Customer Service Management

Sabrina Gabriele

**** ******** ***** *****, **********, IL. 60586 815-***-**** ********@*****.***

OBJECTIVE To seek a position in a progressive, innovative company where my organization skills and

communication abilities can be utilized to the fullest.

SKILLS & Proficiency in MS Word and MS Excel computer programs; adequate keyboarding technical

ABILITIES skills. Implemented a complex online database storage system needed to integrated information

between particular business companies.

Efficient in entering data information in specific fields on data sheets for business management

projects, while focusing on details upon completion within a timely manner.

Experience in standard office business procedures: compile, sort and verify accurate data, fax,

collate, scan, copy, and operate office equipment such as copiers, small to large format

scanners, and fax equipment.

Delivers exceptional customer service, while maintaining high standards of customer satisfaction

during high-volume, fast paced operations, within the hospitality field. Recognized by team

members and management for Excellent Customer Service; going over and beyond customer

satisfaction.

Proficient in proper procedures for safe food preparation, assembly, and presentation.

Maintaining proper safety precautions and sanitary measures.

Establishing and maintaining interpersonal relationships among team members. Excellent in

communicating clearly and positively with other team members and management, takes initiative

to find extra tasks when schedule duties are completed.

Mastered point- of- service (POS) computer system for automated order taking for quickly and

accurately payment transactions.

EXPERIENCE FOOD SERVICE TEAM MEMBER: CULVERS, PLAINFIELD IL

APRIL 2012 - PRESENT

Mastered point-of-service (POS) computer system for automated order taking. Handles currency

and credit transactions quickly and accurately. Follows procedure for safe food preparation,

assembly, and presentation. Resolves complaints promptly and professionally. Communicates

clearly and positively with coworkers and management. Takes initiative to find extra tasks when

completed duties are completed. Maintains high standards of customer service during high-

volume, fast paced operations.

FOOD SERVICE TEAM MEMBER WHITE CASTLE, PLAINFIELD IL

SEPTEMBER 2011- SEPTEMBER 2012

Mastered point-of-service (POS) computer system for automated order taking. Handled currency

and credit transactions quickly and accurately. Followed procedure for safe food preparation,

assembly, and presentation. Resolves complaints promptly and professionally. Communicated

clearly and positively with coworkers and management. Took initiative to find extra tasks when

completed duties are completed. Maintained high standards of customer service during high-

volume, fast paced operations.

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COMPUTER DATA ENTRY SPECIALIST ARC, ADDISON IL

MAY 2011- SEPTEMBER 2011

Entered data information using MS Excel in specific fields on data sheets for business

management projects. Finished projects in a timely manner. Used small/large format scanners to

record data. Recommendation letter upon request.

EDUCATION JOLIET JUNIOR COMMUNITY COLLEGE JOLIET, IL

YEAR: 2010-2011 COURSE: GENERAL

WAUBONSEE COMMUNITY COLLEGE SUGARGROVE, IL

YEAR: 2010 COURSE: GENERAL

KANELAND HIGH SCHOOL MAPLE PARK, IL

YEAR: 2006-2010 COURSE: GENERAL

REFERENCES REFERENCES UPON REQUEST

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