Customer Service Human Resources

Maria Antonia Chiarelli

** ***** **. (H)(***)

***-****

Richmond, Ontario K0A 2Z0 ************@*****.***

HIGHLIGHTED SKILLS

. Working towards CHRP Designation

. Extensive customer service experience

. Proficient in Microsoft Office group of programs

. Effective communication, organizational and interpersonal skills

. Able to multitask and prioritize work effectively

. Work well autonomously or in a group setting

. Exceptional keyboarding skills

. Working knowledge of the Occupational Health and Safety Act,

Employment Standards Act

. Experienced in Conflict Resolution

. Extensive experience in the food industry

. Knowledge of Sanitation Code for Canada Food Service Industry

. Knowledge of WHMIS guidelines and HACCP guidelines

. Valid Criminal Reference Check

PROFESSIONAL EXPERIENCE

Riverbend Golf & Country Club 1995-

2013

Richmond, Ontario

Manager

. Oversaw all day-to-day operations in the pro shop, clubhouse and golf

course maintenance

. Responsible for all human resource duties

o Conducted all employee interviews

o Oversaw hiring process

o Administered all payroll functions

o Conducted employee evaluations

o Monitored and supervised staff-time tracking

. Coordinated and conducted employee training

. Composed and implemented policies and procedures

. Coordinated and executed all corporate events

. Responsible for promotion and advertising

. Coordinated all purchasing in the pro shop, clubhouse and golf

maintenance

. Coordinated and implemented all food service preparation and catering

ENCON Insurance Group 1991-1993

Ottawa, Ontario

Human Resources Clerk

. Maintained employee records

. Responsible for new employee orientation and benefits administration

. Responsible for the organization and implementation of employee event

. Supported the Human Resources Team as needed

EDUCATIONAL BACKGROUND

Carleton University, Ottawa, Ontario

1995

Bachelor of Arts, Directed Interdisciplinary Studies in Labour

Willis Business College, Ottawa, Ontario

1991

Administrative Assistant Diploma

VOLUNTEER

. Coach Competitive Soccer West Ottawa Soccer Club 2012-

2013

. Certified in Making Ethical Decisions and Respect in Soccer

2013

. Actively involved in Richmond Minor Hockey Association 2005-

present

. Board of Director of Richmond Cooperative Nursery School 2004-

2006

. St. Philip Catholic Church Coordinator of Sacraments

2009

. St. Philip Catholic School Council, Events Coordinator

2007-2013

REFERENCES AVAILABLE UPON REQUEST

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