Project Manager Management
Resume:
RACHEL ANGELES
CDCS . MCDBA . MCSE . MCSA
Email: *************@**.*** Mobile: 267-***-****
Professional Summary: Expert in the digital landscape with deep understanding across web, mobile, and social media channels. Over 15 years experience overseeing and directing major strategic technology teams and initiatives including development of applications and large-scale sites for existing and new markets including global infrastructure and operational builds/upgrades. Skilled in all aspects of the Software Development Life Cycle with extensive experience in agency, financial services, automotive, pharmaceutical, and luxury brand industries as well as in-depth knowledge of the Sarbanes-Oxley Act (SOX), Basel II, Risk Assessment, Compliance and the areas of internal controls, risk mitigation, and business processes.
Skills and Expertise: Project Management, Infrastructure/Operations, eCommerce/mCommerce, Team/Vendor Management, Strategy and Analysis, Security/Networking, Sourcing/Qualifying, Strategic Branding
Work Experience
Ralph Lauren - New York, NY (Freelance: December 2013 - present)
Technical Project Manager and Architect â Brand and Global Strategy (Polo, Golf, Corporate) Analysis, Strategy, Ecommerce, Vendor Management, Business Plans, Social Media
Infrastructure and Technology
- Managing all the in-store digital for the new RL Flagship Store launch
- Managing all aspects of the new RL Global Mobile Redesign
- Managing the launch of the new RL Mobile site in Italian for the French store
Project and Product Management
- Managed creative production and presentation of e-commerce in NA and EU as well as mobile, marketing sites, emails, and online ads
- Managed the launch of the official Team USA Olympics Sweater 2014 on the RL eCommerce site in conjunction with special marketing campaigns including the official unveiling on the Today Show
- Worked with 3rd party vendors and internal stakeholders for the creation of new functionality for the Polo Site to increase brand awareness and ROI
Spring Studios - New York, NY (July 2013 â December 2013)
Senior Strategist and Project Manager â Global Strategy (Target, Fenwick, Sacoor Brothers) Analysis, Strategy, Ecommerce, Vendor Management, Business Plans, New Markets, Social Media
Infrastructure and Ecommerce
- Design and implement infrastructure for all aspects of ecommerce solutions
- Architected technical solutions for integration of various external technologies into existing infrastructure (internal and external)
Strategy and Business Analysis
- Review existing strategy and business processes with internal and external stakeholders to streamline and ensure that they are line with business model and vision as well as define, document, and finalize all business requirements
- Develop business and system requirements deliverables using standard formats, including use cases, user stories, conceptual process models, flow diagrams and related documentation
- Lead and collaborate as a senior member of the team to identify client needs, research vendors and solutions, and provide strategic recommendations during the Discovery Phase for any new client or project
- Liaise with internal and external legal teams to ensure all project initiatives adhere to country rules and regulations
Relationship and Project Management
- Manage team of Project Managers for various accounts
- Uncover business needs while building relationships with senior level clients resulting in account growth
- Provide guidance to internal teams on project and system documentation, testing protocols, and training materials
La Prairie - New York, NY (Freelance: February 2013 â July 2013)
Lead Project Manager and Architect â Global Online Division - Global Infrastructure and Technology, Ecommerce, Vendor Management, Business Continuity, New Markets
Project and Team Management
- Managed the technical portion of projects for launch of the new ecommerce/marketing sites on Demandware with Responsive Design while coordinating with Engineering Teams and vetting all 3rd party vendors for implementation
- Developed internal processes including file structure, standard documentation (functional specifications, network architecture diagrams, data flows) and collaborative communication processes (Basecamp, etc.)
