Sales Manager

Rosa N. Gonzalez

**** ***** ***

Cleveland, OH **109

Cell: 216-***-****

***********@***.***

OBJECTIVE: To obtain a position with a professional in the field of dental medicine to gain experience and knowledge

pertaining to patient treatment in preparation for the pursuit of further dental education.

EXPERIENCE:

10/12-Present Pandora Jewelry Beachwood,

OH

Key holder/Shift Manager

Generate sales by identifying customers wants, making a connection with the customer, providing options

and information about Pandora Jewelry, and inspire to buy

Enforce return/exchange policies, resolve customer issues, close/open store

Inform employees of store/individual goals, coach on selling strategies, help motivate others to achieve goal

6/12-8/12 Quicken Loans Mortgage Co. Cleveland,

OH

Mortgage Banking Intern

Brainstormed innovative marketing ideas for the company to execute

Monitor team performance and provide daily emails for management and team with encouragement and

advice

Learned about the economy, sales, banking, leadership skills and negotiation skills

Attended seminars about motivation and goal setting/achieving

10/11-6/12 The Ohio State School of Dental Medicine- Orthodontics Dept. Columbus, OH

Student Assistant

• Collaborated with clinic managers and staff to fulfill essential tasks to maintain an organized environment

• Learned how to sterilize equipment, make stone models of patients mouths, wire bending techniques, and

scheduling system

Co-managed the Dentofacial program-organize and update paperwork for patients needing oral surgery as

part of their orthodontic treatment

9/10-6/11 Case Western Reserve University- Psychology Dept. Cleveland,

OH

Research Assistant

• Conducted research studies with human participants.

• Considered and discussed theoretical implications when designing studies and interpreting the subsequent

results

9/09-9/11 Macys Parma,

OH

Sales Associate

Increased sales by making a connection with the customer, understanding their needs/wants, finding what

will fulfill those needs and inspire the customer to buy

EDUCATION:

John Carroll University- University Heights, OH Degree Expected: 6/2014

Biology/Pre-dentistry

The Ohio State University- Columbus,

OH

Biology/Pre-dentistry

Thyroid Cancer Research, Pre-dentistry Club

Cuyahoga Community College – Parma,

OH

Associate of Arts

Degree Obtained: 6/2011

Dean’s List, Honors Program, Phi Theta Kappa, Impulsivity Research, Bridges to Success Program

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