Customer Service Sales

CYNTHIA RENEE JORDAN

***/*** **** ********@*****.***

SKILLS:

Data Entry 10 key by touch Internet Explorer

Keystrokes 8000, Microsoft Excel Postage Meter

** *** ** *****, ********* Word Lexmark Printer

Microsoft Access, Facsimile Copier

Mail Sorter

09/ 2012 10/2013 Bank Of America Customer Marketing Sales: Receive Inbound

calls from existing Bank of America customers regarding their credit card accts. In

addition to up selling and cross selling other products, or directing the Customer to other

banking departments as needed. While providing excellent customer service and

maintaining goals.

09/2011 11/2011 Accent Staffing Seasonal Outbound Call Center : Making

outbound calls regarding Medicare for members. Setting appointments regarding the

Annual Wellness Exam.

03/2011 05/2011 Stanley Staffing Outbound Call Center : Making outbound Calls

regarding customers furthering their education On line or in the classroom.

03/2009 05/2011 Elle Management Leasing Manager: Showing rental property.

Accepting applications, receiving money for rent and security deposits giving clients

receipts, and inputting funds into a bank deposit account, and following up with

spreadsheets to keep track of potential clients. Along with scheduling repairs, or setting

appointments for Sec 8, and awaiting Inspectors.

07/2007 11/2007 Alliance Staffing Record Acquisitions Support I: Research legal

documents, entering pertinent information, and identify legal medical providers by entering

into the computer.

04/2007 06/2007 Office Team Mortgage Clerk: Retrieve Mortgage documents and

prepare folders and place them for filing.

06/2006 04/2007 National City Bank Outbound Direct Sales Representatives : Make

outbound calls to National City Bank Customers Equity Reserve Line of Credit.

EDUCATION:

Associate of Applied Business, Majoring in Accounting, Cuyahoga Community College

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