Customer Service Technician
Resume:
A ndrea Christoff
Lakewood, OH 44107
***********@*****.***
OBJECT I VE: Pharmacy Technician position in a long-term care facility, mail order or retail
facility.
ED UCAT ION:
Remington College Cleveland West Campus North Olmsted, OH
Pha rmacy Technician DiplomaSeptember, 2009
President’s List - GPA 4.0
Recognized for Excellent Attendance
Cleveland State University Cleveland, OH
Bachelor’s in L iberal Arts - M inor in Business and H istory
2002
Youngstown State U. Youngstown, OH
Associate’s Business Administration 1987
CERT I F ICAT IONS:
• Pharmacy Technician Certification Board-PTCB passed on May 21, 2012
• BLS Certified
• HIPAA/OSHA Trained
P HAR MACEU T ICAL SK I L LS:
• Compounding
• Preparing Labels
• Taking Refill Orders
• Sterile Compounding
• Retrieving Medication from Inventory
• Sterile Parenteral Admixture Services
• Counting and Pouring Medications into Containers
• Assisting Patients with “Over The Counter” Products
• Entering and Retrieving Information from Databases or Patient Profiles
• Communication with Insurance Companies Regarding Customer’s Pharmacy Benefits
Andrea Christoff Page 2
EXPER I ENCE:
Comprehensive Pha rmacy Service Eastlake, OH September, 2013 –
J anua ry, 2014
Certified Pha rmacy Technician
Duties Include: Filling prescriptions for each unit in a hospital setting. Input medications on each
unit with Pyxis Machine. Answer telephone calls from nurses of the hospital. Inputting patient
profiles with regard to their medications. Various reporting programs to different staff members.
Check MARS for up to date medications for each patient. Order and stock medications from
wholesaler. Keep track of medication patients brought in with them. Disposing of old
medications.
United Pha rmacy Staffing Cleveland, OH Ma rch, 2013 – September, 2013
Certified Pha rmacy Technician
Duties Include: Filling in as a temp. in various capacities including customer service, pulling
medications from shelves, disposing of out dated medications, and a team player.
Ma rc’s Pha rmacy Rocky River, OH October, 2010 – Janua ry, 2013
Certified Pha rmacy Technician
Duties Include: Filling prescriptions, input new prescriptions into computer, counting and
dispensing medications, customer service including cashier, answering phone calls, stocking
incoming orders from wholesaler, disposing of old medications, disposing of out dated
prescriptions, restocking medications patients did not pick up, compounding prescriptions,
communication with insurance companies.
CVS M iddleburg Heights, OH August-September, 2009
Pha rmacy Technician- Completed 160 Hou rs of Exte rnship
Duties Included: Filling prescriptions and preparing labels, ordering, stocking, helping
customers, retrieving medication from inventory, disposing of expired medications, counting and
pouring medications, entering information into computer databases or patient profiles, and taking
refill orders.
Renner, Otto, Boisselle&Sklar, LLP Cleveland, OH
1621 Euclid Ave., 19th Floor
Cleveland, OH 44115
June 2006 – January 2007
Legal Secreta ry
Duties: internal software programs, attend in-house meetings, answer multiple phones, greet
clients, schedule appointments, schedule court hearings, schedule luncheons.
Andrea Christoff Page 3
Forest City Enterprise, Inc. Cleveland, OH
1100 Terminal Tower
Cleveland, OH 44113
August, 2004 – September, 2005
Administrative Assistant/Legal Secreta ry
Duties: vice president’s assistant, in-house software programs, spreadsheets, schedule meetings,
greet clients, answer multiple phones; legal assistant for attorneys, in-house confidential
documents, filing.
National Association Security Dealers (NASD) Cleveland, OH
Cleveland District Office
9509 Key West Ave.
Rockville, MD 20850
September 1997 – February, 2004
Legal Secreta ry
Duties: create complaint documents, filing with headquarters, in-house software
programs,answer multiple phones, assist with criminal and civil complaints, assist president of
the district office.
HBV Series Documentation Available Upon Request
Remington College – Member of the American Association of Pha rmacy
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