Manager Service
Resume:
PETER SULLIVAN
**** ****** ****** ! Palo Alto, CA 94301 ! 650-***-****) ! ********@*****.***
EXECUTIVE SUMMARY
A proven operations leader with demonstrated ability to motivate and increase productivity of organizations. Strong
technical background and experience with medical devices and regulated industries. Exceptional domain knowledge of
service operations, product development, manufacturing process development, service product development and service
delivery technology. Dedicated to building teams that embody uncompromising ethics, alignment of purpose, customer
responsiveness and achievement.
QUALIFICATIONS & EXPERTISE
" Strategic / Tactical Planning " Service Business Development " New Product Introduction
" Supply Chain Management " Operations Management " Supplier Qualification
" Design Controls " Regulatory Compliance " Quality & Continuous Improvement
PROFESSIONAL EXPERIENCE
2010-2013 ViewRay Corporation – Privately held corporation offering the first MRI guided Radiation
Therapy System
Executive Vice President Operations & Engineering
Led Product Engineering & Operations team in development of the world’s first
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commercially viable MRI Guided Radiation Therapy System
Developed field support organization with service systems, logistics/reverse logistics
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supply chain and multi-level service response team combining company employees with
service partner resources
Implemented design control processes to meet rigorous regulated requirements and
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business objectives
Qualified low overhead manufacturing model that successfully combined sub-assemblies
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at customer site, mitigating the need for manufacturing facility
Achieved 510k clearance for device in May of 2012
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Successfully defended FDA Audit of Design Control process during inspection that
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resulted in no adverse findings
2006 – 2010 QUICKSIL, INC., Fremont, CA - privately held company providing semiconductor sensors
and process solutions to medical device market
President and Chief Executive Officer
Installed Quality system leading to ISO-9001 certification and ISO-13485 compliance
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Worked with customers to develop sensor solutions for:
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o Infusion and Syringe Pumps
o X-Ray Detectors
o Patient Monitoring devices
o Anesthesia Machines, Respirators and Ventilators
Restructured business process to focus organization around customer satisfaction which
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included the implementation of ERP/CRM and Manufacturing Execution systems (MES)
Hired and managed finance team that installed financial systems for compliant operation
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Implemented Product Development and improvement process to reduce cycle time and
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improve quality
Promoted high-value product families resulting in significantly increased gross margins
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2005 – 2006 DIGIRAD CORPORATION, Poway, CA - $100 million dollar public company provided the
first solid-state nuclear medicine gamma camera targeted at in-office cardiology scans
President
Responsible for operational turnaround of organization for $100M publically traded medical
imaging company. The company possessed a leading edge solid-state technology but required
effective leadership to focus on initiatives that would address waning market share, subpar
financial performance and customer satisfaction
• Built effective team to assess key issues that were causing poor performance
• Organized Quality Improvement Teams to focus on top 3 major improvement areas
o Customer and Technical Support
o Manufacturing efficiency
o Product Development and Release Process
• Significant results achieved in less than 1 year
o Two new products developed
• Single Head system targeted at hospital market
• Triple Head system targeting the mobile solutions market
o Inventory reduced from $10.3M to $4.8M
o Gross Margin Improved from 15% to 39%
o Service Gross Margins improved from 12% to 46%
o Market Share Improved from 17% to 26%
2001 – 2005 ASYST TECHNOLOGIES, Fremont, CA - $500 million dollar public company providing
automation hardware and software solutions to the semiconductor industry
Vice President, General Manager Automated Material Handling Systems Division
(AMHS) Member Board of Directors for Asyst-Shinko Joint Venture
Co-Led integration of U.S. based AMHS group with Japan based to form a $250M Joint
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Venture AMHS business
Directed organization in the global development and release of next-generation product
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that was selected by major Taiwanese Foundry
Managed global effort to identify and institute cost reduction measure resulting is
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greater than 5% in gross margin improvement
2001-2004 Vice President, General Manager Load port Division
• Managed $250M load-port division during transition period where I.P. protection expired
• Led strategy planning that resulted in successful next generation product release
• Introduced next generation product that achieve >30% market share
1998 –2001 PHILIPS MEDICAL SYSTEMS - ADAC Laboratories Milpitas, CA- $750 million dollar
division of Philips Medical Systems providing PET, SPECT and radiation therapy planning
products
Vice President/General Manager, Operations & Customer Support (2000 – 2001)
• Managed 500+ operations and customer support team for #1 ranked international
Radiation Therapy Planning & nuclear medicine equipment supplier
• Developed new service product lines to increase service revenues from $115 to $135k by
over $10M annually
• Led team with the charter of reducing warranty costs from 15% to 8% of product costs
• Reduced inventory levels focusing on raw material utilization and finished-good planning
from $75M to $25M
Led customer management team during implementation CRM (Siebel) implementation
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Led Supply-Demand weekly meetings and improvement programs
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Vice President of Manufacturing Operations (1998 – 1999)
• Revamped quality system to increase first-pass manufacturing yields from 35% to 90%+
• Executed a material cost saving strategy, which resulted in savings of $10M
1992 – 1998 LAM RESEARCH, Fremont, CA - Multi-billion dollar corporation specializing in
semiconductor process equipment and services
Senior Director, Spares Business Unit (1996 – 1998)
• Managed 160-person spares organization with yearly revenues of $312M for leading
semiconductor equipment manufacturer
• Developed and implemented a successful worldwide spares sales and distribution
organization and infrastructure which increased sales and customer satisfaction
• Implemented demand planning system resulting in greater inventory turns and
consistent on-time delivery
Director of Customer Support Operations (1993 – 1996)
Manager of Customer Support and Marketing (1992 – 1993)
• Directed 60-person marketing, product reliability, and technical support team
• Created marketing organization to build customer support business resulting in revenue
increases from $24M to $312M within five year period
• Directly involved in sales negotiations at all semiconductor manufacturers worldwide
• Coordinated development of product reliability upgrades creating revenues of $20M+
year
Developed Business plan and successfully launched system refurbishment product line
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that achieve >$50m in annual revenue
1989 – 1992 APPLIED MATERIALS, Santa Clara, CA-Multi-billion dollar public company providing
semiconductor process equipment and services
Manager of Marketing and Field Operations, Tungsten-CVD Division
• Managed worldwide tactical marketing and process support for leading semiconductor
equipment supplier
Established continuous improvement program to reduce warranty expenditures from
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13% to 9% of revenue
Manager of Marketing, Tungsten-CVD Division
• Successfully developed and executed plan to penetrate key accounts to establish AMAT
5000 Tungsten-CVD as market leader•
1985 – 1989 POLAROID CORPORATION, Cambridge, MA- Multi-Billion dollar company providing
consumable electronics products focused on the imaging market
Senior Process Development Engineer (1985 – 1987)
• Member of development team which successfully created 2M pixel CCD imager for use in
digital cameras
EDUCATION
BACHELOR OF CHEMICAL ENGINEERING
WPI– Worcester, MA
MANAGEMENT OF HIGH TECHNOLOGY COMPANIES
Stanford Executive Institute – Stanford, CA
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