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Customer Service Quality Control

Location:
Brunswick, OH
Posted:
March 11, 2014

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Resume:

JOYCE E. YOURKVITCH

***** ******* *****

BrookPark, Ohio, 44142

Cell Phone: 216-***-****

Home: 216-***-****

Email: acc2rg@r.postjobfree.com

CAREER SUMMARY

Accomplished Radiologic Technologist and Phlebotomist with over 30 years of

comprehensive experience in an outpatient hospital setting. Reliable,

responsible and detailed-oriented person sought after by coworkers and

customers. Expertise in:

• Diagnostic Radiology Technology • Safety and Quality Control

• Phlebotomy • Mentoring Radiology Students

• Dexa Bone Scans and Vertebral • Training Phlebotomy Students

Fracture Assessment (VFA)

• Electrocardiograms

.

PROFESSIONAL EXPERIENCE

SOUTHWEST GENERAL HOSPITAL, Middleburg Heights, Ohio 1983-2013

Outpatient Technologist

Professional Radiologic Technologist with valuable experience in phlebotomy, Dexa

bone scans, vertebral fracture assessments and electrocardiograms in Outpatient

Diagnostic Services Department.

• Provided excellent customer service on patients ranging from geriatric to pediatric,

receiving multiple letters of appreciation from customers requesting my services on

their next visit.

• Volunteered to serve as Safety and Quality Control officer, preparing and presenting

in-services on new hospital procedures for co-workers.

• Developed Outpatient Center Policy and Procedure Manual; designed the safety

orientation checklist for new associates.

• Developed and updated Master Lab Test List program, providing easy access to the

lab test name, mnemonics and requirements.

• Mentored and trained radiology and phlebotomy students, who excelled with extra

support and encouragement.

Joyce E. Yourkvitch 216-***-**** page 2

• Served as PACS and CR reader superuser; oversaw and updated program for PACS

and CR readers.

EDUCATION / CERTIFICATIONS

Certificate, Southwest General Hospital School of Radiologic Technology, Middleburg

Heights, Ohio

Certificate, Southwest General Hospital Laboratory Services for Phlebotomy,

Middleburg Heights, Ohio

Certificate, Southwest General Hospital Cardiology for Electrocardiograms, Middleburg

Heights, Ohio

Certificate, Hologic Company for DEXA Bone Density Scans and Vertebral Fracture

Assessment (VFA), Middleburg Heights, Ohio

Graduate, Midpark High School, Middleburg Heights, Ohio

Professional Affiliations

American Registry of Radiologic Technologists, ARRT

American Society of Radiologic Technologists, ASRT

Ohio State Radiologic Technologists License

Healthcare Provider CPR

Valid Driver’s license and Reliable car

Professional References

Ms. Barbara Demyan, Director of Ancillary Services

Southwest General Hospital,

Middleburg Hts, Ohio

440-***-****

acc2rg@r.postjobfree.com

Ms. Christine VanCucha, Supervisor

Southwest General Hospital,

Middleburg Hts, Ohio

440-***-****

acc2rg@r.postjobfree.com

Ms. Jennifer Meier, Coworker

Southwest General Hospital,

Middleburg Hts, Ohio

440-***-****

acc2rg@r.postjobfree.com



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