Manager Customer Service

KISHA L MABSON

**** ******** **., **********, ** 22191

571-***-**** c / 571-***-**** h

************@*****.***

OBJECTIVE: To obtain employment with a reputable company where my communication, work ethic, and office based skills will asset and promote advancement within that organization.

SUMMARY OF QUALIFICATIONS: Over seven years of administrative and customer service experience. Strong analytical and problem solving skills, efficient w/front and back office operations, ability to multi-task and adapt to fast pace environment. Can successfully evaluate information and make confident decisions to drive staff production. Utilize verbal, written communication, and graphic power-point tools to clearly define team productivity.

SKILLS: Microsoft Word, Power Point, Excel, and Outlook, Lotus Notes, and Peach Tree Data. Human Resource operations, Siebel billing system, benefits enrollment, accounts receivable and payable, proficient in proofreading and account management.

EDUCATION:

Northern Virginia Community College, Manassas VA - Business Administration Completion

Star Technical Institute, Ocean Township, NJ - Certificate in Office Operations – 1994

Baltimore Comm. College, Baltimore, MD - Certificate in Nursing Assistance/Home Health Aide

Ashford University, Los Angels, CA- Business Administration Property Management- 2013

CAREER HISTORY:

Ultimate Staffing, Tyson Corner VA, 22201 June 2013 until Present

Administrative Assistant

Arranged domestic/international travel; coordinated on-site/international meeting planning; e-mails; calendars/phones; schedules; gatekeeper; HR Generalist assistance; organized catered events; prepared information contact charts for local politicians re: media / press releases; expense reports; billing; time input; finalized logistics of Artists' contracts agreements; also interview screen new hires; VIP contact; official communication w/confidentiality.

Christin Relief Services, Alexandria VA, 21015 March 2012 until October 12

Leasing Consultant Run all consumer credit applications; evaluate and approve those worthy of authorization to L&F property rentals; assign applications to associate team members required to complete transaction processing; report directly to division manager; liaise w/property owners/landlords/mortgage companies as to all decisions pertaining to applicants; log and finalize applicants. Qualify applicant for tax credit property.

Ashburn Meadows, Ashburn VA, 20147 February 2011 until March 2012

Leasing Consultant

Run all consumer credit applications; evaluate and approve those worthy of authorization to L&F property rentals; assign applications to associate team members required to complete transaction processing; report directly to division manager; liaise w/property owners/landlords/mortgage companies as to all decisions pertaining to applicants; log and finalize applicants. Qualify applicant for tax credit property.

Long & Foster Real Estate, Chantilly, VA 20151 - March 2007 until October 2009*

Credit Coordinator/Processing Specialist/Team Lead

Run all consumer credit applications; evaluate and approve those worthy of authorization to L&F property rentals; assign applications to associate team members required to complete transaction processing; report directly to division manager; liaise w/property owners/landlords/mortgage companies as to all decisions pertaining to applicants; log and finalize applicants. Qualify applicants for tax credit property

Starvin Artist Management, Katy, TX - Jan 1999 to Mar 2007

Sr. Executive Assistant to President & Office Manager

Arranged domestic/international travel; coordinated on-site/international meeting planning; e-mails; calendars/phones; schedules; gatekeeper; HR Generalist assistance; organized catered events; prepared information contact charts for local politicians re: media / press releases; expense reports; billing; time input; finalized logistics of Artists' contracts agreements; also interview screen new hires; VIP contact; official communication w/confidentiality.

REFERENCES:-

Tiffani Ford: FEMA (Supervisor) # 410-***-****

Mary Herndon: Prometric (Manager) # 410-***-****

Kingislam: Starvin Artist (Office Manager) # 713-***-****

Contact this candidate