Customer Service Medical Assistant
Resume:
Wanda Thomas
****@****.***
Summary of Skills:
Coding, Medical Terminology, Front and Back office, Customer Service, Service, Typing (50WPM), Data Entry,
Microsoft Word, Power Point, filing, Schedule patient appointment and answer phones. Excellent work ethics, which
enables successful collaborative or individual projects, and dependable.
Education, Certifications, and Training:
12-17-2008 – 09-2009 - Everest Institute, Medical Assistant Diploma, and Official Transcript
2004 – 2005 - Miami Dade College, Certified Professional Secretary Course Includes: Business
Administration, Business Management, and Computer Technology.
Miami Dade College: Microsoft Word and Advance Microsoft Word.
- OSHA and HIPPA Training / CPR – 2013
Lindsey Hopkins Technical School– Data Entry and Typing.
1980 – High School Graduate Theodore Roosevelt Bronx, N.Y. N.Y.
07/24/2009 – 9/09/09. Externship Site – Miami Maternity Care Center, OB/GYN Dr. Magloire further assisted the
doctor until 10/09.
Medical Assistant
Duties: Open and set up clinic, Show patients to examination rooms and record patients’ medical history, vital signs,
Venipuncture/Blood Drawing, and patient history, stocking/preparing exam rooms. Greet patients’ appropriately collects
all phlebotomy and specimens accurately and on time, ensuring all equipment is clean and presentable. Preparation of lab
specimens for laboratory courier, Assist Doctor in examination room, with Pap smear and other test as needed, file down
charts and help manage the flow of the clinic, Continue to Assist at site performing full Medical Assistant duties, until
10/14/2009.
2004 – 2005 - Miami Dade College, Certified Professional Secretary Course Includes: Business
Administration, Business Management, and Computer Technology.
Miami Dade College: Microsoft Word and Advance Microsoft Word.
2009 - OSHA and HIPPA Training / CPR – 2013
Work History:
BioTest Pharmaceutical – 08/28/2012
Biomedical Technician - Excellent customer relation, Take vital signs, Computer proficiency,
Answer phones, Filing charts, and Hematocrit & total Protein (capillary tube), Paying donors,
Wearing PPE, Morning Calibrations, reviewing of Charts (For proper notation), Night
closing, and Verifying proper identification, and Disconnect and setup for plasma draw,
Donor Floor, set up machine and disconnect patients, nightly clean of machine and making
sure of PPE.
Florida Reference Laboratory – 08/24/2013 - 10/2013
Mobile Phlebotomist, Draw blood, from patient at nursing homes, Adult Living Facility, and patients home(s) per
requisition and return specimen to laboratory, and write in log the status of draw, any problems, report to
manager, check for available work, call patients or facility to confirm schedule draw day and time, and make sure
that I have all supplies, and geriatric patients.
BioReference / GenPath - Laboratory, 08/05/2011 -02/22/2012
Phlebotomist – Draw blood verify to ensure proper documentation, and record patient information in computer,
prepares specimens for laboratory analysis, excellent customer service, assist with other duties, data entry,
faxing, answering phones, successfully draw the hardest of patients, Follow all safety guidelines, Train and
educate new protocols and policies. Maintain an organized workstation. Specimen, reports problem to
supervisor or designee for further investigation.
Florida Reference Laboratory – 08/24/2013
Mobile Phlebotomist, go to nursing homes, Adult Living Facility and draw blood per requisition and return
specimen to laboratory, and write in log the status of draw, and problems report to manager, work in office when
available.
Around The Clock Medical Center Family Practice: 3/11/ 2010 – 10/24/2010
Medical Assistant Front and Back Office - open and close office, work front and back office, check in check
out patients, clear charts, assist Doctor in exam room, Assist with Pap smears, EKG, prepare encounters (supper
bills) for biller send out 1500 when they’re ready, make sure the office is flowing properly, order vaccines make
sure all vaccine is up-to-date and properly stored, record and order immunizations vaccine, order office supplies,
Answer phones, Venipuncture adults, and pediatrics, geriatrics 150-250 draws or more a day, injections,
schedule patients for follow-up appointment, request referrals, schedule patients to specialist(s),, maintain the
up-keep of the office, prepare requisition, check labs for any error on computer, order lab supplies, verify
insurance, verify Medicaid, answer phones and take vitals. Grasp fast to multitasking. Intake for intern students
and training.
Veteran Medical Center:
Primary Care Outpatient Clinics: 1997 – 2005
Administrative Medical Clerk, Front Desk, Full front desk duties, Clear Charts, Answer phones, Preparing charts, eye
clinic, Podiatry Clinic, General Surgery Clinic, ENT Clinic, Admissions, Immunology, Geriatric, and Ambulatory Surgery
clinic.
Check in and out patient(s), Reschedule patient(s) for follow-up appointments, File Medical charts, Receives and relays
incoming calls and messages, Recognizes and refers urgent inquiries to professional staff for immediate actions, using
CPRS (Computerized Patient Records Systems) and IC9 CODES.
Admissions for new patient(s) entering patients information into computer including insurance, creating chart, armband,
checking patient in and out of ER, working different clinics, eye clinic, podiatry, primary care clinic(s), and surgical clinic
preparing charts for surgery, obtaining sign consent from patients and any other data needed for day before surgery,
verifying contact information of patients notifying patients of change in future appointment and upcoming appointment.
01/15/2007 – 10/31/08 American Express, Customer Service- Taking inbound calls navigating technical
support, take calls, and resolve technical issues.
01/06 – 03/06 Iron Mountain, Data Entry .Temporary position Temp Position job ended.
Reference:
Upon Request
Contact this candidate