Infrastructure and Ecommerce
- Architected and managed the infrastructure and development of the new site by integrating inventory management, order management system, digital asset management platform, translations solution, payment and fraud solution, and fulfillment facility
- Global capacity planning for the Demandware application pool to support high volume traffic of all sites
- Collaborate with vendors on defining technical requirements on all aspects of the project
Strategy and Branding
- Strategize with key stakeholders to implement new market setup for ecommerce using appropriate infrastructure and technologies to integrate with their market
- Work closely with senior management on P&L for all markets and partners for the most efficient and profitable execution of new site launches and future projects
Business Continuity
- Continuously work with the Global Team to define the Business Continuity Plan for La Prairie sites
- Work closely with all 3rd party vendors on Disaster Recovery strategy and annual testing for La Prairie sites
Estee Lauder Companies Online - New York, NY (June 2009 â December 2012)
Director of Project Management and Operations - ELC Online (Estee Lauder, Clinique, Bobbi Brown, MAC Cosmetics, La Mer, Jo Malone, Smashbox, Prescriptives, Darphin, Bumble and Bumble, Aveda, Origins, Lab Series, Ojon) - Global Infrastructure, Operations and Technology
Ecommerce Strategy and Branding
- Strategize with key stakeholders to implement new markets setup for ecommerce using appropriate technologies to integrate with their market while continuing to evaluate controls and processes involving privacy policies, regional corporate issues, and security compliance based upon new technologies, techniques, and emerging trends
- Work closely with the Brand Teams in strategizing development and execution of future projects through promotional periods and Holiday in order to increase revenue, raise brands awareness versus its competition, and stay relevant in the online space both through social networks and various global marketing initiatives
- Oversee the successful annual completion of ELC Online PCI Audit since 2010 involving GAP Analysis, collection and identification of requirements and controls, management of ongoing education and awareness of security controls of employees and consultants, and continuing to direct and oversee ongoing required controls to maintain compliance
Infrastructure and Technology
- Managed the infrastructure development and maintenance of ecommerce/mcommerce websites integrating inventory management solutions and fulfillment facilities
- Redesigned and re-launched the new ecommerce sites on the companyâ s new and proprietary platform for all brands
â Global capacity planning for the data centers to support high volume traffic of all sites during promotional periods and Holiday through proper load testing and discussions with all brands
- Oversaw integration of the Storage Area Network (SAN) in the NA and UK Data Centers while managing requirements gathering, evaluating vendors and engineering resources, evaluating and procuring hardware, and strategizing with database engineers, systems administrators, and vendors to design and architect a scalable solution to support current and potential growth of existing global ecommerce sites
Disaster Recovery
- Led the launch of a 4th Data Center for a new region in parallel with disaster recovery while managing all global resources to ensure all Application specific and hardware related requirements are completed with proper QA
- Oversee the Global operational availability of 3 Data Centers as well as monitoring and leading the operations of data center functions and determining need for expansion to support online functions
- Global development/support of 24/7 up-time and performance of sites/hardware that generate a revenue of $500M+
- Participated in the overall design and scoping requirements of the Business Continuity Plan for ELC Online
Project and Team Management
- Responsible for overall direction of the technical portion of projects while leading a team of Technical PMâ s in managing resourcing and scheduling of concurrent large-scale technical projects while managing Engineering Teams, DBAs, Creative Teams, Systems Groups, and Brand Teams
- Led weekly Technical Status meeting with the Regional Affiliates and Global Development Teams to remediate technical issues of projects while strategizing development and execution of future projects
- Developed internal processes including file structure, standard documentation (functional specs, network architecture diagrams, data flows) and communication processes
- Grew the team by over 60% by evaluating the Divisionâ s need and working closely with recruiting to screen talent
- Managed and conducted performance reviews on onshore and offshore teams while collaborating on special focus goals to aid personnel in reaching full professional growth potential
Vendor Management
- Defined the selection/security process to ensure vendors are properly vetted and comply with ELC Online standards
- Collaborate with vendors on defining technical requirements in evaluating and procuring hardware
- Defined the selection process for acquiring freelance resources
- Ensure all vendors adhere to the SDLC and any infrastructure utilized by ELC Online is PCI Compliant
