Customer Service Office
Resume:
C laudia T remaine *** Maple
Avenue P.O. Box **4 * Maple Par k, I llinois 60151
Home 815-***-**** – cell 815-***-****
***************@*****.***
Objective: To obtain a position as an Office Clerk.
Skills Summa ry:
Clerical/Customer Service
Volunteered with helping those in need and making sure they
•
a re safe in their surroundings, worked with seniors in their
homes on a volunteer basis. This is my passion
Computer Software’s U tilized include: MS Office (word, Excel,
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Power Point, QuickBooks and other clerical software’s)
Entered alphabetic and numeric data from source documents
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i nto computer.
Compared data entered with source documents, and detected
•
e rrors.
Compiled, sorted and verified accuracy of data to be entered.
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Received callers at establishment and determined nature of
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business.
Recorded name, t ime of call, nature of business and person
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called upon.
Operated telephone console to receive incoming messages.
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Typed memos, correspondence, reports and other documents.
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Made future appointments and answered inquires.
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Filed correspondences, cards, invoices, receipts and other
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records in alphabetical and numerical order to subject matter
Management/Administrative
Provided employees with guidance in handling difficult
•
p roblems, and in resolving escalated complaints and disputes.
Participated in the work of subordinates in order to facilitate
•
p roductivity.
Trained and managed 4 employees and achieved improvements
•
i n productivity.
Aided executive in staff capacity by coordinating office services.
•
Analyzed recordkeeping systems, Forms control, office layout,
•
personnel requirements, budgetary requirements and
performance standards to create new systems and revise
established procedures.
Studied methods of improving work measurements and
•
performance standards.
Experience:
Elburn & Count ryside community Center E lburn,
•
I l linois
A dministrative Assistant 2011 to 2013
Village of Maple Park M aple
•
Park, I L.
V illage Clerk 1994 to 2011
Available upon request
•
Red Hen Catering Geneva, I L.
•
Food Preparation Worker 1988 to 1994
Education:
Kaplan University Florida
•
Associates: Business Administration
References
Claudia T remaine 510 Maple
Avenue P.O. Box 404 * Maple Par k, I llinois 60151
Home 815-***-**** – cell 815-***-****
***************@*****.***
Objective: To obtain a position as an Office Clerk.
Skills Summa ry:
C lerical/Customer Service
Computer Software’s U tilized include: MS Office (word, Excel,
•
Power Point, QuickBooks and other clerical software’s)
Quick book entries include payroll, accounts payable, accounts
•
receivable, quarterly taxes, including all municipal accounting
Entered alphabetic and numeric data from source documents
•
i nto computer.
Compared data entered with source documents, and detected
•
e rrors.
Compiled, sorted and verified accuracy of data to be entered.
•
Received callers at establishment and determined nature of
•
business.
Recorded name, t ime of call, nature of business and person
•
called upon.
Operated telephone console to receive incoming messages.
•
Typed memos, correspondence, reports and other documents.
•
Made future appointments and answered inquires.
•
Filed correspondences, cards, invoices, receipts and other
•
records in alphabetical and numerical order to subject matter
Management/Administrative
Provided employees with guidance in handling difficult
•
p roblems, and in resolving escalated complaints and disputes.
Participated in the work of subordinates in order to facilitate
•
p roductivity.
Trained and managed 4 employees and achieved improvements
•
i n productivity.
Aided executive in staff capacity by coordinating office services.
•
Analyzed recordkeeping systems, Forms control, office layout,
•
personnel requirements, budgetary requirements and
performance standards to create new systems and revise
established procedures.
Studied methods of improving work measurements and
•
performance standards.
Managed property with rental processes and housekeeping.
•
Attended Board and Commit tee meetings. Recorded minutes of
•
meeting.
Was responsible for accurate and t imely posting of agenda and
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m inutes on local government website.
Experience:
Elburn & Count ryside community Center E lburn,
•
I l linois
A dministrative Assistant 2011 to 2013
Village of Maple Park M aple
•
Park, I L.
V illage Clerk 1994 to 2011
Red Hen Catering Geneva, I L.
•
Food Preparation Worker 1988 to 1994
Education:
Kaplan University Florida
•
Associates: Business Administration
References
Available upon request
•
Contact this candidate