Customer Service Manager

CHRISTOPHER ORME

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***********@*****.***

Summary

Fun person with a quirky sense of humor

Well-organized with a desire for results

Team oriented

Creative

Outstanding people skills

Experience

Client Services Specialist at God's Love We Deliver

January 2012 - Present (2 years 3 months)

Assess eligibility of potential and current clients.

Monitor and track adherence to established guidelines for client eligibility, policies and procedures.

Conduct interviews to assess eligibility and register clients.

Adhere to confidentiality laws that impact individuals with serious illnesses.

Verify information with medical practitioners and service providers.

Represent GLWD at workshops and external meetings, and assist in Outreach activities.

Customer Relations Manager at VisitBritain

May 1998 - April 2011 (13 years)

Manage the provision of a Britain Information Service to the consumer and travel industry across the USA

and Canada.

Monitor performance in terms of year on year trends and customer service standards.

Oversee the day to day running of the Visit Britain online shop ensuring all monthly targets are met. Manage

products, web layout and text. Compile monthly and yearly statistics as well as conducting commercial

meetings.

Represent Visit Britain at travel trade events as a Britain Ambassador.

Manage and conduct product knowledge and exchange tours to Britain.

Edit and publish leisure brochures and literature.

Manage the Customer Relations Department including recruitment and retention as well as performance

monitoring.

Customer Relations Executive at Virgin Atlantic Airways

March 1987 - April 1998 (11 years 2 months)

Resolve client enquiries and issues.

Implemented procedures due incidents to include accommodation and counseling.

Compiling monthly and yearly statistics.

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Training of staff

Volunteer Experience

Administration at God's Love We Deliver

April 2011 - Present (3 years)

Certifications

Bereavement Counseling

St Katherines Hospice June 1997

Languages

French

Skills & Expertise

Customer Relations Management

Proofreading

Non-profit Administration

Employee Training

eCommunications

Management

Counseling Psychology

Interviews

Performance Management

Policy

Customer Service

Editing

Customer Retention

Community Outreach

Recruiting

Education

BRIDGNORTH GRAMMAR

Bachelor's degree, Communication, General, 1975 - 1978

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CHRISTOPHER ORME

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***********@*****.***

Contact CHRISTOPHER on LinkedIn

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Contact this candidate