Community Manager, Office Manager
Resume:
Debby Gagnon
Spring Hill, KS 66083
**********@***.***
EMPLOYMENT HISTORY
**** – 2014 QTI, Inc.
Receptionist / Assistant
Answer phones and route calls
Process work orders and distribute to crews
Set up new customer files
Prepare Invoices
Track expenses to establish Profit and Loss
Maintain inventory of office supplies
Make travel arrangements
Additional duties as needed
Notary Public
There was not enough to keep me busy when several expected jobs did not materialize.
2011 – 2012 The Tiehen Group
HOA On-Site Assistant
Answering and routing phone calls
Schedule clubhouse, gym and pool reservations
Organize community special events
Work directly with Board of Directors and Neighborhood Representatives
Accounts payable / receivables of HOA dues and yearly fees
Work with vendors when going out for bid on projects
Collections
Processing Modification requests from residents
Contacting residents regarding violations and following through with letters and potential
fines
Transcription and distribution of Board Meeting Minutes
I left this position to help my daughter who was having a difficult pregnancy with her 4 th child as
well as helping my mother after losing my father.
2010 – 2011 Psychiatric and Counseling Associates
Medical Receptionist – Temporary/Part Time
Answer phones
Schedule appointments
Check patients in and out
Handle confidential patient information with discretion
Prepare files for appointments
I left this part-time position for a full-time position with benefits when one of the
P roviders became ill and my hours were reduced.
2009 – 2010 Morgan Management – NY
Community Manager
Manage all aspects of an all-age Manufactured Home Community
Marketing and sales of new and used homes
Collect personal information from prospective residents and follow strict
guidelines to ensure confidentiality and privacy
Working with newspapers and other media to promote the Community
Reorganizing the office and filing systems
Resident relations
Accounts Payable
Control delinquencies, enforce r ules and regulations
Hi red and Managed a staff of 4+ employees
My husband unexpectedly passed away and I moved back to Olathe to be near family.
2005 – 2009 Equity LifeStyles – FL 362 Sites
Community Manager
Manage all aspects of a 5 Star 55+ Manufactured Home Community by
collecting rents, marketing, negotiations and sales of new, repossessed and
used homes for residents wishing to relocate
Prepare and constantly monitor property budget to insure income and
expenditures fall within the guidelines set forth by Corporate Office
Accounts Payable and Accounts Receivables
Collect personal information from prospective residents and follow strict
guidelines to ensure confidentiality and privacy
Control delinquencies and enforce r ules and regulations
Resident relations
Work closely with the corporate attorney, and when necessary proceed with
evictions
Take community renovations out for bid. Gathered insurance information
assuring they were properly insured and following through with renovations
i nsuring they were completed in a timely, acceptable manner
Prepared Expense Reports for myself as well as my staff
Hi red and Managed a staff of 4 employees
Work with and maintain a good working relationship with the Home Owners’
Association
Organize resident functions including scheduling entertainment and food
After working at this property for almost 5 years I was recruited to manage a property in upstate
New York.
2004 – 2005 Landmark Residential – Tampa, FL 806 Units
Assistant Property Manager/ Bookkeeper
Solely responsible for accounts receivables
Decreased delinquencies – Collected 100% March 2005
Assisted Property Manager with accounts payables and additional tasks as
r equired
Leasing of apartments and following through with necessary paperwork
Upon being recruited to manage my own property I left this property.
1999 – 2004 Heri tage Hills Apartments - M ission, KS 317 Units
Assistant Property Manager
Prepare leases for new residents making sure to comply with all Fair
H ousing Regulations and laws
I ncreasing resident retention
Process lease renewals and follow up to insure all deadlines are met
Accounts Payable / Accounts Receivable
Following up on delinquent accounts and preparing files to be sent to the
a ttorney
I nsuring that all I nsurance documentation is up to date and on file for
outside contractors
Assisted in managing an office staff of 3 and a maintenance staff of 7
This position ended when my husband was relocated to Florida.
1982 - 1997 Gene Smith Photography - Olathe, KS
Office Manager/Co-Owner
Managed and supervised all office functions
Accounts Payable / Accounts Receivable
I nsured that all Copyright laws & regulations were followed
Scheduled photography sittings and met with customers both before and
a fter photography was completed
Sold, processed and assembled customer orders
Hi red and t rained a full-time office staff of 3 as well as sales personnel for
n ationwide t rade shows
Organized and made t ravel ar rangements for out of town assignments
We closed the business when my husband took a job t raveling.
References available upon request
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