Project Manager Customer Service

RaShonda Lind

San Diego, CA *****

Cell: 310-***-****

Email: *******@*****.***

Career Summary:

Recruiting Professional with over 9 years of diverse recruiting experience

from Corporate to agency for multinationals and large organizations. I am

highly experienced in Full cycle recruitment from creating the initial job

description to extending the final job offer and closing the candidate.

Proven track record of success in placing professionals from mid to senior

level executives; staffing support across various industries as: E

Commerce, Advertising, Financial, Technical, Retail, QSR and other

industries.

. Excellent research and headhunting skills coupled with strong

behavioral interviewing skills and demonstrated success in finding

highly qualified candidates.

. Solid experience in Boolean logic, Social Media, and ATS: Bullhorn,

Infogist, Oracle, PeopleClick, Taleo, LinkedIn Recruiter HRIS, TMS,

PeopleSoft, (ADP) Virtual Edge, Big Biller, as well as other in-house

HR tools.

. Staffing services offered for a variety of clients: AOL, Dell, HP, W

Hotel, BCBG, Genentech, Saatchi & Saatchi, Google, Abbott

Laboratories, Macys, Sony Games, Lucas, and Ubisoft.

. Tenacious and driven with excellent written and verbal communication

skills.

. Proficient in MS Office, Excel, Linux, PowerPoint, File Maker Pro,

Cisco, Access, and Outlook.

Professional Experience:

Contract Recruiter 9/2007 -

8/2013

Jack in the Box Inc. San Diego, CA 8/2012

- 8/2013

Corporate Recruiter

. Managed full life-cycle recruiting for corporate departments from

sourcing through finalizing the offer and closing candidates: IT/BI,

Finance, Engineering, Internal Audit, Accounting, Research &

Development, Marketing, Food & Safety, Analytics, Community Relations,

etc.

. Recruited Lawson Developer, Business Systems Mgr. (Oracle), Sr.

Auditors, Facilities, Financial Analysts, Sr. Regional Marketing Mgr.

(national locations), Systems Security Admin., etc.

. Initiated and advised management on staffing strategies for a high

volume environment. Collaborated and interacted daily with Senior

Management, Hiring Managers, and Vendors on sourcing, screening,

selection of qualified applicants, and requisition updates/feedback

for Corporate and (all) Internship program positions.

. Managed position vacancies using an applicant tracking system (Talent

Management Suite) and LinkedIn Recruiter. Interviewed candidates to

determine competency, knowledge, skills, and abilities compared to job

scope and requirements. Evaluated candidate fit to company needs and

make recommendations to hiring managers based on these behavioral

interviews.

. Maintain regular contact with passive candidates and represented the

corporation at job fairs.

. Negotiated and extended contingent offers with a high success rate of

candidate acceptance.

. Performed reference checks and ensuring candidate was fully prepped on

job requirements and company core competencies.

Nelson Interactive/Sony Online Entertainment (SOE) San Diego, CA

1/2012 - 7/2012

On Site Games Recruiter

. Full cycle recruitment: Responsible for sourcing, pre-screening,

interviewing, all new hire paperwork, facilitated feedback, salary

negotiations, background/reference check (Checkster), (E-Verify) I-9

compliance and on boarding of new talent.

. Recruited Technical and Gaming professionals for Online and mobile

apps such as Platform QA/Domestic Testers, Web Programmer, Int'l

Localization, Character Artist, and Customer Service Technical

Support.

. Creatively sourced active and passive candidates, locally and

nationwide, through networking, referrals, social media, LinkedIn, and

on occasion using tools such as Monster and CareerBuilder.

. Maintain daily relationships and constant follow-up with Hiring

Managers, Directors, and candidates to assess needs.

. Managed employee relations, timecards/payroll, and Counsel Contingent

Workers about attendance, performance and personal issues.

Stay at Home Mother 2/2009 -

1/2012

Mixed Signals El Segundo, CA 7/2008

- 02/2009

In House Sr. Technical Recruiter

. Strong focus on sourcing passive and active candidates through

networking, cold calling, headhunting, complex internet searches, and

advertising.

. Involved in Full Recruiting Life-Cycle, identify talent, interviews,

feedback; offer negotiations, closing the candidate, employee

referrals, and retention.

. Negotiated contracts with employment websites (Monster, CareerBuilder,

Dice, etc.) to reduce advertising cost.

. Met with Hiring Managers regularly to provide updates on requisition

stats and candidate pool.

. Recruiting skills focused in high-tech broadcast digital video

domestically and internationally (China).

