Customer Service Manager
Resume:
D an Bush
Tomah, WI *****
********@*****.***
EDUCATION
Western Technical
College
Associates Degree in Marketing
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President’s List every semester
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Specialized classes including Customer Service, Marketing Management, Ethics, Marketing Fin
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EXPERIENCE
Sales Representative 2010 2014
KeHE Distributors, Romeoville, IL
KeHE works with over 3500 manufacturers, importers and other product supply partners providing retailers of
all types and sizes with specialty and natural products becoming one of the preferred suppliers across the country.
There is virtually no limit to the assortment that KeHE makes available to our retailers with over 42,000 items in
our warehouse.
Responsible for all ordering, with Aspen, stocking, facing, and rotation of products in multiple grocery
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departments for each store incorporated in 600 mile, driving, sales route handling up to 8 stores per week on
rotating calendar
Accountable to verify orders received by customers upon their receipt in store, helping them check for all
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products against invoices
Increased the company sales by focusing on promotional deals and new items to be brought in year round to
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all sections of each store and to help fulfill the needs of each community
Attentive to resets in sections throughout stores to help accommodate customer requests, new items, inventory
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control, deep cleaning of shelves and proper rotation of products
Built displays around the store to coincide with specials brought in; included sidekicks, end caps and pallet
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presentations
Personified company in building and keeping relationships with store and department managers, other store
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employees, and most importantly the customers
Developed close cooperative relationships with other representatives, product vendors, and brokers to help
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with new products, informational needs and product research
Networked with above support and stores to coordinate informational events on products and health issues,
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along with other demos, and to continue own education
Organized flexibility of route around unexpected delays, store needs, truck schedules, and holidays on an
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almost weekly basis scheduling all service priorities in a timely manner
1997 2009
Assistant Grocery Manager,
Organic/Natural Department
Manager, Interim Frozen Manager,
Deli Clerk, Cashier, Bagger
Burnstad’s Market, Tomah, WI
Burnstad’s is a 70 year old independent family owned grocery store chain composed of four stores across mid
Wisconsin. As an employee with this company I started out as a bagger and was able to work my way up through
the ranks to management over my twelve years.
Delegated duties to crew members, making sure all tasks were fully completed in a timely manner, working
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together with other departments closely
Over saw continuous inventory management by assuring accurate ordering, working of back stock, proper
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rotation, and filling out of stocks
Concerned with product placement around store regarding advertisement specials including “Wall of Values”,
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end caps, sidekicks and pallet spots
Counted individual inventories at end of quarters, handled transaction completion and adjusting of damaged
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products
Deemed when and where to preform resets within the departments, adding the responsibility of bringing in new
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products applicable to the sections and guest requests
Frequently responsible for handling all aspects of customer service in face to face and on the phone settings,
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including finding products and keeping rapport with vendors
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