Customer Service Sales
Resume:
Donna Bryce
Hartford, CT ****2
Email: *************@*****.***
Objective: To secure a challenging position in the Healthcare field that will allow me to utilize my
education, enthusiasm and excellent customer service skills experience to excel.
Work History:
2000 2013 Comcast Bloomfield, CT
Customer Sales/Service Representative
Responsible for performing a variety of routine customer service and sales duties.
● Provides prompt resolution of customer inquiries by providing appropriate billing, service, programming or
maintenance information
● Sells new services to new customers and attempts to upgrade and/or retain existing customers.
● Exceeds or maintains reasonable minimum sales standards as required.
● Demonstrates courtesy and patience in customer relations.
● Prepares work orders for requests after determining if field visit is required and assures appropriate
follow up procedures are followed.
● Greets walk in customers, handles payments, and processes requests on a direct customer contact basis.
● Handles customers' problems regarding installation, billing and collection, service upgrades and
downgrades, and disconnects.
● Troubleshoots routine problems with installation, billing and collection, service upgrades/downgrades,
equipment, and disconnects.
● Processes customer payments and adjustments, balances cash drawer, and prepares deposits.
● Works at other cable store locations as necessary/requested, pursuant to provisions of the collective
bargaining agreement.
Education:
2010 Goodwin College East Hartford, CT
Medical Assistant
References: Available upon request
Contact this candidate