Manager Air Force

Andrew S. Davis

( ***** Chester Rd Apt. **** Avon, OH 44011 719-***-**** (

****************@*****.*** (

Systems Support Analyst

Highly capable and motivated leader with extensive hands-on experience in

the field of computer/network administration and repair.

Equipped with a rigorous problem solving background anchored by a logic-

driven education in computer science and physics.

Skilled

. Active Department of Defense secret security clearance.

. Especially intuitive with solving software, hardware and network related

problems.

. Experienced in creating and maintaining computing environments within

Windows XP/Vista/7/8, Windows Server 2003/2008 & Active Directory

alongside popular desktop applications such as Microsoft Office.

Certified

CompTIA A+ (220-801 & 220-802)

CompTIA Career ID: COMP001020555168

CompTIA Security+ (SY0-301)

Experienced

INFORMATION INNOVATORS INC., Maxwell-Gunter AFB, August 2013 to February

Montgomery, AL 2014

IT Operations Manager & Quality Control Reporting Analyst

Evaluated the proficiency of all 80 Enterprise Service Desk network

administrators and trained them to ensure the highest level of service

for the Air Force. Investigated opportunities for efficiencies, ensured

compliance and demonstrated the impact of recommended changes within

network administration processes to both Air Force command staff and

fellow members of contractor leadership.

INFORMATION INNOVATORS INC., Maxwell-Gunter AFB, February 2013 to August

Montgomery, AL 2013

Air Force Network Administrator

Administered tier 1 and tier 2 technical support for the Active Directory

backbone of every Air Force resource and user on the Air Force Network.

Well-versed in managing one of the world's largest Active Directory

forests, navigating TCP/IP-related obstacles, validating appropriate

levels of security access to sensitive material, resolving public key

infrastructure encryption/decryption errors, configuring Exchange

settings for establishing new mailbox stores and/or migrating existing

Exchange data to new locations and administering remote desktop

support/troubleshooting while ensuring every step is logged accurately in

Remedy ITSM.

Best Buy, Montgomery, AL February 2011 to February

2013

Geek Squad Manager

Developed my 30 Agent workforce into the most capable, ethical, accurate

and timely computer and consumer electronic repair destination in

Montgomery, AL by demonstrating and holding my technicians accountable

for proper repair techniques, while mandating the highest standards for

respectful interactions between both fellow technicians and clients

alike.

Best Buy, Montgomery, AL July 2010 to February

2011

Geek Squad Lead Service Technician

Provided software and hardware related technical support including--but not

limited to--software installation, user account creation, email

configuration, operation system installation, virus removal, data

migration, mobile device setup and implementing network security in

tandem with appropriate sharing policies and virtual private network

access.

IT SECURITY & CONTRACTING INC., Washington DC January 2010 to April

2010

Field Computer Service Technician

Tasked with migrating a bank's client-side data from one Windows server

platform to another while also transferring legacy policy settings and

print server configurations from a Windows XP environment to a Windows 7

environment for over 150 workstations across 10 branch locations.

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