Customer Service Manager
Resume:
Amber
Paschall’s
Resume
Amber Paschall
Baltimore, MD 21213
************@*****.***
Summary
Objective: Results oriented customer service representative with diverse background in management and customer
service. Dedicated to providing excellent customer service and making operational and procedural improvements,
looking to gain employment with a company that provides great opportunities for growth as well as a place where I can
use my skills and knowledge to assist the company in reaching its goals.
Highlights:
High Customer service standards, written and oral communication skills, POS systems, cash handling, meticulous
attention to detail, Microsoft outlook, word, and excel, data entry, and dedicated to process of improvement. Multi- line
telephone systems and call center experience.
Accomplishments:
Graduated High School with academic honors, awarded MVP of training class at Bank of America for most sales made
in a training course as well as helping team members develop effective sales pitch.
Experience:
Team Mom
August 2013 to Current
Waverly Bull Dogs
• Provide assistance to coaches as well as youth in order to make sure that the team is functioning properly.
Organize the books and keep order to all documents needed in order for the youth to play. Attend weekly
meetings for the organization in order to discuss what improvements can be made, collect football schedules,
resolve any situations that may have occurred. Encourage, motivate and speak to youth about team work and
unity. Provide a positive environment for young men and woman who play for the team. Plan and execute
other activities for the youth to participate in outside of the football team itself.
Office Assistant
August 2009 to Current
A & A Max Construction
• Provide assistance to office manager with daily task of running the office for a construction firm. Make
deliveries to business partners in a timely and professional manner. Help to maintain up to date records as well
as up to date contracts to ensure that the business runs smoothly at all times.
Collection Agent
August 2009 to December 2010
NCO Financial
• Provide accurate and appropriate information in response to customer inquiries via telephone. Addressed
customer service inquiries in a timely and accurate fashion. Maintained up-to-date records at all times. Used
process of negotiation to collect on accounts.
Collection Agent
February 2009 to July 2009
HSBC
• Contact customers who were 90 plus days past due on their credit card accounts via telephone to either take
payments, make payment arrangements or offer services that may assist account holder to get back on track.
Formulated and enforced service center policies and procedures and quality assurance measures. Built
customer loyalty by placing follow-up calls for customers who reported product issues.
Customer Care Specialist
September 206 to December 2008
Bank of America
• Provide excellent customer service to customers who call in about their credit card accounts. Provide
assistance with balance transfers, mortgage inquiries, and other bank services. Take payments or make
payment arrangements. Developed effective relationships with all departments of call center through clear
communication. Built customer loyalty by placing follow-up calls for customers who reported product issues.
Maintained up-to-date records at all times. Addressed customer service inquiries in a timely and accurate
fashion.
Assistant Manager
June 2006 to August 2006
Citi Trends
• Demonstrated customers come first by serving them with a sense of urgency. Worked as a team member to
provide the highest level of service to customers. Maintained friendly and professional customer interactions.
Verified that all merchandising standards were maintained on a daily basis. Placed special merchandise orders
for customers. Open and closed store, including counting cash and making deposits. Opening and closing
registers and creating staff assignments and schedules. Received and processed cash and credit payments
for in store purchases.
Assistant Manager
May 2002 to June 2006
Family Dollar
• Managed team of 10-12 people. Served as mentor to junior team members. Computed sales prices, total
purchases and processed payments. Described merchandise and explain operation to customers. Maintained
knowledge of current promotions, policies regarding payment and exchanges and security practices.
Recommend merchandise based on customers’ needs. Operated cash register to process cash, checks, and
credit card transactions. Opened and closed store including counting cash, making deposits and opening and
closing registers. Create staff assignments as well as schedules. Maintained friendly and professional
customer interactions and verified that all merchandising standards were maintained on a daily basis.
Customer Account Representative
February 2000 to March 2002
MCI World Com
• Informed customers about sales and promotions in a friendly and engaging manner. Shared product
knowledge with customers while making personal recommendations. Built relationships with customers to
promote long-term business growth. Entered data promptly and efficiently with 85% accuracy.
Education:
• Kaplan University 2013
Human Services
Continuing education in Human Services
• University of Phoenix, 2012
Marketing
Continuing education in marketing
3.8 GPA
• Lake Clifton Easter High School, 1998
Business
High School Diploma
Graduated with Academic Honors
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