Customer Service Real Estate

Neal Morgan

**** ******** **. ***********, **. **312 850-***-**** ***********@*****.***

Forrest Neal Morgan

**** ******** **.

Tallahassee, FL. 32312

March 5, 2014

Human Resource Manager

Hiring Manager

Tallahassee, FL., 32304

Dear Human Resource Manager:

I am answering your ad because I believe I can offer your firm an unusual mix of abilities, talents, and

dependability in a busy front desk, dispatch/call center environment. I have worked for a commercial

transportation company and understand how to communicate with customers and drivers. My schedule is

flexible for a.m. or p.m. shifts 7 days a week. Part time hours are o.k. as well.

Through my corporate training, I acquired in depth computer proficiency and a profound belief in the

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importance of effective communication. I received over 1500 hours of customer service training in

both technical and non technical call centers/help desks environments. I can handle high call volume

while maintaining stats in the upper 90th percentile.

I can deliver excellent customer service in a loud, busy environment. My documentation after the call

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is

excellent. I have worked in technical and non technical inbound call centers. My troubleshooting

skills are very strong.

My experience demonstrates my willingness to assume more than the typical level of responsibility and

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to achieve in a challenging environment.

My graphic design and website building skill set is strong. I also have website sales experience.

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As you can see, I am goal oriented, driven, and not afraid of hard work qualifications vital to anyone who

will be a productive staff member for your firm, as I would like to be.

I look forward to hearing from you so that we may schedule an interview.

Sincerely,

Neal Morgan

Neal Morgan

Enclosure

FNM

Neal Morgan

Objective

Customer Service Representative/IT Help Desk position, communication, and project management skills proven by

5 years of marketing: print and website design/building, database management and search engine optimization for

placement on relevant search engine queries.

Profile

Motivated, personable business professional with the ability to multi task accurately while meeting deadlines and

performing time sensitive task. Talent for quickly mastering technology – recently completed Microsoft Office Suite

certificate course. I am skilled in internet marketing and desktop publishing. I am Diplomatic and tactful with

professionals and non professionals at all levels. Also, I am accustomed to handling sensitive, confidential records.

Throughout my career I have demonstrated a history of producing accurate, timely reports meeting stringent member

Real Estate attorney’s guidelines.

My demeanor is flexible and versatile – able to maintain a sense of humor under pressure. I am poised and

competent with a demonstrated ability to easily transcend cultural differences while also thriving in deadline driven

environments. My skill set also includes excellent team building skills.

Skills Summary

1. Project Management 5. IT Computer Tech 9. MLS Updating

2. Real Estate Website 6. Customer Service 10. Accounting/Bookkeeping

Updating 7. Scheduling 11. Front Office Operations

3. Written Correspondence 8. Marketing & Sales 12. Professional Presentations

4. General Office Skills

Professional Experience

Communication: Reports/Presentations/TECHNOLOGY

1. Prepare complex reports for member real estate attorneys, realtors and brokers, ensuring full compliance

with agency requirements and tight deadlines.

2. Author professional correspondence to customers and vendors.

3. Design and deliver series of corporate information products: UCC Searches, County & Federal Court

Records.

4. Bid on Foreclosure Properties at the courthouse for real estate attorneys.

5. Performed tax lien searches, recorded deeds, searched for deeds and plat information. Searched and Filed

Articles of Incorporation, Fictitious Name, Corporate Officers, Annual Reports with Secretary of State for

Real Estate Attorney’s

6. Built Websites for Realtors and Brokers with custom content, graphic, layout, and search engine

optimization work.

7. Rapidly learn and master varied computer programs; recently completed Microsoft Office Suite certificate

course.

Customer Service/Marketing/Problem Solving

1. I am Goal driven and provide impeccable customer service:

o It is my goal to build a track record of handling high call volume, excellent conflict resolution and

time management per call with the company. Prompt communication and account updating builds

value and accountability with the client.

2. Develop and implement strategic marketing plan for growing realtor’s listings and overall ratings in web

searches.

3361 Argonaut Dr. Tallahassee, Florida 850-***-**** ***********@*****.***

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Neal Morgan

Worked on the front end of websites to keep content fresh and relevant. Worked on the back end

o

of the website in the control panel or dashboard to build custom content and multiple pages to

gather contact information from the person searching the website for homes, for follow up be the

realtor.

o Create Virtual Tours, special Open House promotions write/design print, outdoor advertising,

signs and coordinate all media buying for realtors. Update listing data on Craigslist and other web

sites.

3. Worked closely with realtors and brokers to identify ways to improve listing and sales portfolio:

o Farming new listings on a monthly scheduled plan in the most desirable school districts

o Updating School District Information and School Grades information with FCAT scores.

o Made Virtual Tour for every listing, imported school information, employment information, city

and county services for every listing on the listing page. One Stop Home shopping information.

DETAIL MASTERY & Organization

1. Manage all aspects of day to day operations as owner and operator of Maintenance Pro.:

o Facility rental/maintenance.

o Real Estate related services. Farming good school districts for listings, Listing, Qualifying, Loan

Application, and Title search work, scheduling Home Inspection, Title Closing, and recording

instruments with the county.

o Finances: accounts payable/receivable, invoicing, insurance billing, budgeting.

o Supervision of a total of 6 employees for maintenance pro.

o Compliance with all Florida Statutes, FREC Rules and agency requirements.

Employment History

MAINTENANCE PRO, TALLAHASSEE, FL. 32312

Owner/Operator, Commercial/Residential Real Estate Maintenance Company 2003 to 2014

HOMES.COM, TALLAHASSEE, FL. 32303

Website Design, Sales, Internet Marketing, SEO, 2001 2003

ATTORNEY’S TITLE INSURANCE FUND, TALLAHASSEE, FL. 32301

Research Federal, State, county records, developed line of corporate information products, 1996 1999

HOMES AND LAND MAGAZINE, TALLAHASSEE, FL. 32404

Ad layout, Page Building, Proof Q/C 1988 to 1991

Education

TALLAHASSEE COMMUNITY COLLEGE – Tallahassee, Fl. 32304

ED ODONNELL SCHOOL OF REAL ESTATE Tallahassee, Fl. 32302

3361 Argonaut Dr. Tallahassee, Florida 850-***-**** ***********@*****.***

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