Customer Service Manager
Resume:
Rose B. Yates
Durham, NC ****3
Home Phone 919-***-****
Cell Phone 919-***-****
Email: **********@*****.***
v SUMMARY OF QUALIFICATIONS
Experienced Staff Assistance and Administrative Secretary
in academic, business, and medical settings. Knowledge of
Windows XP, Microsoft Word, Publisher, Excel and skilled in
all office machines. Working knowledge of Internet and e-
mail systems. Have worked with account payables and
receivables.
v EDUCATION
Hillside High School, Durham, NC -- Received General
Degree
Durham Technical Institute, Durham, NC -- Took General
Business Courses
Tax Financial Management Course
FrontPage 2000 Course
v WORK HISTORY
Dec. 10 -Mar. 13 Co-Owner and Manager, M & R Sports Bar, Durham, NC
Co-Owner with my husband of small bar/pool hall. Was
responsible for ordering
and stocking of all products, (beer, pool
supplies, toiletries, etc.). Hiring of
employees. Payroll. Inventory. Bank
deposits.
Feb. 03 - Feb. 05 Medical Secretary, Duke Medical Center, Pediatric
Medical Genetics Division
Initial telephone contact person and
screening for Genetics Clinic and patient related
concerns, prepare new patient letters and
packets to send out to new patients,
schedule appts in IDX, order medical
records, create, maintain and pull office charts,
follow-up with referring physicians,
distribute clinic schedule to appropriate personnel,
attend weekly patient conferences,
reschedule return and follow-up appts, attend
monthly Clinic Division Workgroup Meetings,
send and track requests for radiology
x-rays to be sent to outside research labs,
maintain inpatient consult book.
Sep. 98 - Dec. 99 Health Unit Coordinator, Durham Regional Hospital
Perform a wide variety of clerical duties including: greet patients,
answer phone and screen calls, customer service, preparing
and processing patient records associated with the operation
of a nursing unit. Also transcribe physician's orders, enter
all information into the Hospital Information System,
transcribe orders to medication kardex and nursing data
sheets and file reports in patients charts. Answer patient
call system and take messages as necessary. Assist in
reviewing clerical duties with new clerks, order supplies and
maintain inventory. Worked 2nd and 3rd shifts.
Jan. 98 - Sep. 98 Administrative Secretary, Duke Medical Center,
Psychiatry Business Office Secretarial assistance to three
Staff members. Typing correspondence, data entry, scheduling
appointments, ordering supplies, file maintenance. Providing
customer service. Interfacing with members of the faculty
and staff. Cross coverage of phones for
Chairman's/Administrator's office. Review purchase requests,
imprest cash, journal vouchers, travel vouchers for accuracy.
Sort, copy, and mail monthly financial statements. Back up
for Admin. Secretary for payroll functions for the Department
which involves preparation of employment actions, payroll
input documents,
processing of time cards, typing PCN's and personnel
requisition forms.
Aug. 88 - Aug. 97 Staff Assistant, Duke University, Navy ROTC Unit
Serve as secretary to the Chairman of the Department and as
admin. assistant to the admin. officer. Perform a variety of
admin, clerical/typing, data entry tasks to assist
supervisors. Act as admin. officer upon request and in the
absence of the admin. officer. Receive calls, provide
customer service, greet visitors, make appointments with
University faculty and admin personnel. Payroll input for
tutors. Prepare reports to University and Naval Officials.
Draft and type forms, reports, handouts, lesson plans and
various material essential to the recruitment, enrollment,
medical examinations and commissioning of NROTC students.
The following were part-time jobs.
Oct. 01 - May 02 Cashier, Eckerd Drug's
Cashier, Customer Service (Part-Time)
Jul. 99 - Aug. 00 Cashier/Stocker, Tommy's Mini-Mart
Cashier, stocker, checking in vendors, customer service (Part-Time)
Aug. 97-Dec. 97 Manager, Umstead Road BP
Managed convenient store with husband. Day-to-day
operations. Hiring and training employees. Checking in
vendors. Inventory and ordering of store. Making daily bank
deposits. Payroll, customer service and cashier.
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