Customer Service Sales

Shannon Crowder

Team Player, Dependable, Hard Working

Charlotte, NC

***************@*****.*** - 704-***-****

Over 5 years of customer service experience, 2 years of office administrative experience and 3 months of sales

experience. Proficient in a variety of computer software which include: Microsoft Word, Excel and Outlook.

Proven ability to effectively communicate orally and in writing. Ability to learn customer service software.

Professional phone manner. Excellent organizational and documenting skills. I enjoy working with a team as

well as working independently. Im interested in work that has an office environment.

WORK EXPERIENCE

Office Administrative Assistant

Beacon Of Hope Home Care Services - August 2011 to Present

Complete daily clerical task which includes: answering phones, greeting clients, arranging meetings, making

photocopies, sending out faxes, and mailing letters. Coordinate client site supervisory visits. Audit client and

employee folders to ensure they stay in compliance with North Carolina rules and regulations. Provide field

support for clients and employees.

Account Specialist / Loss Mitigations

Titanium Solutions - July 2011 to November 2012

Worked in a call center environment to minimize the firm’s losses by providing borrowers with solutions to

help them maintain lines of credit. Maintained customer files. Processed payments with debit, credit cards and

check by phone

Call Center Agent / Collections

Iqor - Charlotte, NC - November 2008 to March 2010

In a call center environment received customer orders, account and product inquiries, and

Complaints. Assisted customers by troubleshooting product malfunctions. Processed customer payments with

debit, credit cards and check by phone.

Retail / Sales

Aldo Accessories - Charlotte, NC - October 2008 to January 2009

Greeted customers upon arrival and assisted customers in finding merchandise. Processed cash transactions

using a computerized register system. Arranged store merchandise for display. Maintained company’s weekly

sales quota.

EDUCATION

Diploma in Cosmetology/ Cosmetologist

Carolina Beauty College

October 2007

Certificate in General Studies

Dekalb Technical College

2005

SKILLS

Computer Skills, Customer Service, Sales and Call Center

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