Engineer Customer Service
Resume:
Jesús Humberto Ramos Falcón
OBJECTIVE
Apply my knowledge in the Industrial Engineering area in a company where I can grow up professionally and
personally, contributing to achieve and exceed the goals set by the organization and contributing with the
community that I belong.
EDUCATION
- BS in Industrial Systems Engineer
Major: Manufacturing
Instituto Tecnológico y de Estudios Superiores de Monterrey (ITESM) Campus Laguna
August 1996 – May 2001
PROFESSIONAL DEVELOPMENT
1) Henniges Automotive México (May 2012 – Current) Gomez Palacio Facility
(Sealing Systems manufacture, automotive industry)
o Quality & APQP Engineer for mass production and new launch programs Ford, GM & Nissan
/ Renault
o Leader Engineer at Henniges China (Beijing, Tianjin & Changchun facilities) in problem
solving tools
o PPAP coordinator to get customer approvals, product & process validation
o Customer service representative, responsible to respond customer concerns according to each
customer format (8D, 5 Why’s, Drill Deep & Wide)
o Coordinator of quality process auditors and Green Belt projects
o Accomplish of quality metrics in process line, hold & GP12 areas.
o Control Plan and documentation management for internal and external audits
2) Takata México (August 2009 – May 2012) Torreon Facility
(Airbags manufacture, automotive industry)
- APQP Engineer
o Launch of new programs for Toyota, Nissan, Subaru & Mazda
o Winner of the “Takata Best Effort 2011” award
o Development of quality documents for new process lines and new products
o Product & Process validation in new products introduction
o Get customer approvals to manufacture, release and shipping new airbags
- Quality Engineer
o Quality Engineer in Cutting, Sewing, Folding and Module Assembly areas in Driver,
Passenger, Side Impact and HSAB products
o Quality Engineer in Machining Area
o Green Belt certified (Six Sigma methodology)
o Team leader in 5P methodology to analyze and respond customer concerns
o Control Plan and documentation management for internal and external audits
o CPK & R@R elaboration to analyze SPC system in production line
o Member of support team in SBR’s (sample build requests) constructions
o Analysis and improvements definition and implementation for scrap reduction
- The main achievement in this company was to win the Best Effort Award because I was mass production QE
and new program APQP at same time.
- The main learning I got from this company was that I went QE and APQP responsible of quality validations
through all complete process of airbags manufacture.
3) Takata México (November 2005 – September 2008) Monclova Facility
(Airbags manufacture, automotive industry)
- Quality Engineer
o Green Belt (Six Sigma trained) Implementing 6σ methodology for problem solving on the
production lines.
o Quality Validation’s responsible in the transference to a new plant.
o Control Plan, PFMEA’S Coordinator and auditor
o Quality responsible on inflators’ lines (Driver and Side Impact)
o Team member in RPN reduction plan
o Gauges R@R elaboration
o Ballistic and weld seam analysis
o Analysis and continuous improvement of SPC system
o Team member to PPAP’s elaboration
- The main achievement in this company was to successfully complete transfer project from the old plant to the
new plant, in total 9 production lines were transferred under my supervision.
- The main learning I got from this company is the reaction plan when there was an incident and we had to re-
start production of all lines within one week after the whole plant was damaged due the incident.
4) Alcoa - Cableados del Norte II S de RL de CV Plant 44 (June 2002 – November 2005)
(Harness manufacture, automotive industry)
- Industrial and Manufacturing Engineer
o Coordinator of Transfer Project of the production lines to Honduras
o Coordinator of Pre-Production phases and model-year changes
o Responsible of project to join 2 lines of Econoline Program in only one
o Job combination in production line
o Prints interpretation, elaboration of PFMEA
o Design & implementation of Layout in Plant
o Equipment transference
o Workstations’ design
- Production Supervisor
o Coordinator of APS (Toyota Production System) in Pilot Line (20 T.P.S. subsystems)
o Implementation of Kanban System
o Implementation of 5 S’s methodology
o Waste elimination and stores calculation
o Standardized Work development
- The main achievement in this company was to successfully complete the transference project from Torreon to
Honduras of Econoline program, the whole project was under my supervision.
- The main learning I got from this company is the coordination project from one country to other, also to start a
production line in a country with people and production systems different to ours.
CONTINUOUS EDUCATION
Industrial Engineer Symposium Green Belt training (Six Sigma A.P.S. University (Toyota Production
Tools) System)
Statistical Process Control (Manual Core Tools (APQP, PPAP, Control Strategic Leadership
2nd Edition) Plan, PFMEA)
Leaders Formation Prints knowledge 8D’s
Equipment transference ISO/TS-16949:2002 Panoramic MRP
GD&T Minitab MS Office
Value Stream Mapping Kanban & 5 S’s Lean Manufacturing
- Spanish native, English (90%)
- Support and training activities at USA, China, Honduras & Mexico
PERSONAL INFORMATION
Date of Birth: 12/01/1978
Marital Status: Married
Address: Torreon, Coahuila (Mexico)
Zip Code: 27018
Mobile: +52 1-871-***-**-**
E-Mail: ********.*****@******************.***
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