Customer Service Sales

Tosha Murrell

Laurel, MD

************@*****.*** - 301-***-**** / 240-***-****

To become a successful person. To be able to grown in a field where I know that I will develop skills and traits

that can be beneficial to a company, union, business and future investment.

WORK EXPERIENCE

Customer Relations Specialist/ Aftersales

IKEA - College Park, MD - July 2013 to Present

Responsibilities

Answer all incoming /outgoing inquires checking voicemail, emails, callback request, credit card

authorization building customers case, solving resolutions for customers dilemmas send daily claims to delivery

company,provide great customer services .

Skills Used

Initiative, creativity, organizational and planning skills, flexibility, communication and people skills, teamwork,

problem solving, leadership and goal setting. Microsoft Word, Microsoft Office,SAMS, isell, C3web,Orca

Sales Associate/ Customer Service Representative

Nordstrom - Columbia, MD - March 2012 to May 2013

Maintain a responsibility is helping the customer in any way.

• Be table to represent the company in such a way as customers buy the product, they are also buying you.

• Great knowledge regarding a particular product or merchandise in the store.

• Customer Service counters receiving customer's queries and questions may stay on phone receiving

customer's questions on phone.

• Should also have a wide knowledge about the business and the products and should be able to solve

problems.

Customer Service/ Paint Associate

Lowes Home Improvement - Laurel, MD - February 2011 to June 2012

Responsible for providing friendly customer service in a professional manner, answering all incoming and

outgoing inquires

• Assist customers with paint orders; in store and by phone

• Match colors, tint and ship paint

• Work safe and maintained a safe work environment

• Provided quick and accurate place orders and ran system program

• Answered technical questions on prepping surfaces, application techniques, and paint issues

Security Guard

BKR Security - Landover, MD - July 2010 to January 2011

To ensure that the building /premise assigned to me was safe and secured from any sort of contingencies

and acts of violence.

• To conduct routine checks inside the building each day.

• To monitor the premise through closed-circuit TV cameras, and check for any sort of criminal activity.

• To make detailed notes of damages to the premise or assets or of unusual orrurrences.

• To direct vehicles in and around the building and to make sure that all the vehicles are safe, while inside

the premises.

• To keenly observe each and every person entering the premise and to keep an eye on intruders.

Stock and Inventory Associate

Target Department Store - Laurel, MD - February 2010 to June 2010

Maintain a high level of customer service

• Responsible for the flow of merchandise from delivery sales floor

• Stocked, handle, helped with inventory of merchandise in a organize and timely manner

• Performed general maintenance duties with store appearance

• Responsible for receiving, unpacking, processing, organizing, and storing merchandise

Child Care/Assistant

Johnson Huggs DayCare - Washington, DC - June 2002 to June 2009

Multitask and maintain time

• Assisted with providing a safe and healthy environment for children

• Enhance children learning ability with learning arts and crafts, different lesson plans

• Maintain high level of confidentiality

• Assist with collecting weekly fees

• Performed customer service duties answering inquires, meet and greet parents / guardians

• Assist in preparing meals for children

• Help children with school, homework assignment

Florist

Florist Shop - Laurel, MD - January 2007 to June 2007

Florist

• Perform customer service, greet customer and clients, answering all inquires

• Consult with clients/ customers regarding price, type of arrangements, date, time, and place of delivery

• Plan arrangements according to clients request by utilizing creativity properties of materials

• Stock as inventory enters the florist shop

• Perform general maintenance duties to ensure the store is presentable daily

Cashier

Target Department Store - Laurel, MD - March 2005 to March 2006

Greeted acknowledged every customer, maintain outstanding customer service

• Responsible for performing accurate and efficiently count on registers

• Maintained orderly appearance of register area

• Complete any assignments ordered by supervisor

EDUCATION

Fortis College - Landover, MD

January 2011 to Present

Diploma

Reservoir High School - Fulton, MD

June 2006

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