Six Sigma Project Manager
Resume:
Jesse William Flippo Jr.
Email: *****.*.******@****************.***
***** ******* **** *****, ****, FL 33549
Highly motivated Executive with a proven track record of execution,
collaboration and innovation
Summary of Qualifications
> Proven track record of leading large, highly diverse cross-functional
corporate teams resulting in over $100 million dollars in bottom line
savings over the past 3 years
> Over 20 years of successful experience in varying leadership roles
spanning sales and operations management
> Extensive experience in setting budgets, working with forecast data,
and meeting ROI expectations
> Persuasive communicator and excellent listener; able to interpret
customer needs/desires, create operational goals/mechanisms and
design/implement processes that exceed expectations
> Extensive experience in leading diverse work groups crossing
functional barriers with the goal of reaching corporate targets and
stretch goals pertaining to employee "right sizing", space allocation,
equipment usage/procurement and consumables management, and automation
design, selection and implementation
> Extensive training and experience in Process Improvement Management,
Lean and Six Sigma, Project Management, Process Engineering,
Statistics, and Quality Systems Management
> Strong understanding of Lean Six Sigma Methodology (Certified Master
Black Belt), extensive experience training professionals in the
implementation of advanced Lean Six Sigma Methodology, Lean Supply
Chain Management
> Certified Master Black Belt - Lean Six Sigma and a Certified Project
Manager (CPM)
> Creative, practical, detailed and organized
> Working knowledge of ISO9000; Certified ISO Auditor
Professional Experience
September 2012 - Present - National Director: Sales & Operations Planning -
Quest Diagnostics
o Align New Product Introduction, Sales and Regional Operations to
develop strategic initiatives that enhance customer experience and
leverage growth models that optimize cost and revenue
o Generate capacity based cost and revenue models by region to
illustrate strengths and weaknesses
o Create scenario based statistical models by platform (or process) to
generate value based proposals to senior leadership providing both
tactical and strategic planning of resources and optimized growth
initiatives
o Provide strategic planning of all testing (Regionalized, Centralized,
and Test Send Outs) that make up Quest's 8 regions as well as its 2
Esoteric lines business and determine volume based projections to
senior leadership
o Responsible for authorizing all instrument based capital expenditures,
current instrument inventory value over $800million
o Key contributor in corporate consolidation initiatives (Call Center,
Billing Center, Logistics Center)
August 2007 - 2012 - Corporate Master Black Belt - Quest Diagnostics,
National Invigorate Team
o Corporate Lean Six Sigma Leader mentoring and teaching all levels of
Quest Diagnostics employees Six Sigma, Design for Six Sigma, Lean, and
Lean Supply Chain Management
o Corporate leader whose team mission is to deliver design and
implementation plans that delivered over $500 million in bottom line
cost savings over the past five years
o Lead a team of Black Belts and Green Belts supporting Corporate
Initiatives at the local level
o DFSS (Design For Six Sigma) team leader for Front End Processing and
Automation Design total project expected to result in the purchase of
over $60M in automation technology and over $20 million in Full Time
Employee savings annually
o Facility design team member specializing in Laboratory layout and
design using Lean principles to increase specimen flow and reduce NVA
waste while increasing capacity by 20% with the same footprint using
Current and Future State Value Stream Maps, Advanced Automation, Lean
Supply Chain Management, and Lean Six Sigma
June 2006 - August 2007 - Master Black Belt - Quest Diagnostics, Florida
Region
o Florida region generated over $4 million in project savings in just
over 1 year. Major projects centered around Lean Supply chain
management, Value Stream Mapping, Kaizen Events, Cell Design, and the
DMAIIC process methodology
o Florida region has currently trained 90% of its leadership team
including supervisors, managers, and Directors and has certified over
70% of trained Green Belts within 18 months of training
o South Florida Business awarded the Florida's Governor Sterling Award
in 2007
o Successfully mentored 3 Kaizen Events in Florida that reduced turn-
around-time of a minimum of 45% in Cytology and Histology as well as
Logistics route optimization resulting in higher customer
satisfaction, lower labor cost, and reduced laboratory footprint and
reduced logistics routes
o Actively involved in the Lean in the Lab program focusing on deploying
Lean concepts in every aspect of Quests Labs by 2010
o South Florida Business Unit was selected as the Lean Supply Chain
pilot site that introduced both internal and external supply chain
loops that successfully reduced inventory positions by 50%
o Active member of the Sterling Team resulting in the South Florida
Business Unit receiving the Governor's Sterling Award for 2007
September 2004 - June 2006 - Director of Operations Ocwen Recovery Group
Orlando Call Center, FL (Ocwen is the industry leader of outsourced 3rd
party debt collections from call centers in India)
o Hired as Master Black Belt Six Sigma Solutions and promoted to
Director of Operations for Ocwen Recovery Group within 6 months
o P&L responsibilities for ORG Credit Card Division. Responsibilities
include:
. Improve top line performance from $16,000,000 (2004) to
$20,000,000 (2005)