. Positions range from Java/C/C++ Developers, Sr. PHP Developers, MPEG

Engineers, IPTV Systems Engineers, IT Help Desk, Sales, and

International Sr. Business Developers (China).

. Developed new accounts and actively managed relationships with

employment agencies.

. Established key relationships with (CEO, CTO, VPM, Directors, and Lead

Engineers) to support them with their staffing needs.

. Manage all aspects of HR administration including post interview

feedback, write job offers, and compensation reporting.

24 Seven Inc. Santa Monica, CA 1/2008 -

6/2008

Creative Recruiter (MAC Division)

. Staffing agency that formally staffed for the fashion and product

development business lines.

. Proactively recruited candidates by utilizing BullHorn, multiple job

boards, networking, referrals, etc.

. Interviewed and sourced: Flash Web Designer, Print, Art Director, Sr.

Copywriter, Project Manager, Producer, Marketing Director, etc. Within

the Entertainment, Advertising/Marketing, and Fashion industries.

. Consistently researching and networking via Internet, social media,

and events.

. Worked closely with account and hiring managers to develop and execute

tactical sourcing strategies.

. Manage overall recruiting process for full-time, freelance, and

contract positions.

Campaigners Advertising El Segundo, CA 9/2007

- 12/2007

In House Sr. Recruiter

. Senior Recruiter selected to lead recruiting efforts surrounding in-

house recruiting for the northeast territory of a Fortune 100 company.

. Developed and implemented a recruiting strategy that focuses on

proactively sourcing, identifying, and recruiting experienced

Marketing, Advertising and Sales professionals in the external

marketplace.

. Promoted to lead recruiter, manage and trained a team of 12.

. Managed requisition load of 30-40 open positions and an average

placement of 8-12 hires per month.

. Provide leadership, motivation, and guidance for recruitment staff to

insure individual and team goals are consistently met.

. Utilize a combination of cold calling, internet sourcing, job board

posting, and applicant tracking system to build a candidate pool.

Stealth Interactive El Segundo, CA 11/2006

- 2/2007

Gaming Head Hunter/Recruiter

. Stealth's focus is staffing within the video games entertainment

industry.

. Headhunted, interviewed, and sourced candidates domestic and

internationally for clients out of competing companies.

. Specializing in networking and cold calling, qualifying and submitting

passive and active candidates that cannot be found via current

Internet resources.

. Performed contingency recruiting for: Programmers, Project Manager,

Game Play Engineers, Technical Director, C++, Animator, Character

Artist, Environment Artist, Concept Artist, Producer, and Executive

Producer.

. Managed up to 28+ requisitions load contract, freelance, and permanent

positions.

. Managed new hire offers, relocation, in addition to background checks

to potential candidates.

TechLink Systems San Francisco, CA 2/2005

- 7/2006

Technical Recruiter

. Provided full life cycle recruiting for nationwide contract and

permanent positions including Software and Quality Assurance

Engineers, Systems Administrators, Web Designers, Business and

Financial Analysts, Marketing and Project Managers, Sales Reps.,

Technical Writers, Scientists, and Administrative Assistants. Clients

included start-ups and established companies such as Hewlett Packard,

AOL, Wells Fargo, Google and Oracle. ?

. Contacted candidates to discuss employment goals, technical

qualifications, salary expectations and logistics of the position.

. Conducted phone screen and behavioral interviews to properly assess

technical skill set and competencies of experienced professionals.

. Consistently met goals of quantity and quality of candidates sourced.

. Successful ranked number 5 within a team of 22 recruiters.

. Utilized resume database subscriptions, usage of Boolean logic,

networking (events), and job posting sources include user group links

to obtain hard-to-find candidates.

. Manage terminations and background checks.

Placement Pros San Francisco, CA and Fresno/Clovis, CA

1/2002 - 2/2005

Lead Direct Hire Recruiter

. Sourced and interviewed 15+ applicants in person daily including

preformed background and reference checks on each confirmed

prospective employee.

. Fully staffed various permanent and temp positions for five star

Hotels within the San Francisco area.

. Participated in career fairs to manage quality, cost and timeliness of

filling open requisitions. Utilized an extensive database, the

Internet and various recruiting tools.

. Performed Human Resources and Administrative functions: employee

relation's issues, terminations, drug screens, fulfilling OSHA

requirements, worker's compensation, performance evaluation, and I-9

audits.

. Successfully sourced and recruited hard to find candidates from

diverse levels of executive administration to project management in

the following areas of Maintenance, Healthcare, Hospitality,

Production and Sales positions of all levels.

Education:

San Joaquin Valley College

Medical (CAMA)

AS Degree

Honors: Dean's List

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