Project Manager Customer Service

Debra K. Rosenfeld

**** **** ****** **. *****, MO 63110

Home 314-***-**** Work 804-***-**** Mobile 804-***-****

**********@*****.***

OBJECTIVE

To obtain a position with an organization that can benefit from my expertise and experience

building leadership and organization ability and aligning organization structure, talent, and

processes resulting from transformational change.

SUMMARY OF QUALIFICATIONS

HR Professional with 20 years of progressively responsible roles in Leadership and

Organizational Development, Training, Talent Management, Change Leadership, and Strategic

Business Partner support to Senior Executives.

Expertise in:

• •

Performance Management Post M&A Realignment

• •

Talent Management Program Change Leadership Program Design

•

Design Competency Modeling

• •

Succession Planning Executive Coaching

• •

Organizational Design 360 and other Assessment Tools

PROFESSIONAL EXPERIENCE

SunTrust Bank, Richmond, VA July 2013-Present

First Vice President, HR Change Manager

HR Change and Organizational Development Expert supporting Mortgage CEO and C suite

executives to implement transformational change to align with rapidly changing market conditions.

• Building a team of Change Leaders and Analysts to develop tools and resources to build

Change Management/Leadership capability at all leadership levels.

• Coach and consult with senior leadership on organizational restructuring.

• Partner with HR Leaders in stakeholder and impact analyses for LOB initiatives and assign

Change resources as needed.

• Provide education and consulting to the Program/Project Management Office to embed a

consistent and standardized Change Management methodology and tools into all projects

with Human Capital impacts.

• Provide Change support for the implementation of an end to end process reengineering

program enabled by a new enterprise technology platform.

Wells Fargo Advisors, St. Louis, MO 2008-2013

Vice President, SR HR Business Partner

Provide strategic HR support to 3 senior executives for the 3rd largest Brokerage in the US.

• Designed and implemented a Diversity Reverse Mentoring Program pilot for the CEO and

C suite executives.

• Developed Leadership Development Program for first and second line leaders.

• HR Change Execution Lead on 3 multi-year optimization and efficiency strategic initiatives.

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• Specialize in the design and stand up of new organizational units and the redesign of

existing structures post merger.

• Design and drive HR infrastructure to align with corporate HR strategy, processes and

practices.

• Provide HR Leadership for talent review, succession planning and career development for

high potential associates, executive on-boarding and diversity interventions.

• Manage the execution of merger related activities including selection, displacement,

retention, organizational design, and team reconstruction.

• Coach and advise Senior Leaders and their direct reports to lead through transformational

change.

• Identify and consult on potential Human Capital impacts resulting from business initiatives.

• “At the table” HR leader and partner to effectively implement HR strategy and programs

including compensation, performance management, leadership development, and

succession planning.

• Provide leadership and mentoring to HR Consultants and Analysts to meet HR goals and

provide the highest level of service to clients.

• Partner with the HR Centers of Expertise to align HR services with the strategic goals and

initiatives of the business.

• Design and deliver HR processes and programs to assist the lines of business with

achieving results.

Assistant Vice President, Sr. HR Business Partner 2005-2008

HR Leader and Strategic Partner to the Managing Director, Core Operations

• Designed and delivered leadership and management development programs including

compensation strategy, performance management, talent review, 360 assessment, and

new leader assimilation.

• Managed the selection process for 3000+ associates for the A.G. Edwards acquisition and

headquarters relocation.

• HR advisor and OD Consultant for the redesign of the Core Operations function including

the creation of a Customer Service Call Center.

• HR Change Lead for an off-shoring program to realize $20mm year-over-year cost

savings.

• Designed and implemented a firm-wide Executive On-Boarding Program for direct reports

to the CEO.

• Developed and delivered a Transformational Change Leadership Forum

• Consulted with Senior Leadership to ensure the effective implementation of HR programs

including talent review, performance management, position benchmarking, and year- end

merit and incentive programs.

Altria, Richmond VA 2000-2004

Sr. Consultant Management and Organization Development

Led a team of 3 OD and 2 Learning Specialists responsible for the simultaneous development,

oversight and implementation of multiple enterprise-wide projects delivered against Senior

Leadership strategic initiatives.

• Project Manager for developing and implementing a strategy and process to eliminate

non-value added work across business functions (GE Work Out).

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• Created and implemented programs to build OD capability and integration with HR

Business Partners across the enterprise.

• OD Team Lead for organizational realignment and redesign project within plant

operations.

• Developed content and design of a Leadership Development website for the top 200

managers including the design and administration of a web-based 360 instrument.

• Designed and delivered the Executive Change Management program for the top 200

executives to support the headquarters relocation.

• Change Management Team Leader on a company wide HR SAP implementation.

• Designed and facilitated Senior Executive Team’s annual strategic planning meeting.

• Developed strategy and website content for Employee Diversity, Inclusion and

Engagement.

EDUCATION/CERTIFICATIONS

MS, Organizational Dynamics, Hahnemann University/Medical College of Pennsylvania

BA History, Cum Laude, University of Pennsylvania

Professional Certifications:

Caliper profile

PDI Profiler

Lominger Leadership Architect

Flynn Heath Executive On-Boarding Coach

Cambria 360

Centac Big 5

GE Work-Out/Lean

Hay Emotional Intelligence

StrengthsFinder

COMMUNITY LEADERSHIP

Gerald Marks Foundation

National Melanoma Foundation

National Great Pyrenees Rescue

Wells Fargo Women’s Leadership Initiative

Wells Fargo New Professionals Network

Wells Fargo St Louis Adopt-a-School program

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