equipment requiring an oil sample when directed by AOAP lab. Prepare and distribute monthly
Service Due Schedules as requested. Printout backlogged services, and services that are due in the
month of the upcoming period. Prepare necessary documentation (automated and manual) to
account for property through hand-receipt holder level. Possess knowledge of standardized supply
regulations (specifically DA Pam 710-2-1 Unit Supply System), policies, procedures or other
written or verbal instructions relating to receipt and/or issue of stock or property items. Performed
some duties as a Property Management Specialist and hand receipt and inventory equipment with
an inventory team. Ensure equipment is laid out IAW DA PAM 710-2-1 procedures dealing with
Supply Catalogs, Technical Manuals, and Hand Receipts Listings at the component list level.
Knowledge of inventory procedures dealing with inventories that include; basic issue items,
component of end items, additional authorized listings (AAL) and managing equipment fielded to a
unit with no National Stock Number. Demonstrated knowledge of supply documentation dealing
with sub hand receipts and shortage annex procedures. Processes requests and turn-in documents
at unit level. Prescribed load list and shop stock list duties in manual and automated supply
applications. Ensures that inventories and location surveys are performed in accordance with
established procedures. Ensures application of special procedures for handling, storing, packaging
and shipping. Retrieves and analyzes history and activity files pertinent to system rejected
documents. Recommends additions and deletions to authorized stock age list. Maintains accounting
records of property disposal activity. Trained on (Property Book Unit Supply Enhanced).
Reconciles activity records for monthly and quarterly reporting and status reviews.
E DUCATION & T RAINING
Awarded Military Occupational Specialty 92A, Automated Logistical Specialist, concurrent with these
equivalent civilian job descriptions as defined by the Dept. of Labor’s Dictionary of Occupational Titles
(DOT), Occupational Information Network (ONET), and Occupational Employment Statistics (OES):
All Other Freight, Stock, And Material Movers, Hand (OES 98799)
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Inventory Clerk (DOT 222.387-026)
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Material Handler (DOT 929.687-030)
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Shipping and Receiving Clerk (DOT 222.387-050)
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Shipping, Receiving, And Traffic Clerks (OES 58028)
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Stock Clerk (DOT 222.387-058)
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Stock Clerks - Stockroom, Warehouse or Storage Yard (OES 58023)
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Stock Clerks - Stockroom, Warehouse or Storage Yard (ONET 43-5081.03)
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Stock Control Clerk (DOT 219.387-030)
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Dispatching Clerk (AR 750-53)
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David W Butler High School (Diploma) Graduated –
2003
DeVry University (Computer Engineering) 2012 - Present
Licensure: 12K Forklift
Selected Military Training: Automated Logistical Specialist Course; Primary Leadership Development;
Standard Army Maintenance Service (SAMS) Course; Standard Army Maintenance System Enhanced
(SAMS-E); Standards Army Retail Supply System (SARSS-1); Unit Level Logistic System-Ground
(ULLS-G); Overage Repairable Item Listing (ORILs) ; Basic Combat Training, Secret Security Clearance
Computer Skills: MAXIMO/STEAM; ULLS-G; SARRS,SAMS-E; AFMIS; Integrated Booking System
(IBS); CMM-Container Management System Transport; MS Office Suite (Word, Excel, Access, Outlook,
PowerPoint), Blue Force Tracker (BFT); Movement Tracking System (MTS); Battle Command
Sustainment System (BCS3)
MILITARY
U.S. Army (Honorable Discharge)
R EFERENCES
Excellent references furnished upon request.
Contact this candidate