Project Manager Software

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TINA D. JACOBS

*** ********* ****, **********, ** 23322

757-***-**** * **************@*****.***

Seeking a Full-Time IT Project Manager Position

Work Experience:

IT Support Manager - IT Project Manager - 1/2012 to Present

Salary $65,000 yr.

Monarch Bank and Mortgage, Chesapeake, Virginia

. Interacts with internal clients on all levels to ensure IT-related

issues are resolved successfully.

. Communicates effectively with internal clients to identify needs and

evaluate alternative business solutions.

. Continually seeks opportunities to increase internal client

satisfaction and deepen client relationships.

. Builds and maintains solid vendor relationships for technology

equipment and services.

. Negotiates with vendors on proposals and pricing to cut costs for the

entire organization.

. Creates detailed project management plans using Microsoft Project for

IT projects assigned by CIO.

. Manages and maintains the purchasing of all software, hardware and

other IT supplies and service contracts.

. Identifies and provides standards for gathering information for use in

trend analysis and reports information to company executive

management.

. Develops IT budgets for project planning purposes for upcoming

technology projects and upgrades.

. Suggests areas for improvement in internal processes along with

possible solutions.

. Delivers engaging, informative, well-organized business case

presentations for Change Management and IT Steering Committees.

. Leads internal teams/task forces.

. Establishes IT business cases, policy documents and procedures.

. Effectively communicates relevant IT-related information to superiors.

. Ensures that company assets are maintained responsibly.

. Reports directly to CIO. Responds/acts on upper-management direction.

. Manages 10 IT Service Desk staff.

. Oversees the administration and maintenance of our tracking software.

. Facilitates team meetings effectively and holds regular status

meetings with team.

. Keeps team well informed of changes within the organization.

. Trains other innovators and clients through both formal and informal

training programs.

. Seeks and participates in development opportunities for training.

. Inspires coworkers to attain goals and pursue excellence.

. Identifies opportunities for improvement and makes constructive

suggestions for change.

. Consistently acknowledges and appreciates each team member's

contributions.

. Effectively utilizes each team member to his/her fullest potential.

. Motivates team to work together in the most efficient manner. Resolves

team conflict.

. Serves as main point of contact on all IT-related matters for the

office assigned.

. Approves team members' time and expense reports in a conscientious and

timely manner.

. Reviews the status reports of team members and addresses issues as

appropriate.

. Conducts effective performance evaluations and mentors those with less

experience through formal channels.

. Complies with and helps to enforce standard company policies and

procedures.

. Manages the process of innovative change effectively.

Computer Resource Center Manager - 7/05 to 12/2011

William E. Wood & Associates, Realtors, Virginia Beach, VA

. Manages IT Support Desk of 5

. Configures and supports company owned software, provides training to

agents

. Provides in-depth computer training to Agents and Staff

. Performs hardware maintenance and installs

. Purchases all company owned computer hardware and software

. Troubleshoots hardware/software issues on Agent's laptops

. Maintains inventory system of all computers and printers

. Removes viruses and spyware, performs maintenance on 300+ PC's

. Sets up new agents and configures user accounts on network

. Installs network switches, pix's, routers, and cable modems.

IT Administrator - 8/1997 - 6/2005

Prudential McCardle Realty, Williamsburg, VA

. Provides IT Support to 5 offices and 300+ Realtors

. Configures and supports company owned software, provides training to

agents

. Designs Marketing ads and materials for Company and Agents

. Performs hardware maintenance and installs

. Purchases all company owned computer hardware and software

. Troubleshoots hardware/software issues on Agent's laptops

. Maintains inventory system of all computers and printers

. Removes viruses and spyware, performs maintenance on 300+ PC's

. Sets up new agents and configures user accounts on network

. Installs network switches, pix's, routers, and cable modems.

Education:

Virginia Commonwealth University 1992

B.S. Computer Science

Knowledge and Skill Sets:

A+, CompTIA Network+, MCP, MCSA, MOUS, Lenovo certified, Dell Certified

Microsoft Software knowledge: All Windows Platforms including Windows 8, MS

Outlook, Active Directory, Exchange 2003 & 2007, & 2010. Microsoft Office

2013, 2010, 2007 & 2003. Extensive knowledge with MS Project 2013, MS Visio

2013, MS PowerPoint and MS Lync.

Service Desk Software: BMC Track-IT, Service-Now, IQ Track and Altiris IT

ticket tracking software, KACE (Dell) & Quest Reporting Asset Management

Software.

Other Software Knowledge: CheckPoint EndPoint Data Encryption software,

Ghost reimaging, Avast AntiVirus software, McAfee Security Suite, SCCM, MLS

software, Docusign, ZipForms, CMA Toolkit, Top Producer, Roomtracker, Audio

Visual MCU bridge software, Avaya & Cisco IP phone configuration software,

HP Webjet Admin, WebEx configurations, Go to Meeting, Keri Security System

software, Roxio, SharePoint intranet site editing, Winscribe, Imanage

document server, MacPac 9 & 10, Adobe Acrobat, Citrix, VPN connection

software. Hardware/software and PC break/fix advanced knowledge and

support.

Smartphone Technology Knowledge: including IPhone, IPad and other Apple

devices. Blackberry configuration. Blackberry server knowledge, Droid

configuration.

***Excellent References Available Upon Request***

Contact this candidate