Customer Service Assistant

Sharonda Duerson

Management Assistant

Louisville, KY

***************@*****.*** - 502-***-****

To obtain a challenging position that allows me to utilize my skills while making a significant contribution to

the success of my employer. I also have the ability to interact with staff of all levels in a regular or fast paced

environment, sometimes under pressure, remaining flexible, proactive, resourceful and efficient, with a high

level of professionalism.

WORK EXPERIENCE

Management Assistant

Louisville Metro Government - Louisville, KY - 2001 to Present

Duties include: Planning and scheduling meetings, answering and routing calls to the appropriate person or

department. Assisting the Department Administrator on all projects, organizer of hard copy and electronic files,

conducts research and manage projects. Enter time into time management system Peoplesoft. Compose and

mail routine correspondence, enters, codes, stores, edits and retrieves database records and files using the

SIRE, Hansen, Granicus, Govdelivery, Lojic and Neighborhood Notification system. Coordinates team office

functions, takes notes at meetings and prepares minutes. Assess clerical work flow, methods and procedures

and suggests methods to improve efficiency and solve problems. Supervise all training and orientation of new

board members, staff and commissioners, also represents the supervisor at routine meetings at all times.

Secretary

Louisville Metro Health Department - October 2000 to December 2001

Duties include: Coordinator of childhood lead poisoning workshops for Centers for Disease Control, answer

and route phone calls to various departments, schedule meetings, complied data and calculated numbers

and totals to prepare reports for the children who had lead poisoning. Filed and typed documents, maintained

departmental manuals, records and files.

Telemarketer

Dialamerica - Louisville, KY - June 1999 to September 1999

Duties include: Making outbound calls selling magazines to previous customers.

Recovery Collector

Providian Financial - March 1998 to February 1999

Duties include: Intake of inbound and outbound calls to customers pertaining to their overdue credit card bills.

Dialamerica Marketing

Animal Services Clerk

Louisville Metro Animal Services - September 1993 to January 1998

Duties include: Assisting customers with adoption and redemption of their animals, answering and routing

calls to the appropriate person or department, assisted with departmental functions such as cashier and the

filing system.

Cashier

Wendy's Restaurant - June 1989 to September 1993

Duties include: Cashier and customer service

EDUCATION

Business Administration

Spencerian Business College

August 1993 to August 1994

Western High School

1986 to 1991

Bachelor's in Business Administration

Spalding University

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