Customer Service Manager

Sarah Dzioba

********@*****.*** I 216-***-**** I Cleveland, OH

Work Experience

PetPeople (Key Holder)

Woodmere, Ohio

**** *******

Provided customers with information on pet nutrition and detailed product knowledge

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Operated cash register and monitored sales goals

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Assisted store manager in performing opening and closing duties

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Halloween City (Assistant Manager)

Warrensville Heights, Ohio

September November 2012

Supervised and trained associates in sales and customer service

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Closely monitored sales floor and addressed customer concerns

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Assisted store manager in performing opening and closing duties

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Nordstrom (Barista)

Beachwood, Ohio

2010 2013

Prepared and served beverages to customer specifications

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Operated cash register and monitored sales goals

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Maintained a clean and efficient workplace

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Volunteer Experience

Compeer of Greater Buffalo (Intern)

Buffalo, New York

March May 2010

Engaged with clients over the telephone by conducting informational surveys

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Organized files and assisted in office work

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Participated in an anger management class for parents and teenagers

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Crisis Services (Intern)

Buffalo, New York

2009 2010

Provided supportive counseling to callers

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Collaborated with Crisis Service volunteers to assist callers with mental illness

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Referred callers to outside agencies and specialty programs within Crisis Services

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References available upon request.

Sarah Dzioba

********@*****.*** I 216-***-**** I Cleveland, OH

Education

John Carroll University

University Heights, Ohio

M.Ed., Masters of Education in School Counseling

2010 Present

Canisius College

Buffalo, New York

B.A., Bachelor of Arts in Psychology

2006 2010

References available upon request.

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