Customer Service Home Health

MONIQUE CALDWELL

***** ********* ******, **** 216-***-**** *******@*****.***

S U M M A R Y O F Q U A L I F I C AT I O N S

Phlebotomy, pediatric, geriatric, and difficult draws

Knowledge of administrative and clerical procedures/systems

Over 10 years of customer service management

Skilled in the provision of high quality service standards

WORK HISTORY

Heritage Home health Care 11/2013-Present

Home Health Aid

• Personal Care

• Home Care

University Hospitals, Cleveland, Ohio 3/2010-2/2013

Phlebotomist

• Support inpatient blood draws for nursing floors ranging from 30-50 patients per

shift.

• Ensure accuracy with specimen labeling.

• Follow-up with nursing and physician staff regarding patient blood work.

Phlebotomy Specialist, Shaker Heights, Ohio 7/2008-3/2010

Mobile Phlebotomist

• Contract Assignment that completed Phlebotomy in home for Greater Cleveland

area.

• Maintain patient schedule and route.

• Transport specimens to designated lab in timely manner.

Lab Corps of America Cleveland Heights, Ohio 4/2006 – 3/2007

Phlebotomist

• Completed blood draws and specimen processing.

• Interviewed patients to complete documents, case history and

intake/insurance forms.

• Greeted visitors and ascertained purpose of visit, directed them to

appropriate staff.

• Supervised office staff of two, including a phlebotomist and extern with

delegating of duties.

• Maintained and updated filing, inventory, mailing, and database systems

• Opened, sorted and routed incoming mail, answered correspondence, and

prepared outgoing mail.

Quest Diagnostics

Phlebotomist, Twinsburg, Ohio 3/1999 –9/2005

• Completed blood draws and specimen processing.

• Greeted visitors and ascertained purpose of visit, directed them to

appropriate staff.

• Scheduled client appointments, procedures, and meetings.

• Supervised office staff of two, including a phlebotomist and extern with

delegating of duties.

• Maintained and updated filing, inventory, mailing, and database systems

• Opened, sorted and routed incoming mail, answered correspondence, and

prepared outgoing mail.

E D U C AT I O N / T R A I N I N G

Pro First Aid and CPR Certification 12/2013

Sigma Module Training 12/2000

Phlebotomy Certificate 9/1998

PERSONAL PROFILE

Welcome new challenges. Enjoy roller skating, family gatherings, and participating in

church choir; Caring advocate in community affairs.

Contact this candidate