Digitas (Publicis Groupe) - Boston, MA (September, 2007 â June 2009)
Technology Manager (Pfizer/Chantix, Cadillac, HUMMER, Chantix, Chevrolet, Goodwrench, Goodyear) Production, Site Management, Team/Client Management
Project and Team Management
- Led the technical portion of projects with daily contact with a fully integrated team of designers (both onshore and offshore), UI specialists and client representatives
- Responsible for multiple interactive projects including full site and micro site builds in parallel with email and banner campaigns, and corporate site maintenance
- Managed the Chantix site rebuild (chantix.com)
- Managed the Cadillac and HUMMER site rebuilds (cadillac.com, hummer.com)
- Managed resources and timing on all projects as well as overall budget for projects
- Created/maintained functional and technical requirements and other business documentation
- Created quality and timely Performance Reviews and Development Plans
Strategy and Branding
- Managed web technology strategy and implementation for various online marketing initiatives
- Worked with internal and external stakeholders to establish project goal and requirements definition
- Participated in client discussions regarding status and provided technology insights and recommendations
Vendor Management
- Participated in the selection of 3rd party vendors for the successful completion of projects
- Helped define process for selection of 3rd party vendor
PricewaterhouseCoopers - Boston, MA (October, 2005 â September 2007)
Senior Associate â Advisory Services (Freddie Mac, Royal Bank of Scotland, Citizenâ s Bank, Akamai)
Project and Relationship Management
- Managed projects and overall budget for internal consultants and clientâ s finance audit staff that asses the adequacy of internal controls and accuracy of data using specialized knowledge of accounting, auditing, networks, operating systems and electronic data processing
- Managed the development and implementation of computer-assisted audit techniques and assisted on IT matters (including application development) related to financial audit engagements
- Responsible for firmâ s relationship with various clients and participated in pitches for new business
Application Development
- Created initial design/development for Royal Bank of Scotlandâ s Basel II Development/Implementation
- Managed the web front end and databases for the Freddie Mac Restatement to meet national data compliancy
- Managed the technologies for projects involving Financial Risk Assessment, 404 Controls Testing, Fraud Investigation, and Internal Investigations for a military client
CertainTeed Corporation (Saint-Gobain) â Valley Forge, PA (October, 2002 â October 2005)
Senior Programmer/Analyst â Lead Application and Site Development
Project and Relationship Management
- Headed projects with cost savings of $2.8 million for company with redesign of company website (certainteed.com) for centennial implementing MSCMS 2002 and Ektron Editor
- Other projects involved design/implementation of applications strategizing to increase market share by 1% ($25Million) in sales annually and development of programs with potential annual cost savings of over 1 million dollars
- Supported the Regional and Territory Managers throughout the nation and presented applications developed at annual sales meetings across the country
Application Development
- Conceptualized, developed, and maintained various applications/websites utilizing ASP, VB, AS/400, excel/macros, .Net, and SQL technology to satisfy business needs
- Consolidated all MS SQL databases within the U.S. to Valley Forge HQ
Succeeding work experience occurred in the Philippines
Asian Development Bank Headquarters (December, 1999 â May, 2002)
Web Developer / Project Manager
- Designed and programmed various websites (internet/intranet) for the Office of the Office of the Vice-President (West), Office of Environment and Social Development, and Strategy and Policy Department (OESD)
â Presented applications at various international conferences
IBM â Advanced Career Education (ACE) (June, 2001 â May, 2002)
Instructor
- Trained corporate clients and professional individuals in programming in C, C++ and MS Visual C++, object-oriented analysis and design, database management systems and data communications
- Participated in the consultation of the design of the new curriculum on software engineering
DDB Needham Worldwide - AMA (Dec. 1998 â Feb. 2000)
Corporate Communications Officer/ Account Services Officer
- Headed strategic planning for new business pitches, organized various international events for clients, headed strategic communications plans, managed media relations
- Accounts supervised: National Geographic Channel, Nestle, McDonaldâ s, Bayer, Keds, and New Balance
Education
Villanova University (January 2005-December 2005)
Masters in Business Administration - Major in Finance
University of the Philippines (June 1995-October 1998)
College of Mass Communications - Bachelor of Arts in Broadcast Communications (with honors) Consistent College Scholar; University Scholar
IBM-Advanced Career Education (ACE) (January 2000 â December 2001)
Visual C++/C++ Development, Java Development, Systems and Network Administration
Hobbies
MTV â Asia (1997-1999)
Video Jockey
â Hosted various shows and events broadcast throughout Asia and Europe
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