Customer Service Sales
Resume:
Keneka Brown
Chesapeake VA ***23
Home: 757-***-****
Cell: 757-***-****
Mrs.K.Brown121@gmail
.com
Professional Summary
Experienced Sales/ Customer Service/Health Care professional with strong
leadership and relationship-building skills.
Experience
Claims Operator
August 2013 to November 2013
Amerigroup - Norfolk,VA
Gathering the client information to see if they meet the standard of
receiving a refund from them over paying there bill since a new law has
been passed. Sending out information explaining the details on the new
plaice that our company was offering. Utilized various software Amysis
Maces,MS Windows, Microsoft Office,
Eligibility Worker
September 2012 to May 2013
Portsmouth Social Services-Portsmouth,VA
Interviewing people to determine the eligibility of applicants and
recipients for public assistance programs through interactive interviewing
and fact gathering ;maintains current knowledge of program regulation and
procedures necessary for multi-program caseload administration; initiates
and processes casework through an automated system; identifies needs and
makes appropriate referrals for health, social, and /or employment
services; and related work required. Utilized different software,Microsoft Office, MS Windows 2000 and XP, Xerox Copier, Multiple Telephone
Lines, (i.e. Excel and Word ),Internet.
Eligibility Specialist
September 2007 to April 2012
Firstsource LLC - Portsmouth, VA
Interview people of diverse socioeconomic backgrounds and temperaments
using a variety of standard interview and interaction techniques to
determine eligibility and need for public social programs and services;
interview clients individually and in group settings to obtain required
information. Explain program requirements and procedures individually and
in a group setting. Assist applicants in the completion of applications.
Elicit information in difficult and emotional situations on such matters as
applicant earnings and financial obligations, parental status and living
arrangements. Establish and maintain case files; prepares necessary
documentation to initiate, continue and modify public assistance; plan and
organize caseloads to ensure that necessary work is completed in accordance
with regulations relating to eligibility and timeliness; reviews
documentation for accuracy, completeness and consistency; contacts
applicants and recipients regarding discrepancies. Provide information and
makes routine referrals to resources available through the community.
Utilized various software programs including MS Windows 2000 and XP,
Microsoft Office (i.e., Excel and Word), Internet.
Clerk II
September 2000 to September 2007
Portsmouth Social Services - Portsmouth, VA
Assisted applicants with completing required forms; provided information to
determine eligibility for programs and services. Screened applicants,
verified submitted data; prepared eligible cases for transfer. Made
adjustments to client records; screened telephone calls relating to public
assistance and service programs; provided routine information. Logged cases
from other units and transfers in cases; assisted workers in locating open
and closed cases. Ran browsers on a regular basis; purges and thins cases;
logs and transfers cases to ongoing worker units or closed files.
Coordinated appeals and fair hearings; retrieved, and maintains requests
from Quality Control. Performed routine office tasks such as typing
correspondence, data entry, processing mail, filing, faxing, telephoning,
and photocopying. Attended staff meetings and training classes.
Sales Rep
Window Exteriors - Portsmouth, VA
January 1994 to May 2000
Provided complete and appropriate solutions for every customer to
achieve sales goal and maximize customer satisfaction. Marketed to
homeowners and businesses; presented and followed-up on customized
proposals for residential window products.
Education
Hayfield Secondary High School 1984
P.T.C Career Institute Community Collage 1985-1987 (Office Speclist )
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