Customer Service Quality Control
Resume:
JOYCE E. YOURKVITCH
BrookPark, Ohio, 44142
Cell Phone: 216-***-****
Home: 216-***-****
Email: *******@*******.***
CAREER SUMMARY
Accomplished Radiologic Technologist and Phlebotomist with over 30 years of
comprehensive experience in an outpatient hospital setting. Reliable,
responsible and detailed-oriented person sought after by coworkers and
customers. Expertise in:
• Diagnostic Radiology Technology • Safety and Quality Control
• Phlebotomy • Mentoring Radiology Students
• Dexa Bone Scans and Vertebral • Training Phlebotomy Students
Fracture Assessment (VFA)
• Electrocardiograms
.
PROFESSIONAL EXPERIENCE
SOUTHWEST GENERAL HOSPITAL, Middleburg Heights, Ohio 1983-2013
Outpatient Technologist
Professional Radiologic Technologist with valuable experience in phlebotomy, Dexa
bone scans, vertebral fracture assessments and electrocardiograms in Outpatient
Diagnostic Services Department.
• Provided excellent customer service on patients ranging from geriatric to pediatric,
receiving multiple letters of appreciation from customers requesting my services on
their next visit.
• Volunteered to serve as Safety and Quality Control officer, preparing and presenting
in-services on new hospital procedures for co-workers.
• Developed Outpatient Center Policy and Procedure Manual; designed the safety
orientation checklist for new associates.
• Developed and updated Master Lab Test List program, providing easy access to the
lab test name, mnemonics and requirements.
• Mentored and trained radiology and phlebotomy students, who excelled with extra
support and encouragement.
Joyce E. Yourkvitch 216-***-**** page 2
• Served as PACS and CR reader superuser; oversaw and updated program for PACS
and CR readers.
EDUCATION / CERTIFICATIONS
Certificate, Southwest General Hospital School of Radiologic Technology, Middleburg
Heights, Ohio
Certificate, Southwest General Hospital Laboratory Services for Phlebotomy,
Middleburg Heights, Ohio
Certificate, Southwest General Hospital Cardiology for Electrocardiograms, Middleburg
Heights, Ohio
Certificate, Hologic Company for DEXA Bone Density Scans and Vertebral Fracture
Assessment (VFA), Middleburg Heights, Ohio
Graduate, Midpark High School, Middleburg Heights, Ohio
Professional Affiliations
American Registry of Radiologic Technologists, ARRT
American Society of Radiologic Technologists, ASRT
Ohio State Radiologic Technologists License
Healthcare Provider CPR
Valid Driver’s license and Reliable car
Professional References
Ms. Barbara Demyan, Director of Ancillary Services
Southwest General Hospital,
Middleburg Hts, Ohio
*******@*********.***
Ms. Christine VanCucha, Supervisor
Southwest General Hospital,
Middleburg Hts, Ohio
*********@*********.***
Ms. Jennifer Meier, Coworker
Southwest General Hospital,
Middleburg Hts, Ohio
******@*********.***
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