. Increase productivity resulting in net revenue (contribution
margin) of $6,000,000 from a net loss in 2004 of $500,000
through process improvement, system enhancements, and leveraging
our outsource counterparts in India
o Implement scalable processes and procedures for HR, Training, and
supervision resulting in a reduction in the time it takes from hiring
an inexperienced employee to 100% production from 5 months to 2 months
o Manage daily operations focusing on 2005 budget requirements and
business performance by directing and redirecting collection activity
based on portfolio activity
o Project manager of six high impact projects (scheduled to be complete
in 2005) focusing on reorganizing ORG's collection and communication
strategy (first project already complete and expected to contribute
over $3,000,000 in net revenue in 2005)
o Act as client support and point of contact for all production and
revenue related concerns
o Ensure 100% compliance of Fair Debt Collection Practices Act (FDCPA)
minimizing risk exposure due to law suits
o Oversee and approve operating schedules for over 150 employees
o Assess and advise Senior Management regarding new business
opportunities ensuring a direct relationship between top line growth
and bottom line (net revenue) results
December 2002 - September 2004 - Master Black Belt - Black & Decker
Charlotte, North Carolina
o Provided financial reporting of past, present, and future Lean Six
Sigma projects to corporate for reconciliation and reporting to the
financial community
o Created reconciliation reports between the Project Deck (project
management tool) and the "Live" Financial Report (delivered actual
total expenditures for the facility), process links estimated project
savings at project closure to actual business results
o Delivered monthly Manufacturing Performance Reports to corporate
detailing project activities for Kwikset Pack to Order Operations
giving corporate visibility of project focus and activity levels
o Managed the Six Sigma budget of expenses incurred by training, cross-
pollination of project activities, project implementation expenses,
and travel expenses
o Facility wide Lean Six Sigma trainer and certification authority for
all employees (Process Improvement Introduction), Green Belts, and
Black Belts (train all aspects of Lean Six Sigma, both technical and
transactional)
o Lean Six Sigma Mentor for 9 Green Belts and 2 Black Belts directing
projects at all levels ensuring projects are completed with a high
degree of confidence
o Managed monthly Champion Reviews with the Plant Manager and Quarterly
Reviews with the VP of Distribution ensuring top-level process
improvement
o Manage personal Black Belt Projects to completion saving Black &
Decker over $1.2 in just over 1 year ($18,000,000 overall business
opportunity)
May 1998 - December 2002 - Quality Systems Manager / Six Sigma Facility
Leader - Motorola - Plantation, FL
o Facility wide Six Sigma Project Manager directing Process Improvement
Teams armed with Certified Six Sigma Black Belts resulting in
Plantation saving Motorola over $3 million in 2001. Received the
"Employee of the Year" for Plantation in 2001
o Developed a specialized dash-board that visually displays all key
business processes and current capability, allowing easy
identification and prioritization of processes that need improvement
o ISO9001:2000, and ISO14001 Certified Auditor enabling Plantation to
perform internal assessments throughout the year, ensuring compliance
to ISO standards and reducing the requirement for External Auditors
from KEMA (Motorola's ISO Registrar) from performing external audits
once a year to once every 3 years
o Managed a global team of Quality Inspectors/Supervisors (24 Associates
in Plantation FL, 14 Associates in Brazil, 23 Associates in Malaysia,
15 in China) ensuring product quality and product variation is within
acceptable limits. Assess the quality of Domestic and International
products and champion corrective action requirements
o Developed and maintained a comprehensive database for corrective
Actions related to ISO9001:2000 audits performed domestically, and
internationally allowing easy access to historical issues and the
steps taken to eliminate them
o Mentor 23 Green and Black belts that resulted in process design
innovation and cost reduction
o Facility wide trainer for Six Sigma Process Improvement
August 1991 - September 1998 - Staff Sergeant, Shift Supervisor - Eglin
Armament Test Center
Eglin Air Force Base, Florida
Education
MBA - Finance Specialization, Graduation projected December 2015,
University of South Florida
Bachelor of Science - Business Administration, December 2002, Florida
Atlantic University
Boca Raton, Florida (Currently working toward an MBA - Finance
Specialization)
Master Certification - Project Management, March 2002, George Washington
University/Motorola University
Plantation, Florida
Special Training
Certified Master Black Belt - Quest Diagnostics
Certified Black Belt Lean Six Sigma - Black & Decker University
Certified Black Belt Six Sigma - 240 Class hours completed through
Motorola University
ISO9000:2000, ISO14000 and TL9000 Certified Auditor
TL9000/ISO9001 Quality Systems Engineer
Airman Leadership School - 240 hours of in-class leadership, process
improvement, and quality management instruction
Quality Air Force I and II - 160 hours introducing quality concepts and
quality systems
Volunteer Activities/Organizations
Special Olympics, Regular Blood Donor, Habitat for Humanity (Construction),
High School Career Day instructor, Member of ASQ
Hobbies
Saltwater/Freshwater fishing, Hunting, Snow Skiing, Camping, Football
Coach, Paintball, Basketball
Contact this candidate