Customer Service Engineer

Everton Small

** ******** *****

Staten Island, N.Y. 10303

Cell: 646-***-****

Email: ********@*****.***

Summary:

Having 20 years of experience as a Computer Operator, I have extensive knowledge of

VMware, UNIX and Sun platforms. Mainframe datacenter environment.Personal computer

comptroller’s CRT, Xerox, 4090, and AS400 laser printing. Installing network hardware

devices into rack’s with proper connections and labeling the positions and row’s. Technical

knowledge and proficiency with IBM p-Series and I-Series servers. Technical knowledge

and experience with SUN, DELL and HP Servers. I am a very efficient worker who can

adapt to changing environment and meet deadlines on or off hours to ensure completion

of daily tasks. I am willing to share my ideas with co-workers to complete a task. Looking

to further my career as a Data Center Operator and learn more along the way.

Education:

• Pro Data 2011

• High School Diploma

• TCT web campus

• Company workshop and training

Certificates:

• Computer support specialist 2011

• Data communication and mainframe environment

• MS Office, Windows 2003/2008, XP Applications, Unix / Linux

Employment:

May 2013 to Dec 2013 Maintech, 39 Patterson Ave. Wallington, NJ. 07057

Enterprise Server Support (datacenter)

• Field service engineer

• Break-Fix on IBM,DELL and HP servers

• Break-Fix on Sun Solaris servers

• Remove and Replace server hardware- memory, drac’s, power supplies etc;

• Perform hardware diagnostics- RAID and HBA Controllers

Nov 2012 to May 2013 Goldman Sachs, NCE Computer Group 1300 Federal Drive,

Carteret, N.J

Customer Service Engineer (datacenter)

• Provide break/fix on server, tape, printer and library hardware diagnosis and repair

• Provide onsite service to meet 24x7 SLA’s

• Provide Documentation for testing activities and assigned projects

• Firmware and Driver upgrades on servers

• Customer support and escalation

• SUN Solaris and AIX break fix

• Maintain / manage DC environment- power, cooling and layout

Feb 2006 to Nov 2012 Advantage Healthcare Solutions, 1 Edgewater St. S.I, N.Y

10305

Scanning Operator (office)

• Prepare and scan medical documents into Unix database

• Storing documents and images into appropriate folders for doctors and billing dept. to

view

• Retrieve, update batches upon request of doctors, billing department and Insurance

Co.

Jul 2000 to Dec 2009 Telehouse International, Inc. 7 Teleport drive S.I, N.Y

Technical Support Assistant (datacenter)

• Cat-5 and fiber cabling to switches and servers, terminate cables to clients request

• Provide client support on and offsite, troubleshoot, run diagnostics, monitor

performance

• Daily and monthly operation including system tape backups and network activity logs

• Rack and stack servers, Monitor datacenter day to day operations

• Server hardware troubleshooting and installations

• Configure remote management. DRAC’s and ILO’s

Feb 1999 to Jul 2000 SBLI Mutual Life Ins. New York, N.Y

Data Center Operator (datacenter)

• Run scheduled batch jobs on AS400 system

• Monitor local area network activity, switches, printers, tape units

• Troubleshoot TCP/IP, DHCP, and DNS network protocols

• Ethernet and fiber cable management

• Walkthrough for hardware alerts/ errors, tape management

• Use Ticketing system to maintain issue details and status updates

Jun 1986 to Dec 1999 Met life Insurance Co. New York, N.Y

Network Hardware Installation (datacenter)

• Install cisco routers, switches, Compaq tape drives and expansion units into racks

• Equipment liaison. Order network hardware and supplies for computer environment

• Assist with infrastructure projects and support

• Shipping and Receiving equipment for data center

Salary Required: $40,000/yr. (negotiable)

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