Customer Service Manager
Resume:
S hannon Arell Dellysse
** ********** *****, * * nt ington, NY 11743
*******.*****@*****.***
Objective
• Leverage a background in administrative support, customer service, and account management to add
value to your organization
Expe rience
Executive/Personal Assistant
Artist, Philanthropist, Board Member Louise McCagg
New York, New York 2007-2010
• Organize and prioritize all correspondence between artist/executive and other staff/family/institutions
• Draft or take dictation for all correspondence
• Schedule, appearances, meetings, t ravel, agendas, conference calls, and track/execute expenses of social
and business nature
• Coordinate with Agent and Studio Staff for events: national and international gallery/museum
openings and closings, guest list/RSVP management
• Manage and file expenses
• Daily errands as needed
F ashion Sales and Customer Service
Julie Brown Designs, Community Service Showroom
New York, New York 2003-2007
• Handle all incoming calls; facilitate their inquiries or direct to the proper individual. Manage all
w holesale and customer service for labels and accounts. Relay & facilitate their special requests
• Manage private label production and delivery between vendors and major retail outlets; Intermix,
B loomingdales, Neiman Marcus, Nordstrom, Cache’, Filenes, The Marmax Group
• Sample and order tracking, intermediary for stylists/photographers, facilitate all clients custom requests
• Production management including measurement taking and swatch evaluation for custom/private label
p ieces, supervision and follow up/ monitor production of pieces, expediting and problem solving from inception
to delivery
• Sourcing of and continued interface/monitoring of vendors and production facilities
• Meet and greet all guests to the showroom.
• Manage all details for seasonal t rade shows; t ransportation of samples, look books, and booth design elements
• Receive and handle orders. Process with Label, factory, or warehouse
Executive Assistant
EVP Interactive Marketing, America Online, Scott Schiller
New York, New York 2001-2002
• Manage fast paced, high pressure, deadline driven (ever changing) scheduling
• Organize and prioritize all correspondence, draft and/or take dictation for correspondence
• Be extremely aware of confidentiality with regards to occurrences, business transactions and
i ndividuals
• Gate keeper, problem solver
• Schedule t ravel, executive meetings, agendas, conference calls, meeting rooms, track/execute expenses
• EOD report of progress/changes in scheduling sent to pertinent individuals; subordinates, team
members and CEO
Executive Assistant
VP/Account Manager, Rapp Collins Worldwide/Omnicom Media, Darren Cross
New York, New York 2000 -2001
• Oversee all internal and external correspondence between VP/team/Account/company departments and clients
• Manage deadline driven day to day workflow among all agency departments including end to end
p roduction, creative, account services, accounting, strategic planning and media
• Liaise and maintain relations with clients and affiliates to manage t imely reviews/approvals on
marketing /promotional program elements; marketing initiatives, package outlines mailings, comps, etc.
• Develop, create and follow up on weekly project status reports/outlines for client and internal
d istribution
• Travel arrangements as needed
• Book meeting rooms and insure preparedness for presentations
Executive Assistant
CEO/COO at iCAST Corporation, Margaret Heffernan
Boston, Massachusetts and New York, New York 1997-2000
• Administrate on all levels; maintain extensive executive calendar, schedule meetings, t ravel and agendas,
conference calls, track and execute expenses
• Liaison/gatekeeper to internal and external communications
• Manage BOD books, meeting agendas, distribution and preparation of said; working closely with all company
departments and venture capital administration
PR Coordinator
i Cast Corporation
New York, New York 1999-2000
• Point person facilitating all PR related communications between marketing and business development
partners, print, radio, and online media sources, executive team in 5 US locations, venture capital, celebrity
partners and their agents
• Draft, edit and prepare press/marketing briefs for internal and external distribution
• Oversee format and final proof of press releases, biographies, BOD books
• Events planning, location scout, fulfillment manager, staffing coordinator for Corporate promotional events
Ma rketing/Product Manager/ Sales Rep/PR Field M anager
Rossignol Ski Co.
B urlington, Vermont 1994-1998
• Spearhead and follow through on fulfillment of production 1998-99 product line (hard and soft goods),
marketing strategy, and business development. Including copywriting, creative direction for product graphics
and collateral materials
• Manage, generate and track correspondence as point person with international production facilities, contract
g raphic designers, publications and sister departments within Rossignol USA, Rossignol France, and sales
accounts
• A field position maintaining a full time travel schedule catering to client and customer relation; maintain
dealer services, product line presentations and clinics, generate PO’s, asses and communicate needs to internal
customer service agents
• Responsible for management of corporate vehicle and demo f leet; terri tories included New England and New
York
Beauty Experience
Hair Stylist 2005-present
• Manage and maintain clients (NYC, Greater Metro Area and Long Island), editorial, and show work
• Twice mentioned ‘Top Hairstylist’ Time Out New York magazine 2010, 2012
• Featured in WE Network’s 2nd season of ‘Hair Trauma’. Filmed at Ellin Lavar, aired September 2007 and re-
ran December 2007. 8 episode series
Education
The University of Vermont, Burlington, Vermont
• Bachelor of Arts
• Major: Studio Art – Focus on Sculpture and Painting. Minor: Art History/Sociology
• Graduated Cum Laude, Varsity Letter achiever Cross Country Skiing 1992-1994
Contact this candidate